With more than a decade of experience working in the field of telecommunications, I have most of the advanced certifications that Mitel has to offer. Including but not limited to: 200 ICP, Mitel 3300, NuPoint, MICC (call accounting) CCM Web (Reporting). MBG, Mitel's voip gateway used for remote phones, and MiCollab Server (Mitel's Application server). I have experience with all types of implementation from voicemail to email, Teleworker remote phones, Flow thru provisioning (all systems communicating with each other programming thru users and services via the MiCollab server). Proper failover and redundant setup testing for disaster recovery, PMS for hotel/motel applications, etc. I have a great deal of experience with Mitel's 5000 aka MiVoice Business 250 system formally ShoreTel. Mitel is my strongest platform, I also have extensive experience working with Avaya IPO 500, in a SCM environment with Voicemail Pro or embedded vm, Digium, IWatsu, CloudTalk (ComRes Hosted VOIP white label platform). I have used Edgwater voip gateways for Q.O.S. troubleshooting, collecting and interpreting Wireshark captures, internet fail-over and reporting.I utilized Fortigate data gateways, for ssl vpn lan access, ipsec tunnels to customers system, port fwd to internal systems etc. Experience with VMware used in house to spin up various MS platforms and server solutions along with communication servers. Skilled in HP and Linksys switches to implement vlans.
Mitel 3300, Mitel 200 ICP, MiContact Center, MiCollab, MBG, NuPoint etc. Infinias, Clear2There Access Control and Surveillance systems. More available upon request.
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