Lead Front End Supervisor Resume Example
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LEAD FRONT END SUPERVISOR
Professional Summary
I am an enthusiastic sales leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I also have over 17 years of experience in customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. I wish to commit and grow with this company and be part of its future success, where I can achieve creative sales goals and become a great asset to this company.
Work History
Comcast - Lead Front End SupervisorOlive Branch , MS10/2017 - 12/2019
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Recruited, managed and motivated 150-member retail team to give every guest positive and memorable experiences.
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by 100%.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Increased sales 98% by offering advice on purchases and promoting additional products.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Assisted customers with locating and choosing merchandise in any store department.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Boosted sales rates 98% by checking for and locating requested items in inventory system.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Researched issues to obtain appropriate answers to customer inquiries.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution with leadership skills.
- Answered questions about store policies and concerns to support positive customer experiences.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Submitted reports to senior management to aid in business decision-making and planning.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
M.B. Home Designs - Business OwnerCity , STATE02/1999 - 07/2017
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Monitored processes and procedures, making sure that all met compliance regulations.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Learned and remained updated on statutory requirements and regulations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Achieved sales goals and increased revenue and profits for home remodeling store through effective strategy development and organizational leadership.
- Monitored developments in fields of industrial technology, business, finance and economic theory.
- Employed prompt decision-making and in-depth research to resolve issues efficiently and effectively.
- Consulted with customers to assess needs and propose optimal design solutions.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Maintained motivated and well-paid sales team by calculating commission payments on time.
- Provided outstanding coaching to team of 12 employees, which boosted efficiency throughout company.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Maintained up-to-date administrative records to monitor daily operational conditions.
Fantasy Tile - Lead Sales ConsultantCity , STATE07/1993 - 11/1998
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Helped customers in determining design and layout of sold and spec ads.
- Contacted clients in person and on telephone to obtain feedback about services purchased.
- Organized company files and created support system to decrease workload and increase productivity of account managers.
- Made outbound calls to existing customers to assure great finished design packages.
Skills
- Leadership communications
- Collaborative Leadership
- Vendor invoice processing
- Converting leads
- Design leadership
- Consultations and recommendations
- Personable and friendly communications
- Team leadership
- Team-oriented and dependable
- Working independently
- Coordinating with supervisors
- Friendly and professional communications
- Motivational leadership style
- Outdoor leadership skills
- Leading employees
- Vendor sourcing
- Quality improvement leadership
- Forecasting trends
- Vendor relationships
- Strong leadership skills
- Dependable and reliable
- Friendly personality
- Supervisory expertise
- Perfect attendance record
- Sales team leadership
- Loyal leadership approach
Education
07/1989Bell High School CityHigh School Diploma
- Majored in business management.
- Minored in literature.
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Resume Strength
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- Length
- Measurable results
- Strong summary
Resume Overview
School Attended
- Bell High School
Job Titles Held:
- Lead Front End Supervisor
- Business Owner
- Lead Sales Consultant
Degrees
- High School Diploma
