lead service technician resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Successful fire alarm and security sub-contractor offering 6+ years of construction experience specializing in installations. Adept at overseeing ventures and working effectively with project coordinators, general contractors and customers to accomplish tasks on-time and according to budget. Motivated to generate and increase sales while delivering top-notch customer care. Dependable team player with a strong work ethic and advanced complex problem solving skills. Smart individual known for having extensive scheduling, staff coordination, equipment inspection and technical support skills. Offering several installation skills combined with proven skills in finding optimal solutions to diverse challenges. Ready for new professional challenges and career advancement with an established operation. With my current position as an inspector for Fire Alarm Systems, Fire Extinguishers, emergency lights and exit lights, I bring many skills to the table. Currently holding Denver Fire Alarm Journeyman's License and NICET 1. Working on NICET 2

  • Installation coordination
  • Safety oversight
  • Staff scheduling
  • Crew management
  • Work order preparation
  • Team liaison
  • Fire Alarm expertise
  • Preventative maintenance
  • Equipment monitoring
  • Product verification
  • Extremely organized
  • Troubleshooting
  • Training & Development
  • Customer service
  • Excellent work ethic
  • Critical thinking
  • Detail-oriented
  • Responsible
  • Teamwork
  • Leadership
  • Inspector certified
Work History
Lead Service Technician, 05/2021 to Current
Hussmann LtdAustin, TX,
  • Diagnosed and troubleshot problems, repairing and restoring fire alarm panels to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Demonstrated increased knowledge of company products and equipment.
  • Assisted team members with Edwards equipment troubleshooting and diagnostics.
  • Program EST QuickStart and I/O panels.
  • Program certain silent knight and fire lite panels
  • I can open a permit, bend pipe, run wire, do a final inspection, program and close out a permit
  • Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
  • Maintained updated knowledge of all equipment, products and services to properly educate customers.
  • Followed all company guidelines regarding safety procedures when out in field.
  • Completed extensive job report for each service call.
  • Collected customer signatures once installations and repairs were finished to complete fence process.
Lead Installation Technician/Service Technician, 04/2019 to 05/2021
Kastle SystemsDallas, TX,
  • Oversee the installation of the following systems:.
  • Fire Alarm.
  • Security.
  • Card access.
  • Camera/CCIV.
  • Responsible for the installation, programming and customer turn over for all the systems listed.
  • Hired and trained staff and new technicians
  • Calibrated and monitored devices following installation.
  • Trained customer on proper use after system installation.
  • Programmed and troubleshot devices following installation.
  • Repaired malfunctioning system components.
  • Met 95% of deadlines for installations and repairs.
  • Passed 100% of all FIRE ALARM and LOW VOLTAGE INSPECTIONS.
  • Interpreted blueprints of electrical layouts and building plans during installations.
  • Drilled holes for wiring in wall studs, joists, ceilings and floors.
  • Did any wire running necessary for connecting circuits to panels.
  • Oversaw over 50+ new constructed jobs and retrofits, from beginning to end.
  • Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
  • Commissioned staff members for specific projects and tasks, tracked activities and solved complex issues to enhance productivity.
  • Eliminated field downtime and boosted productivity by restructuring installation techniques and staff teams.
  • Evaluated equipment to determine if it needed to be repaired or replaced.
  • Completed extensive job report for each service call.
  • Designed processes to achieve business objectives, utilizing client feedback for optimal development.
  • Followed all company guidelines regarding safety procedures when out in field.
  • Inspected every system that Global monitored. 200+ accounts
  • Annual inspections for Fire Alarm Systems, extinguishers and emergency & exit lights.
  • On-call experience for over 2 years.
  • Diligently inspect and note any deficiencies in every Fire Alarm, extinguisher and burglar system at annual inspections.
  • Developed recordkeeping programs for client contracts, reports and agendas to strengthen traceability initiatives.
  • Meticulously handled repair reports and technical issues.
  • Serviced Type equipment for expedient repair and minimal downtime.
Lead Installation Technician, 02/2016 to 04/2019
Ultra Tech Fire & Security SystemsCity, STATE,
  • Supervised several apprentice's at numerous job sites to provide impeccable installation to owners discretion requiring new Fire Alarm, Burglar & CCTV systems.
  • Oversaw installation of fire alarm and systems and work conducted by employees to verify each project met customer expectations.
  • Communicated effectively when meeting with customers, answering questions and providing detailed job quotes and proposals.
  • Developed and implemented project plans for each installation by scheduling employees, checking equipment and reviewing scope for any special considerations.
  • Performed programming and startup of each system to assess functionality, test limits and troubleshoot any problems.
  • Provided detailed instruction to new employees on how to properly install systems, modules, and devices.
High School Diploma: , Expected in 2011 to Rangeview High School - Aurora, CO
  • Licensed Denver Fire Alarm Systems Journeyman - Issued:12/2020 License#1392554
  • NICET 1 License#160247 Issued 9/1/2022

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Resume Overview

School Attended

  • Rangeview High School

Job Titles Held:

  • Lead Service Technician
  • Lead Installation Technician/Service Technician
  • Lead Installation Technician


  • High School Diploma

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