Lead Teller Resume Example
More than six years of administrative management and customer service experience, able to work in a multi-cultures environment.
Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity.
Experienced supervisor and trainer; able to explain information clearly, recognize excellence in individuals, and inspire team members to achieve their potential while working toward common goals.
Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic.
- Secured confidential information and records using the highest of standards
- Maintained positive professional relationships with customers and coworkers
- Trained and developed incoming employees
- Handled customers' inquiries and follow up if needed
- Developed a strategic sales campaign, assisting tellers to improve across the board and moving them into the leader boards.
- Accelerate team's sale with coaching and motivation to ensure line met goal.
- Followed procedures and regulations to minimize fraud.
- Organization of bank documents.
- Actively manage work flow on the front end
- Train new Team Members to build and sustain a high-performance team
- Oversee the department and resolve difficult customer situations.
- Communicate and maintain Team Member safety and security standards.
- Investigate customer's problems and find solutions.
- Resolve complaints and order issues.
- Analyze data and statistics.
- Compile and print reports on overall customer satisfaction.
- Isolate and identify areas of improvement.
- Develop a great customer service policy
- Handle face-to-face inquiries from customers
- Provide help and advice to customers
- Communicate courteously with customers by telephone, email and face to face
- Do refunds or compensation to customers
- Follow customer service procedures, policies and standards.
- Maintain administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
- Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
- Provide supplies by identifying needs for reception, switchboard and kitchen; establishing policies, procedures, and work schedules.
- Provide communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.
- Purchase printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
- Complete special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
- Improve program and service quality by devising new applications; updating procedures; evaluating system results with users.
- Achieve financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
- Maintain continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.
- Contribute to team effort by accomplishing related results as needed.
- Approve payroll
- Review budget
The curriculum in Economics and Management, fully taught in English, combines management, economics, accounting, marketing, selling, finance and organizational tasks within private and public companies.
The Main fields of study are: Administration, Finance and Foreign Languages (Italian, English, Spanish)
Italian: written excellent, spoken excellent
English : written good, spoken good
Spanish : written good, spoken good
Analytical thinking with demonstrated talent for identifying, examining and solving complex work processes.
Flexible team player
Ability to effectively prioritize tasks.
Goal-driven leader who coaches employees to meet high performance standards.
Ability to build rapport with a diverse workforce in multicultural settings.
Innovative problem-solver who can generate workable solutions and resolve complaints.
Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks.
Dependable, responsible contributor committed to excellence and success.
Highly motivated self-starter who takes initiative with minimal supervision.
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Resume Overview
School Attended
- Ca Foscari
- F. Algarotti
Job Titles Held:
- Lead Teller
- Customer service supervisor
- Customer Service Team Member
- Administrative Manager
Degrees
- Associate Degree : Economics and Management
High school diploma : Economics and Languages
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