Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Career Overview
Build a foundation that fosters teamwork and inspires prosperity while developing and implementing smart business solutions across the enterprise. I have the keen ability to communicate and implement efficient technological solutions that create direct tangible benefits to companies, customers, coworkers, and stockholders. I manage large-scale projects for Big Data such as software development, web analytics, app development, executive/investor reporting, policies and procedures, financial analysis, accounting, and even facilities. Most importantly, I can do every project myself if necessary. I like to roll up my sleeves.
Microsoft Windows, MicroStrategy, Tableau, Adobe Site Catalyst, Adobe Marketing Suite, Datameer, MS Access, Excel, Word, Project, Powerpoint, Outlook Hadoop, Cloudera, Hive, Hue, Impala, Netezza Aginity Workbench, SPSS, HTML, SQL Server, Visual Basic, DB Artisan, MS Reporting Services, Sharepoint, Oracle, SAS, JAVA, Adobe Creative Cloud Industry-specific: Tableau, Datameer, Hadoop, Callidus TrueComp, Google Analytics, Intellimortgage, Empower, Unifi, Adobe SAINT Classifications, Adobe Ad Hoc Analytics
Work Experience
04/2010 to Current
Lead Strategic Insights Manager Comcast Petaluma, CA,
  • Research and analyze advanced user behavior on top automotive premier research website via Adobe Systems' Omniture, Tableau, and Microstrategy web analytics tools.
  • Automate and scrub site traffic, survey, and SEO data for use in critical revenue-driven reporting.
  • Work with web developers, ad product designers, and advanced analytics to capture website performance in order to analyze and provide insights on shopper activity, loyalty, leads, etc., to understand behaviors and attitudes for all major U.S. automakers.
  • Develop and maintain iOS and Android mobile/tablet reporting apps, business analyst liaison between analytics enablement and data warehouse teams, and ad-hoc end-user database solution tools builder for internal and external departments company-wide.
04/2008 to 09/2009
Sr. Incentives Analyst Wachovia Dealer Services City, STATE,
  • Responsible for the development and application of complex auto finance incentive programs.
  • Key focus: performed as the business analyst during the development, implementation, and delivery phases of Callidus (aka TrueComp), an industry-specific proprietary project.
  • Specific duties included: reviewing business requirements, monitoring key deliverables to manage/escalate, and working with the developers on the East Coast during pre-UAT to bridge business needs prior to testing.
  • Scrubbed, validated and provided control data feeds to UAT team prior to implementation.
  • Worked daily with project plan; including Executive stakeholders, business owners, and project team management to communicate and document all issues.
  • Created and currently maintain all business models, via Excel workbooks and Access databases, which serve as the parallel environment during the testing and implementation phases.
  • Provide on-going support, change control documentation, and issues resolution.
03/2006 to 09/2007
Sr. Financial Analyst Encore Credit, Subsidiary Of Bear Stearns City, STATE,
  • Responsible for sales force commissions and financial reporting.
  • Managed the enhancement and development of commissions software to accommodate complex and varying commission structure.
  • Liaison between Executive Sales Management, IT and designated third-party vendors.
  • Created a library of financial reports (including documentation) and implemented a simple delivery method via the web for communication of progress and publication of tools.
  • Resolved payroll issues with Parent company.
  • Provided cost-benefit and financial analysis for Executive Management , Accounting, Human Resources, Sales, Credit Administration, Secondary Marketing during migration to third-party vendor automation projects.
  • Reported directly to the COO.
04/2003 to 03/2006
Project Manager - Special Projects and Initiatives Washington Mutual Bank City, STATE,
  • Responsible for management of enterprise-wide mortgage lending unit projects.
  • Specifically, Federally mandated policies, pricing administration, facilities, staffing, and capital markets.
  • Worked with senior management to gather business requirements, perform cost-benefit analyses, selected task forces, created project plans, facilitated/documented task force meetings, and assisted as a resource for multiple tasks.
  • Worked with Project Implementation for hand-off and wrap up.
  • Managed multiple projects with exemplary success; acquiring multiple recognition awards from Senior and Executive Management.
  • Certified in ATLAS project management principles and procedures.
02/2000 to 03/2003
Finance and Compensation Manager New Century Mortgage Corporation City, STATE,
  • Departmental management of financial analysis and compensation for 400 wholesale sales staff.
  • Developed and produced 75% of analytical reporting for Executive Management.
  • Critical role of providing cost structure and profitability data for all departments within the company.
  • Provided the business analytics on projects including: mortgage rate pricing engine, mortgage product development, profitability, and quarterly bonus development.
  • Actively participated in development of business requirements, scope analysis Monthly speaker at new sales force orientation.
  • Reported directly to the President of Wholesale.
Education and Training
Expected in 1991
Canyon Springs High School - ,
Expected in 1994
Cypress College - ,
Expected in
Bachelor of Science: Information Systems
University of Phoenix - ,
Information Systems
Expected in
Web Intelligence Certification MicroStrategy PEP Training SQL Language Certification Kanban Agile Methodology SDLC Toastmasters :
- ,
Technical Skills
Adobe Marketing Suite Expert 6 Current
MicroStrategy Report Developer Expert 5 Current
Tableau Expert 2 Current
MS SQL Server Intermediate 8 Current
MS Access Expert 15 Current
Cloudera Hadoop Intermediate 2 Current
Accounting, Adobe, premier, Ad, Agile, Automate, automation, automotive, business analyst, capital markets, Credit, data warehouse, databases, database, delivery, documentation, Executive Management, senior management, finance, financial analysis, financial reports, financial reporting, focus, Google Analytics, HTML, Human Resources, JAVA, Marketing, meetings, Access, MS Access, Excel, Outlook, Powerpoint, Sharepoint, Microsoft Windows, Word, MicroStrategy, migration, mortgage lending, enterprise, Oracle, DB, payroll, policies, pricing, product development, progress, project management, project plans, speaker, publication, reporting, Research, Sales, Sales Management, SAS, SDLC, SPSS, SQL, SQL Server, staffing, Tableau, team management, Visual Basic, Web Intelligence, website, Workbench

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School Attended

  • Canyon Springs High School
  • Cypress College
  • University of Phoenix

Job Titles Held:

  • Lead Strategic Insights Manager
  • Sr. Incentives Analyst
  • Sr. Financial Analyst
  • Project Manager - Special Projects and Initiatives
  • Finance and Compensation Manager


  • Bachelor of Science
  • Web Intelligence Certification MicroStrategy PEP Training SQL Language Certification Kanban Agile Methodology SDLC Toastmasters

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