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Lead Teller Resume Example

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CharleneHodges
Summary

Professional and passionate about delivering outstanding customer service. Personable and always professional under stressful circumstances. True team leader dedicated to training and teaching proper banking methods. Proven math and accounting abilities with detailed understanding banking regulations. Driven banking professional with track record of success in senior teller positions. Deep expertise in handling foreign currency, financial transactions and recordkeeping. Accomplished in team training, leadership and motivation. Intelligent

Committed to delivering high level of service and continuous engagement to customer base. Experienced as front-facing, customer-focused employee.

Skills
  • Business management
  • Marketing understanding
  • Outstanding customer service
  • Rapid 10-key data entry
  • Quality control
  • Staff management
  • Strong sense of banking ethics
  • Report generation
  • Technologically savvy
  • Office equipment proficiency
  • Retail sales customer service
  • Customer relations
  • Clerical support
  • Problem-solving abilities
  • Adaptive team player
Experience
Company NameJuly 1989 to April 2021Lead Teller
City, State
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Completed monthly audits and managed overdraft reports.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Company NameSeptember 1988 to July 1989Credit Analyst/Customer Service Associate
City, State
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
  • Reviewed customer financial data to ascertain level of risk involved for extending credit.
  • Assessed customer credit files regularly to review receivables.
Company NameOctober 1985 to September 1988Assistant Store Manager
City, State
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Provided mentorship for employees to generate sales.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing. Delegated assignments to optimize floor coverage and service levels.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling, stocking and returns coordinating with vendors.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
Company NameFebruary 1985 to July 1985Cosmetologist/Licensed Hairstylist
City, State
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Pre-booked future appointments to increase repeat business.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Monitored, tracked and recorded client satisfaction to maintain positive ratings.
Education and Training
Wilfred Academy School of Beauty CultureJune 1984Teacher's Certificate: CosmetologyCity
Overbrook High SchoolJune 1982High School DiplomaCity, State
  • Completed the Motivation Program
  • AP College Preparatory Courses
Accomplishments
  • Developed relationships with numerous new clients and typically exceeded sales goals.
  • Consistently maintained high customer satisfaction ratings.
  • Promoted from Teller to Senior Teller in less than 2 years.
  • Received Mentor of the Year Award 3 consecutive years.
  • Received Stellar Teller Award.
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Resume Overview

School Attended

  • Wilfred Academy School of Beauty Culture
  • Overbrook High School

Job Titles Held:

  • Lead Teller
  • Credit Analyst/Customer Service Associate
  • Assistant Store Manager
  • Cosmetologist/Licensed Hairstylist

Degrees

  • Teacher's Certificate : Cosmetology
    High School Diploma

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