Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Career Overview

Highly motivated financial service professional proficient in checking, saving and payment transactions. I am a fast learner who can adapt to any work environment and pace. I have acquired guess relation and service recovery skills that allow me to identify potential complaints and quickly rectify and service issue. Ive hired, trained and managed employees that have moved into leadership roles. Excellent verbal and written communication skills. I am looking to obtain a position that allows me to grow within promotional opportunities.

Core Strengths
  • Windows Vista/UNIX
  • MS Word
  • Excel
  • Visual Matrix System
  • Masha System
  • Filing
  • Publisher
  • SVT Teller system
  • Money Distribution
  • Budgeting
  • Opera System
  • Routing/Direct Billing
  • Micros System

Worked with company budgets, placing orders and distributing supplies. I've delegated assignments and created monthly action plans for company development. I have filled in different departments within my company and worked over time. I've made adjustments and assign job requirements for the days task. Working live with technical support and diligently completed system restoring task. Provided required monthly reports such as commissions and balancing.

Work Experience
07/2018 to Current
Lead Teller Washington Federal Prescott Valley, AZ,
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Served approximately 100 customers each shift, remaining composed and professional even in high-stress situations.
  • Balanced bank's vault daily.
  • Observed transactions and provides one on one 360 coaching to team members
  • Inspected cash drawer to ensure tellers stayed within drawer limits
  • Prepared out going cash shipments and
  • Verified incoming cash ordered into cash vaults
03/2016 to 04/2018
Assistant General Manager Culvers Restaurant Viera, FL,
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
  • Motivated and led team members to work together to achieve targets.
  • Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Tracked comment card data, logging information to identify marketing trends, needs for improvement and guest satisfaction.
  • Disciplined and maintained staff to provide hospitable, professional service reflecting business initiatives.
  • Managed and mentored staff to effectively carry out directives.
  • Controlled business inventory through effective oversight and usage monitoring.
  • Analyzed sales presentations to cultivate projects that communicated product quality and market comparison.
06/2010 to 12/2013
Front Desk Lead/Manager Alliance Bank New Madrid, MO,
  • Made reservations using the opera system, answered phone calls, Pre-assign Rooms, check-in guest/check-out guest
  • Balance Room Inventory ensuring room count was correct for hotel sales.
  • Make Schedules
  • Take company payments handing Credit cards, cash and direct bill pay methods
  • Resolving guest complaints, returning phone calls, becoming in direct contact with guest
  • Ensure budget and cost effectiveness in different departments of the hotel. Placing orders for daily functions of the hotel.
  • Shuttle Driving, transporting guest to and from work.
  • Make payment adjustments, resolving all credit card errors, routing payment methods.
12/2013 to 03/2016
Teller PNC Bank City, STATE,
  • Maintained confidentiality of bank records and client information.
  • Processed cash withdrawals accurately and efficiently.
  • Trained employees on cash drawer operation.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
  • Maintained accurate teller drawer using count systems to handle all customer bank transactions.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Delivered prompt, accurate and excellent customer service.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Educational Background
Expected in
Delaware Technical And Community College - Newark, DE
Expected in 2009
High School Diploma:
Brandywine High School - Wilmington, Delaware

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School Attended

  • Delaware Technical And Community College
  • Brandywine High School

Job Titles Held:

  • Lead Teller
  • Assistant General Manager
  • Front Desk Lead/Manager
  • Teller


  • High School Diploma

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