lead teller resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Expert retail sales professional offering fourteen years experience in retail customer service and retail Management.

  • Driving business growth
  • Strong Business Acumen
  • Team development
  • Building brand awareness
  • Project planning
  • Customer Oriented
  • Working collaboratively
  • Focused on exceeding sales goals.
  • Attention to detail
  • Active listening skills
  • Consistently meets sales goals
  • Computer literate
  • Retail Sales Stocking Skilled
  • Problem solver
  • Personable Motivated team player
  • Strong interpersonal communication skills
  • Organized
  • Ability to prioritize independently
  • Ability to adapt under pressure.
Tom Ford Counter Manager , 11/2017 to 09/2021
Dick's Sporting GoodsVirginia Beach, VA,
  • Communicate with vendor and store leadership to execute events based on the marketing calendar to achieve sales plan.
  • Understand product strategies by Quarter/Season and provide clear direction to drive sales.
  • Review and analyze business performance - daily, weekly, monthly, seasonal, and annual sales results.
  • Review productivity levels, provide coaching/feedback, and partner store leadership on team performance.
  • Has advanced authority and expertise in a specific brand.
  • Inspires teamwork to achieve sales goals and elevate the customer experience
  • Build trust and foster teamwork across the entire Beauty department.
  • Offer the customer compelling experiences, opportunities to discover products, and relationships that keep her coming back.
  • Clearly model behavior and articulate activities that support elevating the customer experience.
  • Leverage My Client. Provide outstanding service - whether that be in person, virtually or on the phone.
  • Drives both self and team development by fostering an environment of continuous learning through personal behaviors, product demonstrations and peer to peer learning. Remain up to date with all training from designated brand.
  • Recruit, train, coach, motivate, and develop associates on company policies, procedures, product knowledge, and team/individual productivity goals.
  • Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs).
  • Present a clean well-maintained beauty department with associates following Tom Ford Beauty guidelines.
Education Lead, 10/2016 to 11/2017
Premier Federal Credit UnionBallantyne - Charlotte, NC,
  • Drives education and training in their store including assessing and communicating training needs, providing company focused and tailored training for store and cast; brand management and cast coaching.
  • Perform Lead responsibilities as required and provide selling support.
  • As a Role Model demonstrate and model client service and onstage leadership standards.
  • Be perceived as a leader and maintain objective and professional relationships with brand partners, key stakeholders, cast, peers, and supervisors.
  • Demonstrate high ethical standards.
  • Orientation: support onboarding for new cast members
  • Videos: ensure cast and leadership viewing.
  • Product and Category training to facilitate skill practices
  • prepare all cast for facilitator-led training: welcome letters, pre-work, travel, and expense guidelines
  • complete certification observations for Express Services, Skincare, Color, and Fragrance
  • support and drive events, including client seminars and special projects
Skin Lead, 08/2014 to 10/2016
Ace HardwareRenton, WA,
  • As a Role Model Demonstrate and model client service and onstage leadership standards
  • Be punctual at work and with all deadlines
  • Take initiative: being able to react to situations in the moment and business opportunities as they arise
  • Be perceived as a leader and maintain objective and professional relationships with brand partners, key stakeholders, cast, peers, and supervisors
  • Demonstrate high ethical standards
  • As a Director in Charge (DIC) Set the tone on stage - keep advisors motivated, smiling, and servicing clients
  • Observe the stage to ensure advisors follow the Sephora style of selling and service
  • Observe client flow throughout the store and rezone advisors to ensure optimal coverage
  • Ensure that advisors are aware when a client is in their zone
  • Provide effective coaching in the moment
  • Make touch bases interactive and fun while presenting the financial overview of the business ("big picture")
  • Ensure maintenance standards and presentations standards
  • Assign tasks to cast members to maintain maximum productivity during down time
  • Handle client complaints efficiently and effectively
  • Communicate hourly reads, and zone and break changes
  • Ensure that standards of cleanliness and organization are maintained by current company standards: Drawers
  • Rice postings Assortments Area of Pride (AOP)
  • Et-up merchandising presentations and animations
  • Assist in maintaining standards of safety and cleanliness of "back stage:" stock room, lockers, kitchen, bathrooms, etc.
Lead Teller, 03/2013 to 01/2014
  • Provide professional courteous service in processing a variety of day-to-day customer transactions
  • Vault teller duties include processing other teller's cash requirement transactions
  • Balance the vault daily, order currency and coin for the branch
  • Identify customer needs and match needs with appropriate product or service
  • Act as mentor to newer team members, assist with transactions, procedures, customer service and sales.
Senior Skincare Advisor, 10/2011 to 11/2012
  • Performed Skin IQ embassador role
  • Coached and certified all world cast members on skin express card services.Provided elevated consultation to our clients
  • Presented weekly analysis to SD of cast member education progress, skin care activities and skin care sales progress
  • Established weekly coaching for 6 skin care cast members, assigned areas of pride, evaluated, and tracked their progress
  • Performed DIC role
  • Established more focused touch base with skin care cast after regular daily touch base on our day goal and assigned daily tasks to skin care cast members
  • Partnered with EDU lead to establish daily doses for other world cast members for skin care brand training and coach skin care basics to help them prepare/execute successfully cross world sales
  • Maintained sales records, reviewed sales prices
  • Coordinated stock inventory and requisition of new stock.
Key Holder, 01/2006 to 07/2007
  • Processed transactions quickly and efficiently
  • Maintained a friendly and cordial relationship with the customers by greeting them and assisting them with all relevant issues
  • Provided customers with great service and assisted them in solving their queries and doubts
  • Maintained registers and all books related to cash transactions and kept them up to date
  • Updated the database regularly by manually documenting all transactions in the registers as well as the computer system
  • Monitored all the cash reserves and ensured adequate cash reserves in all stations
  • Supervising and coordinating staff activities and training sales staff Authorizing payments by checks and the return of merchandise Selling merchandise to customers Maintaining sufficient inventory and ordering merchandise Preparing reports regarding sales volumes, merchandising and personnel manners.
Education and Training
HIGH SCHOOL DIPLOMA: , Expected in 01/2006 to Life Sciences Secondary School - New York, NY
ASSOCIATE OF SCIENCE: BIOLOGY: , Expected in 01/2010 to Universidad de Puerto Rico - Humacao,

Promoted to Key Holder after only 6 months of employment. Named “Monthly Values Winner” in July, August 2012 and April 2016 Certified Senior Skincare Advisor Promoted to Skin Lead after only 5 months of employment. Surpassed our Skin Comp goal and sustained results Year to date at 17% 08/2014 to 2016.

Promoted to Education Lead In 2016.

Surpassed Store daily dose objective percentage and maintained through 2017.

Drove and and exceed business goals through world created events in multiple brands through 2017.

Certified Tom Ford Beauty and Fragrance Connoisseur in 2018.

Surpassed Brand Business goal and increased growth for Tom Ford Brand through 2019.


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Resume Overview

School Attended

  • Life Sciences Secondary School
  • Universidad de Puerto Rico

Job Titles Held:

  • Tom Ford Counter Manager
  • Education Lead
  • Skin Lead
  • Lead Teller
  • Senior Skincare Advisor
  • Key Holder



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