Lead Teller resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
I am a Hard Worker And fast learner that works well under pressure, and is willing to always learn new things. I’m bilingual English/ Spanish speaker. I do great with computers and doing more that one job at a time. I am very organized and have a mind set to complete time lines and Goals. I always look for opportunities to better myself as a person, and take well to feedback or coaching that I may need. I am respectful , friendly, dependable, responsible and dedicated to my job 110 %.
Skills
Relationship development
Supervision
Team management
Business operations
Consumer Banking
Sales
Scheduling
Recordkeeping
Sales Goals
Accounting
Cash Handling
Staff Management
Cash Management
Sales Reporting
Product Sales
Customer Accounts Management
Customer Complaint Resolution
Transaction Processing
Product Knowledge
Appointment Setting
Internal Auditing
General Ledger
Account Auditing
Work History
11/2015 to Current
Lead TellerGardaworld – Plainfield, NJ,
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Checked amount details and fraud markers for transaction papers such as checks and money orders.
Promoted products or services to each customer to consistently achieve sales targets.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Identified sales opportunities and referred customers to branch partners in financial services.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Coordinated daily cash reconciliation in high-volume location.
Organized and removed online banking files no longer in use.
Processed quarterly vault and ATM audits with zero error rate.
Identified sales opportunities and referred customers to branch partners in financial services.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Organized and removed online banking files no longer in use.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Promoted products or services to each customer to consistently achieve sales targets.
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Checked amount details and fraud markers for transaction papers such as checks and money orders.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Processed quarterly vault and ATM audits with zero error rate.
Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Coordinated daily cash reconciliation in high-volume location.
Sold cashier's checks, traveler's checks and money orders.
Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
Executed wire transfers, stop payments and account transfers.
Advised clients on mortgage, education and personal loans.
Processed exchange and foreign currency.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Handled various accounting transactions.
Maintained friendly and professional customer interactions.
Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
Maintained teller drawer to perform bank transactions.
Maintained scheduling for main branch to keep all shifts appropriately staffed.
Created strategies to develop and expand sales of services to existing customer which resulted in Number% increase in annual revenue.
01/2013 to 09/2014
General ManagerHoya Corporation – Milwaukie, OR,
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
Enforced quality assurance protocols to deliver ideal customer experiences.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Education
Expected in 06/2007
High School Diploma: Kelseyville High School - Kelseyville, CA GPA:
Expected in 09/2007
: Business Management Mendocino College - Lakeport, GPA:
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