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lead teller operations specialist resume example with 13 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Career Overview
Experienced Office Administrator professional with strong leadership and relationship-building skills.  Self-motivated, offering strong communication and quick thinking skills. Works effectively on teams, as well as independently.  Experienced in fast-paced financial environments.
Core Strengths
  • Strong Work Ethic
  • Friendly
  • Extremely organized
  • Budgeting and finance
  • Excellent Communication Skills
  • Team Player
  • Dependable and Reliable
  • Flexible
Education
Bluegrass Community and Technical College Lexington, KY Expected in : - GPA :
Accomplishments

Branch Compliance

  • Received highest possible rating of 'Satisfactory' on internal Branch audit.

Cash Handling

  • Performed all monthly and quarterly cash audits with 100% accuracy.
  • Processed up to 100 teller transactions daily.

Customer Interface

  • Assisted customers in person and over the phone and directed them to the correct line of business.

Customer Service

  • Consistently received positive feedback from clients and created repeat business be developing long-term relationships with customers.
Work History
First National Bank - Lead Teller Operations Specialist
Sandwich, MA, 01/2014 - Current
Responsible for branch operation procedures to ensure branch compliance.  Balance daily cash deposits and bank vault inventory with a zero error rate. Train employees on cash drawer operation. Deliver prompt, accurate and excellent customer service.  Create branch teller schedules.
S&T Bank - Personal Banker
Johnstown, PA, 06/2011 - 01/2014
Responsible for branch operation procedures to ensure branch compliance.  Balance daily cash deposits and bank vault inventory with a zero error rate. Train employees on cash drawer operation. Deliver prompt, accurate and excellent customer service.  Create branch teller schedules.
Conn's, Inc. - Sales Associate
Chattanooga, TN, -
Greeted customers entering the store to ascertain what each customer wanted or needed.  Described product to customers and accurately explained details and care of merchandise.  Provided an elevated customer experience to generate a loyal clientele.  Consistently hit and exceeded sales goals by 20%.  Helped drive sales goals and achieve monthly quota figures.  Consistently met and exceeded expectations for productivity and accuracy levels.
Ascena Retail Group - Fashion Expert
North Olmsted, OH, 08/2007 - 10/2010
Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.  Increased customer sales and satisfaction by customizing products specifically to their needs.  Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.  Guaranteed positive customer experience and resolved all customer complaints.  Trained new employees by providing knowledge of specific store tasks and policies.

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Resume Overview

School Attended

  • Bluegrass Community and Technical College

Job Titles Held:

  • Lead Teller Operations Specialist
  • Personal Banker
  • Sales Associate
  • Fashion Expert

Degrees

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