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lead teller resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Organized and detail-oriented Senior Lead Teller with 15 years of cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute Teller adept at providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.

Skills
  • Commercial servicing
  • Rapid 10-key data entry
  • Quality control
  • Staff management
  • Risk management evaluation background
  • International finance knowledge
  • Excellent communication skills
  • Exceptional customer service
  • Safe and vault operation
  • Currency and coin counter
  • MS Office proficient
  • Cash dispenser operation
  • International funds transfer process expertise
  • Debt and credit management
  • Strong sense of banking ethics
  • Customer service
  • Problem resolution
  • Supervision
  • Planning and coordination
  • Operational improvement
  • Project organization
  • Process improvement
  • Organization
  • MS Office
  • Business operations
  • Relationship development
  • Inventory management
  • Team building
Experience
08/2016 to Current
Lead Teller American National Bank Ralston, NE,
  • Verified amounts and integrity of every check or funds transfer.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Conducted special service and account transactions for customers, including payments, foreign currency transactions and foreign currency orders.
  • Counted as much as $100,000 in daily funds with manual and machine-assisted methods.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Performed currency transaction reports for foreign currency.
  • Greeted and assisted approximately 80 customers per day professionally and courteously.
  • Served all customers each shift, remaining composed and professional even in high-stress situations.
  • Balanced bank's vault with over $350,000 in it daily.
  • Kept teller window areas clean, organized and fully stocked.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Completed monthly audits and managed overdraft reports.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 60%.
  • Reduced transaction errors by double checking transactions and using risk evaluation, banker connection, operation image browser, and electronic journal
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Consistently met activity goals by employing CE and conversation starters in every interaction.
  • Responsible for daily control tasks, logistics, branch operations and inventory supplies and orders.
  • Trusted key, alarm code and combination holder
05/2016 to 06/2016
Cashier C-A-L Ranch Tooele, UT,
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Processed bakery sales transactions using POS system.
  • Welcomed customers, offering assistance to help find the right flavor of Bundt.
05/2015 to 04/2016
Wireless Sales Associate T-Roc North Adams, MA,
  • Used on-site computer systems to access figures and documentation associated with available service plans.
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
  • Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
  • Detailed product features for customers to provide information for best decisions based on personal needs.
  • Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
  • Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
  • Searched store inventory system using POS to find requested product availability.
  • Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Communicated with customers about insurance, offerings, including policies, restrictions and refund policies.
  • Educated customers on product and service offerings.
  • Recommended merchandise to customers based on needs and preferences.
  • Drove sales of mobile hot-spots and internet products by applying proactive nature, knowledge of customer preferences and active listening skills.
Education and Training
Expected in 06/2004
GED:
ESD 112 - Vancouver, Washington,
GPA:
Expected in
Bachelor of Science: Audio Technology
The Art Institute Of Seattle - Seattle, Washington,
GPA:

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Resume Overview

School Attended

  • ESD 112
  • The Art Institute Of Seattle

Job Titles Held:

  • Lead Teller
  • Cashier
  • Wireless Sales Associate

Degrees

  • GED
  • Bachelor of Science

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