LiveCareer-Resume

Lead Teller resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

I am a Hard Worker And fast learner that works well under pressure, and is willing to always learn new things. I’m bilingual English/ Spanish speaker. I do great with computers and doing more that one job at a time. I am very organized and have a mind set to complete time lines and Goals. I always look for opportunities to better myself as a person, and take well to feedback or coaching that I may need. I am respectful , friendly, dependable, responsible and dedicated to my job 110 %.

Skills
  • Relationship development
  • Supervision
  • Team management
  • Business operations
  • Consumer Banking
  • Sales
  • Scheduling
  • Recordkeeping
  • Sales Goals
  • Accounting
  • Cash Handling
  • Staff Management
  • Cash Management
  • Sales Reporting
  • Product Sales
  • Customer Accounts Management
  • Customer Complaint Resolution
  • Transaction Processing
  • Product Knowledge
  • Appointment Setting
  • Internal Auditing
  • General Ledger
  • Account Auditing
Work History
11/2015 to Current
Lead Teller Gardaworld Plainfield, NJ,
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Coordinated daily cash reconciliation in high-volume location.
  • Organized and removed online banking files no longer in use.
  • Processed quarterly vault and ATM audits with zero error rate.
11/2015 to Current
Teller Truist Financial Corporation Woodstock, GA,
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Organized and removed online banking files no longer in use.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Coordinated daily cash reconciliation in high-volume location.
  • Sold cashier's checks, traveler's checks and money orders.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Executed wire transfers, stop payments and account transfers.
  • Advised clients on mortgage, education and personal loans.
  • Processed exchange and foreign currency.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Handled various accounting transactions.
  • Maintained friendly and professional customer interactions.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Maintained teller drawer to perform bank transactions.
  • Maintained scheduling for main branch to keep all shifts appropriately staffed.
  • Created strategies to develop and expand sales of services to existing customer which resulted in Number% increase in annual revenue.
01/2013 to 09/2014
General Manager Hoya Corporation Milwaukie, OR,
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Education
Expected in 06/2007
High School Diploma:
Kelseyville High School - Kelseyville, CA
GPA:
Expected in 09/2007
: Business Management
Mendocino College - Lakeport,
GPA:

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Resume Overview

School Attended

  • Kelseyville High School
  • Mendocino College

Job Titles Held:

  • Lead Teller
  • Teller
  • General Manager

Degrees

  • High School Diploma

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