lead teller resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Familiar with diverse banking and investment products, including deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Proficient in written and verbal communication with customer-facing and consultative expertise. Successful Lead Teller with background managing customer and team expectations by setting clear and realistic goals both internally and externally. Proficient in prioritizing customer happiness utilizing effective communication strategies. Lead Teller successful displaying customer-first mentality while interacting with customers. Understanding and empathetic communicator adept in connecting with others to meet banking needs. Proficient in providing leadership and training for team members. An excellent communicator with a helpful mindset when interacting with customers to drive business' performance. Meticulously organized Bank Teller proficient in time management. Offer professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.

  • Cash Handling
  • Cash Management
  • Customer Complaint Resolution
  • Transaction Processing
  • Product Knowledge
  • Consumer Banking
  • Complex problem-solving
  • Spanish speaking
  • Relationship building and management
  • Fast and efficient
Work History
Lead Teller, 11/2019 to Current
GardaworldTopeka, KS,
  • Served needs of more than 300 customers in busy branch environment.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Coordinated daily cash reconciliation in high-volume location.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • ATM Certified
  • Coaching and mentoring
  • BCR champion
  • Sell/Buy Foreign currency
  • Ordering branch and cash supply
  • Exceptional customer service
  • Reviewing documents and properly filing
  • Releasing and preparing and receiving shipments
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assisted estimated 2 or 3 customers every 3 minutes and remained poised and professional even in high-stress situations and when dealing with irate individuals.
Bank Teller, 03/2016 to 11/2019
First Midwest BankHammond, IN,
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Sold and cross-sold bank products to new and existing customers.
  • Served needs of more than 300 customers in busy branch environment.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Counted and packaged currency and coins.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Turned in excess cash to maintain drawer security.
Retail Sales Associate Cashier/Manager, 07/2014 to 09/2015
Rexnord CorporationStuarts Draft, VA,
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Prepared and submitted end-of-shift reports using excel.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Generated brand awareness and positive product impressions to increase sales.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Greeted customers entering store and promoted sales or special programs.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Educated customers on promotions to enhance sales.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Reported to work early, checked low inventory, and learned sales or special offerings.
  • Prioritized helping customers over completing other routine tasks in store.
  • Performed stocking and informed management of low inventory quickly.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Collections Representative, 02/2013 to 05/2014
Eastern Account System Inc.City, STATE,
  • Negotiated to collect balance in full.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Resolved challenging situations with friendly but firm strategies.
  • Recorded all information regarding financial status of customers.
  • Counseled debtors on payment options and arranged installment agreements.
  • Processed payments and contracts on accounts.
  • Maintained high volume of calls to meet demands of busy group.
  • Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Processed payments and applied to customer balances.
High School Diploma: , Expected in to Newtown High School - Elmhurst, NY,

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Resume Overview

School Attended

  • Newtown High School

Job Titles Held:

  • Lead Teller
  • Bank Teller
  • Retail Sales Associate Cashier/Manager
  • Collections Representative


  • High School Diploma

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