Detail-oriented business professional passionate about delivering outstanding customer service with track record of success in senior teller positions. True team leader dedicated to training and teaching proper banking methods. Honest, hardworking demeanor paired with always-accurate money-counting. Expertly meets new challenges with attention to detail and team spirit.
Skills
Customer Service-Oriented
Honest, Ethical and Dependable
Attention to Detail
Problem-Solving and Relationship Building
Verbal and Written Communication
Opening and Closing Procedures
Balance Verification and Reconciliation
Data Entry
Cash Drawer Reconciliation
10-key Touch
Signature Verification
Cash Supply Orders
Currency Counting Machines
Counterfeit Detection
Discrepancy Resolution
Quality Control
Training and Development
Issue Resolution
Payment Processing
Check Cashing
Recordkeeping and Documentation
Sorting and Filing
Fraud Detection and Prevention
Staff Supervision
Product Recommendations and Service Sales
Bank Deposits
Vault Security
Coin Machine Balancing
Education and Training
Seguin High SchoolSeguin, TXExpected in 05/2012 – –High School Diploma: - GPA:
Enterprise Bank - Lead Teller San Jose, CA, 07/2019 - Current
Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Kept teller window areas clean, organized and fully stocked.
Balanced bank's vault of daily cash for withdrawals and deposits.
Completed monthly audits and managed overdraft reports.
Performed currency transaction reports for foreign currency.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Maintained optimal financial controls by securing funds and making accurate transactions.
Welcomed customers and offered pleasant service during entire transaction.
Handled daily team scheduling and properly staffed shifts.
Took on additional shifts during busy periods to minimize staffing shortages.
Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Reduced errors by double checking transactions.
Prepared and submitted documentation for bank records and compliance purposes.
Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Researched and resolved open items and deposit issues.
Verified amounts and integrity of every check or funds transfer.
Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
Balanced daily cash deposits and bank vault inventory with zero error rate.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Assisted tellers with daily activities such as check approval, adding checks, locating errors and resolving member related questions.
Performed regular audits of teller activities maintaining signed records.
Earned high volume of referrals as part of bank's sales incentive system.
Evaluated, documented and provided on-going feedback to tellers to improve work performance.
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Placed inventory orders, monitored shelf stock and tracked expenses.
Trained and mentored team members to achieve optimal performance and meet challenging business targets.
Resolved guest complaints.
Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
Addressed customer problems quickly and according to service standards.
Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
Scheduled employees and oversaw customer appointment calendar.
Scheduled employees and made sure all shifts had adequate coverage.
Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
Enforced safety procedures in accordance with facility policies and government regulations.
Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
Handled staff development, budgeting and supply ordering.
Supervised banking procedures, cash flow and accounting processes.
Consistently recognized by management for providing superior customer service.
Conducted regular meetings to brief employees about salon's success and announce sales goals.
Texas State Capitol - House Of Representatives - House Sergeant City, STATE, 06/2012 - 01/2013
Relayed important information to recipients and provided shipping documentation along with packages.
Documented pickups and deliveries and submitted reports after shift.
Checked and secured package loads before deliveries.
Performs routine administrative and clJessical work under the supervision of the House Sergeant-at-Arms.
Responsible for the retrieval, confidentiality, record-keeping, and routing/delivery of important agency documents. Assignments are received either orally or in writing and are performed in a timely manner throughout the day.
Works under moderate supervision and in accordance with established procedures. Decisions involving policy or change in procedure are referred to a supervisor.
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