Service Manager
with high levels of integrity and accuracy. Experience in cash handling, balancing drawers, and Operational
Procedures such as Branch audits, which include Vault, Atm, and processing and correcting MIS and CTR
transactions reports. Monitoring, Mentoring and Coaching other Tellers performance, as well as Having extensive
knowledge of platform Banker side which include banking products and different types of loans for clients.
Experience in Establishing Loyal Clientele, and Strongly committed to provide clients and customers with an
Outstanding and Superior Service making their lives better, with an Outstanding Mentor Team Friendly Helping
Spirit. Dedicated to enhancing underwriting department operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries.
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Executed customer transactions, including deposits, withdrawals, money orders and checks.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Organized, stocked and maintained the teller window area.
Processed quarterly Vault and ATM audits with a zero error rate.
Pulled daily branch Cash Advance, Cashier, and money order, teller over-short reports.
Collected member loan payments.
Sold cashier's checks, traveler's checks and money orders.
Executed wire transfers, stop payments and account transfers.
Processed exchange and foreign currency.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Maintained friendly and professional customer interactions.
Compiled database of loan applicants' credit histories, corporate financial statements and other financial
information.
Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA
Patriot Act, Privacy Act and Community Reinvestment Act.
Maintained confidentiality of bank records and client information.
Coordinated daily cash reconciliation at a high-volume location.
Advised clients on mortgage, educational and personal loans.
Verified data integrity and accuracy.
Responded to customer requests via telephone and email.
Process and Verified CTR and MIS reports.
Support Branch Manager Officer with daily operational functions.
Monitor Teller Performance by coaching them and giving them positive feedback on improvement
performance.
Recommend Banking products that fit properly to the clients financial needs.
Scheduled Tellers.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Organized, stocked and maintained the teller window area.
Processed quarterly Vault and ATM audits with a zero error rate.
Pulled daily branch Cash Advance, Cashier, and money order, teller over-short reports.
Collected member loan payments.
Sold cashier's checks, traveler's checks and money orders.
Executed wire transfers, stop payments and account transfers.
Processed exchange and foreign currency.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Maintained friendly and professional customer interactions.
Compiled database of loan applicants' credit histories, corporate financial statements and other financial
information.
Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA
Patriot Act, Privacy Act and Community Reinvestment Act.
Maintained confidentiality of bank records and client information.
Coordinated daily cash reconciliation at a high-volume location.
Advised clients on mortgage, educational and personal loans.
Verified data integrity and accuracy.
Responded to customer requests via telephone and email.
Process and Verified CTR and MIS reports.
Support Branch and Assistant Manager Officer with daily operational functions.
Monitor Teller Performance by coaching them and giving them positive feedback on improvement
performance.
Recommend Banking products that fit properly to the clients financial needs.
Expanded client base by promoting new financial products.
Promoted all financial products by maintaining excellent service offering knowledge.
Achieved consistent recognition as a top sales performer.
Maximized revenue through improved sales techniques and branch productivity.
Established rapport with new clients to increase satisfaction and loyalty.
Created innovative financial solutions to meet customer needs and provide competitive edge.
Built client rapport to ensure consistent satisfaction and loyalty.
Conducted careful financial and covenant analysis of proposed transactions and portfolio companies.
Sold financial products including stocks, bonds and mutual funds.
Answered clients' questions about the purposes and details of financial plans and strategies.
Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial
objectives, risk tolerance and other information needed to develop a financial plan.
Presented oral and written reports on general economic trends, individual corporations, and entire industries.
Recommended loan approvals and denials based on customer loan application reviews.
Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
Maintained friendly and professional client interactions at all times.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Organized, stocked and maintained the teller window area.
Opened accounts with a cross sale ratio of 3 products opened.
Collected member loan payments.
Sold cashier's checks, traveler's checks and money orders.
Executed wire transfers, stop payments and account transfers.
Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA
Patriot Act, Privacy Act and Community Reinvestment Act.
Received Employee of the Quarter Service award in may 2014.
Maintained confidentiality of bank records and client information.
Companies Worked For:
School Attended
Job Titles Held:
Degrees
