Experienced Office Administrator professional with strong leadership and relationship-building skills. Self-motivated, offering strong communication and quick thinking skills. Works effectively on teams, as well as independently. Experienced in fast-paced financial environments.
Strong Work Ethic
Budgeting and finance
Excellent Communication Skills
Dependable and Reliable
Received highest possible rating of 'Satisfactory' on internal Branch audit.
Performed all monthly and quarterly cash audits with 100% accuracy.
Processed up to 100 teller transactions daily.
Assisted customers in person and over the phone and directed them to the correct line of business.
Consistently received positive feedback from clients and created repeat business be developing long-term relationships with customers.
02/2014 to Current
Lead Teller Operations SpecialistChase Bank – Lexington, KY Responsible for branch operation procedures to ensure branch compliance. Balance daily cash deposits and bank vault inventory with a zero error rate. Train employees on cash drawer operation. Deliver prompt, accurate and excellent customer service. Create branch teller schedules.
07/2011 to 02/2014
Personal BankerChase Bank – Lexington, KY Responsible for branch operation procedures to ensure branch compliance. Balance daily cash deposits and bank vault inventory with a zero error rate. Train employees on cash drawer operation. Deliver prompt, accurate and excellent customer service. Create branch teller schedules.
Sales AssociateThe Coach Store – Lexington, KY Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Provided an elevated customer experience to generate a loyal clientele. Consistently hit and exceeded sales goals by 20%. Helped drive sales goals and achieve monthly quota figures. Consistently met and exceeded expectations for productivity and accuracy levels.
09/2007 to 11/2010
Fashion ExpertExpress – Lexington, KY Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Increased customer sales and satisfaction by customizing products specifically to their needs. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Guaranteed positive customer experience and resolved all customer complaints. Trained new employees by providing knowledge of specific store tasks and policies.
Bluegrass Community and Technical College - Lexington, KY
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Companies Worked For:
The Coach Store
Bluegrass Community and Technical College
Job Titles Held:
Lead Teller Operations Specialist
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