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Lead Peer Support Specialist Resume Example

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LEAD PEER SUPPORT SPECIALIST
Professional Summary

Enthusiastic PRSS eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Recovery and training in mental healthy. Motivated to learn, grow and excel in PRSS at Foundation for Recovery. Multi-talented Lead PRSS consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Experienced PRSS with over 4 years of experience in dual recovery. Excellent reputation for resolving problems, improving client satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 4 years of experience to new professional challenges with growth-oriented organization.

Work History
Alta Vista Mental Health. Reno, NevadaLead Peer Support Specialist | 08/2019 - Current
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Resolved coping skill problems, improved operations and provided exceptional client support
  • Developed team communications and information for staff meetings, and Multi Disciplinary Team meetings
  • Over seeing of the Peer Recovery Support Specialist, along with live in clients
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Worked with PRSS staff to understand needs for client services
  • Managed quality assurance program, including on-site evaluations, internal audits and
  • Led PRSS team in delivery of on going services for those in recovery, resulting in continuous wrap around services
Visonary Eye Center. Reno, NevadaSuper Tech | 03/2019 - 08/2019
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences
  • Filed claims with vision and medical insurance companies to garner payment for optical services
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit
  • Operated lensometers, to orient and mark uncut lenses for eyeglasses
  • Educated patients aged 5 to 99 on proper care and transportation of spectacles
  • Measured patients' faces for bridge, eye size and temple length to select comfortable frames
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction
  • Completed facial measurements such as temple length, bridge size and vertex distance
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders
  • Educated clients about how to adapt to, wear and care for eyeglasses
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers
  • Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions
Catholic Charities USA/ Crossroads. Reno, NevadaAdministrative Assistant | 12/2015 - 08/2017
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Participated in project meetings, transcribed meeting minutes and tracked project statuses
  • Created detailed expense reports and requests for capital expenditures
  • Coached new employees on administrative procedures, company policies and performance standards
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security
  • Organized weekly staff meetings and logged minutes for corporate records
  • Sorted and distributed office mail and recorded incoming shipments for corporate records
  • Arranged rapid office equipment repair and maintenance with vendors
  • Created reports, correspondence and procedure manuals
  • Created PowerPoint presentations for business development purposes
  • Handled client correspondence and tracked records to foster office efficiency
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Maintained staff directory and company policy handbook for human resources department
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
Skills
  • Squad leader support
  • Converting leads
  • Peer-to-peer work
  • Behavioral support
  • Supporting patients
  • Leading employees
  • Meeting leadership
  • Exceptional leader
  • Team leader
  • Rehabilitation support
  • Meeting support
  • Customer service support
  • Loyal leadership approach
  • Leadership communications
  • Commander support
  • Campus leader
  • Partnership support
  • Motivational leadership style
  • Supporting personal needs
  • Program leadership
  • Financial leadership
  • Transitional support
  • HIPAA specialist
  • Working with specialists
  • Database support
Education
Bend Senior High SchoolBend, ORHigh School Diploma
Liberty UniversityLynchburg, VANo Degree: Counseling Psychology
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Resume Overview

Companies Worked For:

  • Alta Vista Mental Health
  • Visonary Eye Center
  • Catholic Charities USA/ Crossroads

School Attended

  • Bend Senior High School
  • Liberty University

Job Titles Held:

  • Lead Peer Support Specialist
  • Super Tech
  • Administrative Assistant

Degrees

  • High School Diploma
    No Degree: Counseling Psychology

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