lead utility worker resume example with 11+ years of experience
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Polite and professional CSR successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Knowledgeable and dedicated customer service professional with extensive experience in the call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking individual bringing over 3 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
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- Made sure that products were produced on time and are of good quality.
- Oversaw logistics and inventory management for storeroom.
- Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
- Located and picked merchandise weighing up to 50 pounds to fulfill a large number of daily customer orders.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Monitored employee actions for adherence to safety procedures.
- Prepared reports and technical documentation of day-to-day production processes.
- Inspected products and machines to maintain quality and efficiency.
- Performed general equipment maintenance and repair to minimize downtime.
- Supported construction manager with materials, schedule and cost information.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents and intersecting roof surfaces.
- Safely used all tools and equipment to prevent worksite injuries.
- Removed snow, water and debris from roofs prior to applying roofing materials.
- Inspected roofs and identified deficiencies for repair cost estimation.
- Repaired and restored roofing of shingle and metal buildings.
- 5-7 years in roofing industry.
- Inspected problem roofs to determine best repair procedures.
- Installed, repaired, and replaced single-ply roofing systems.
- Effectively communicated with clients in person and through phone and email.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Regularly exceeded daily sales and product add-on quotas.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Entered customer interaction details in word processing to track requests, document problems and record solutions offered.
- Responded to customer requests for products, services and company information.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Documented and detailed calls and complaints using call center's CRM database.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Resolved customer complaints and addressed emergency requests and needs.
- Referred complex issues relating to online order system or technology to help desk for further evaluation.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Added documents to file records and created new records to support filing needs.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Scanned files, eliminating outdated records.
- Entered client information into databases quickly and with minimal errors.
- Evaluated source documents to locate information needed for each data entry field.
- Obtained scanned records and uploaded into database.
- Maintained excellent attendance record, consistently arriving to work on time.
National Park College - Hot Springs, AR
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Resume Overview
School Attended
- National Park College
Job Titles Held:
- Lead Utility Worker
- Roofer
- Customer Service Representative
- Data Entry Clerk
Degrees
- High School Diploma
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