Experienced Office Administrator professional with strong leadership and relationship-building skills. Self-motivated, offering strong communication and quick thinking skills. Works effectively on teams, as well as independently. Experienced in fast-paced financial environments.
Core Strengths
Strong Work Ethic
Friendly
Extremely organized
Budgeting and finance
Excellent Communication Skills
Team Player
Dependable and Reliable
Flexible
Accomplishments
Branch Compliance
Received highest possible rating of 'Satisfactory' on internal Branch audit.
Cash Handling
Performed all monthly and quarterly cash audits with 100% accuracy.
Processed up to 100 teller transactions daily.
Customer Interface
Assisted customers in person and over the phone and directed them to the correct line of business.
Customer Service
Consistently received positive feedback from clients and created repeat business be developing long-term relationships with customers.
Work History
01/2014 to Current
Lead Teller Operations SpecialistFirst National Bank – Sandwich, MA, Responsible for branch operation procedures to ensure branch compliance. Balance daily cash deposits and bank vault inventory with a zero error rate. Train employees on cash drawer operation. Deliver prompt, accurate and excellent customer service. Create branch teller schedules.
06/2011 to 01/2014
Personal BankerS&T Bank – Johnstown, PA, Responsible for branch operation procedures to ensure branch compliance. Balance daily cash deposits and bank vault inventory with a zero error rate. Train employees on cash drawer operation. Deliver prompt, accurate and excellent customer service. Create branch teller schedules.
to
Sales AssociateConn's, Inc. – Chattanooga, TN, Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Provided an elevated customer experience to generate a loyal clientele. Consistently hit and exceeded sales goals by 20%. Helped drive sales goals and achieve monthly quota figures. Consistently met and exceeded expectations for productivity and accuracy levels.
08/2007 to 10/2010
Fashion ExpertAscena Retail Group – North Olmsted, OH, Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Increased customer sales and satisfaction by customizing products specifically to their needs. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Guaranteed positive customer experience and resolved all customer complaints. Trained new employees by providing knowledge of specific store tasks and policies.
Education
Expected in
: Bluegrass Community and Technical College - Lexington, KY GPA:
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