Lead Peer Support Specialist Resume Example Lennar

LEAD PEER SUPPORT SPECIALIST

Professional Summary

Enthusiastic PRSS eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Recovery and training in mental healthy. Motivated to learn, grow and excel in PRSS at Foundation for Recovery. Multi-talented Lead PRSS consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Experienced PRSS with over 4 years of experience in dual recovery. Excellent reputation for resolving problems, improving client satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 4 years of experience to new professional challenges with growth-oriented organization.

Work History

Lennar. Mcdonough , GALead Peer Support Specialist | 08/2019 - Current

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Resolved coping skill problems, improved operations and provided exceptional client support
Developed team communications and information for staff meetings, and Multi Disciplinary Team meetings
Over seeing of the Peer Recovery Support Specialist, along with live in clients
Resolved conflicts and negotiated mutually beneficial agreements between parties
Worked with PRSS staff to understand needs for client services
Managed quality assurance program, including on-site evaluations, internal audits and
Led PRSS team in delivery of on going services for those in recovery, resulting in continuous wrap around services

Visonary Eye Center. City , STATESuper Tech | 03/2019 - 08/2019

Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences
Filed claims with vision and medical insurance companies to garner payment for optical services
Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit
Operated lensometers, to orient and mark uncut lenses for eyeglasses
Educated patients aged 5 to 99 on proper care and transportation of spectacles
Measured patients' faces for bridge, eye size and temple length to select comfortable frames
Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction
Completed facial measurements such as temple length, bridge size and vertex distance
Managed check-in and check-out procedures, verified patient information and submitted lens orders
Educated clients about how to adapt to, wear and care for eyeglasses
Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers
Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers
Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions

Catholic Charities USA/ Crossroads. City , STATEAdministrative Assistant | 12/2015 - 08/2017

Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
Participated in project meetings, transcribed meeting minutes and tracked project statuses
Created detailed expense reports and requests for capital expenditures
Coached new employees on administrative procedures, company policies and performance standards
Monitored premises, screened visitors, updated logs and issued passes to maintain security
Organized weekly staff meetings and logged minutes for corporate records
Sorted and distributed office mail and recorded incoming shipments for corporate records
Arranged rapid office equipment repair and maintenance with vendors
Created reports, correspondence and procedure manuals
Created PowerPoint presentations for business development purposes
Handled client correspondence and tracked records to foster office efficiency
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Maintained staff directory and company policy handbook for human resources department
Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance

Skills

Squad leader support
Converting leads
Peer-to-peer work
Behavioral support
Supporting patients
Leading employees
Meeting leadership
Exceptional leader
Team leader
Rehabilitation support
Meeting support
Customer service support
Loyal leadership approach

Leadership communications
Commander support
Campus leader
Partnership support
Motivational leadership style
Supporting personal needs
Program leadership
Financial leadership
Transitional support
HIPAA specialist
Working with specialists
Database support

Education

Bend Senior High SchoolCity, StateHigh School Diploma

Liberty UniversityCity, StateNo Degree: Counseling Psychology

Resume Overview

School Attended

Bend Senior High School
Liberty University

Job Titles Held:

Lead Peer Support Specialist
Super Tech
Administrative Assistant

Degrees

High School Diploma
No Degree : Counseling Psychology

Lead Peer Support Specialist Resume Example

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