Lead Teller Operations Specialist Resume Example
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LEAD TELLER OPERATIONS SPECIALIST
Career Overview
Experienced Office Administrator professional with strong leadership and relationship-building skills. Self-motivated, offering strong communication and quick thinking skills. Works effectively on teams, as well as independently. Experienced in fast-paced financial environments.
Core Strengths
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Accomplishments
Branch Compliance
- Received highest possible rating of 'Satisfactory' on internal Branch audit.
Cash Handling
- Performed all monthly and quarterly cash audits with 100% accuracy.
- Processed up to 100 teller transactions daily.
Customer Interface
- Assisted customers in person and over the phone and directed them to the correct line of business.
Customer Service
- Consistently received positive feedback from clients and created repeat business be developing long-term relationships with customers.
Work History
02/2014 to Current
Lead Teller Operations SpecialistCompany Name – City, State
Responsible for branch operation procedures to ensure branch compliance. Balance daily cash deposits and bank vault inventory with a zero error rate. Train employees on cash drawer operation. Deliver prompt, accurate and excellent customer service. Create branch teller schedules.
Responsible for branch operation procedures to ensure branch compliance. Balance daily cash deposits and bank vault inventory with a zero error rate. Train employees on cash drawer operation. Deliver prompt, accurate and excellent customer service. Create branch teller schedules.
07/2011 to 02/2014
Personal BankerCompany Name – City, State
Responsible for branch operation procedures to ensure branch compliance. Balance daily cash deposits and bank vault inventory with a zero error rate. Train employees on cash drawer operation. Deliver prompt, accurate and excellent customer service. Create branch teller schedules.
Responsible for branch operation procedures to ensure branch compliance. Balance daily cash deposits and bank vault inventory with a zero error rate. Train employees on cash drawer operation. Deliver prompt, accurate and excellent customer service. Create branch teller schedules.
Sales AssociateCompany Name – City, State
Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Provided an elevated customer experience to generate a loyal clientele. Consistently hit and exceeded sales goals by 20%. Helped drive sales goals and achieve monthly quota figures. Consistently met and exceeded expectations for productivity and accuracy levels.
Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Provided an elevated customer experience to generate a loyal clientele. Consistently hit and exceeded sales goals by 20%. Helped drive sales goals and achieve monthly quota figures. Consistently met and exceeded expectations for productivity and accuracy levels.
09/2007 to 11/2010
Fashion ExpertCompany Name – City, State
Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Increased customer sales and satisfaction by customizing products specifically to their needs. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Guaranteed positive customer experience and resolved all customer complaints. Trained new employees by providing knowledge of specific store tasks and policies.
Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Increased customer sales and satisfaction by customizing products specifically to their needs. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Guaranteed positive customer experience and resolved all customer complaints. Trained new employees by providing knowledge of specific store tasks and policies.
Education
Bluegrass Community and Technical College - City, State
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Resume Overview
School Attended
- Bluegrass Community and Technical College
Job Titles Held:
- Lead Teller Operations Specialist
- Personal Banker
- Sales Associate
- Fashion Expert
