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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

With more than a decade of experience working in the field of telecommunications, I have most of the advanced certifications that Mitel has to offer. Including but not limited to: 200 ICP, Mitel 3300, NuPoint, MICC (call accounting) CCM Web (Reporting). MBG, Mitel's voip gateway used for remote phones, and MiCollab Server (Mitel’s Application server). I have experience with all types of implementation from voicemail to email, Teleworker remote phones, Flow thru provisioning (all systems communicating with each other programming thru users and services via the MiCollab server). Proper failover and redundant setup testing for disaster recovery, PMS for hotel/motel applications, etc. I have a great deal of experience with Mitel’s 5000 aka MiVoice Business 250 system formally ShoreTel. Mitel is my strongest platform, I also have extensive experience working with Avaya IPO 500, in a SCM environment with Voicemail Pro or embedded vm, Digium, IWatsu, CloudTalk (ComRes Hosted VOIP white label platform). I have used Edgwater voip gateways for Q.O.S. troubleshooting, collecting and interpreting Wireshark captures, internet fail-over and reporting.I utilized Fortigate data gateways, for ssl vpn lan access, ipsec tunnels to customers system, port fwd to internal systems etc. Experience with VMware used in house to spin up various MS platforms and server solutions along with communication servers. Skilled in HP and Linksys switches to implement vlans.

Education
Keiser University Pembroke Pines, FL, Expected in 2001 Associate of Science : Computer Networking - GPA :
Coral Gables Senior High Coral Gables, FL, Expected in 1998 High School Diploma : - GPA :
Certifications

Mitel 3300, Mitel 200 ICP, MiContact Center, MiCollab, MBG, NuPoint etc. Infinias, Clear2There Access Control and Surveillance systems. More available upon request.

Work History
Leidos Holdings Inc. - Lead Telecommunications Specialist
Andrews Air Force Base, MD, 04/2015 - 09/2020
  • Administered all aspects of voice operations, including the planning, building installation, maintenance and support of communication networks throughout the organizations and call centers.
  • Conducted analyses of the call flow for multi-site call centers to ensure reliability and cost effectiveness for local and long distance billing.
  • Installed various telecommunications PBX including Mitel 3300, Mitel 200 ICP, Mitel 5000, Avaya, Digium systems.
  • Knowledge of ACD, Various call accounting systems, MiCC, MBG, Fortigate data routers, Edgemarc voip gateways.
  • Coordinated equipment installation and maintenance activities with department operations to avoid disruption in communications and operations, and to ensure the efficiency of operations.
  • Coordinated all phases of projects and 3rd Parties, including telecommunications carriers, contractors and phone system vendors.
  • Familiar with VOIP, SIP, H.323, Http, FTP and other networking protocols.
  • Campaigned Swisher Hygiene, a NationWide Company to install Mitel 200 icp end nodes at each location to connect back to a Mitel 3300 at their corporate location in Charlotte, NC.
  • Creating a UDP elemating long distance calling charges at the time.
  • Campaigned Coverall, a NationWide Company to install a Virtual Mitel 3300 located at the NAP with failover located at their corporate location in Deerfield.
  • Using a flat network with mpls connections to all locations we were able to have all of the remote phones connect back to the 2 systems eliminating the need for on premise hardware at each site.
  • With a UDP we were able to achieve seamless site to site communication.
  • Worked with Various Hampton Inn’s to install Mitel’s 200 ICP.
  • Integrating with their PMS systems.
  • Installed Surveillance and Access control system for various companies.
Thomas Fabrications - Welder/ Fabricator/ Mechanic
City, STATE, 03/2009 - 04/2015
  • Used MIG, ARC, welder, plazma, acetylene torches to assemble, and fabricate steel products.
  • Welded vertical, flat and overhead welds with a good penetration and a quality appearance.
  • Verified conformance of work pieces to specifications, using squares, rulers, calipers, tapes and other measuring devices.
  • Set up and operatedd fabricating machines, such as brakes, shears, flame cutters, grinders, and drill presses to bend, cut, form, punch, drill, or otherwise form and assemble metal components.
  • Repaired or replaced broken or malfunctioning components of vehicles, machinery, and equipment.
  • Observed and tested the operation of vehicles, machinery, and equipment to diagnose malfunctions, using voltmeters or other testing devices.
ComRes - Telecommunications Specialist
City, STATE, 01/2001 - 03/2009
  • Installed various telecommunications PBX including Mitel 3300, Mitel 200 ICP, Mitel 5000, Avaya, Digium systems.
  • Knowledge of ACD, Various call accounting systems, MiCC, MBG, Fortigate data routers, Edgemarc voip gateways.
  • Coordinated equipment installation and maintenance activities with department operations to avoid disruption in communications and operations, and to ensure the efficiency of operations.
  • Coordinated all phases of projects and 3rd Parties, including telecommunications carriers, contractors and phone system vendors.
  • Familiar with VOIP, SIP, H.323, Http, FTP and other networking protocols.
  • Installed Surveillance and Access control system for various companies.

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School Attended

  • Keiser University
  • Coral Gables Senior High

Job Titles Held:

  • Lead Telecommunications Specialist
  • Welder/ Fabricator/ Mechanic
  • Telecommunications Specialist

Degrees

  • Associate of Science
  • High School Diploma

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