lead dental assistant resume example with 14+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dependable and organized team player with the ability to communicate effectively and efficiently with over 13 years of working in a professional setting. Skilled at building relationships with employees across all levels of an organization. Comfortable in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.
Skills
Dentrix proficiency
HIPPA certificate
Four-handed procedures
Medical records management
Patient schedule management
Conflict management
Appointment confirmation
Administrative skills
Data entry
Fluent in Spanish
Inventory tracking
Computer skills
Experience
02/2015 to CurrentLead Dental AssistantHero Practice Services | Essex, MD,
Built loyal patient following and retained return patients by providing empathetic and caring service.
Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
Scheduled and confirmed appointments.
Provided exceptional customer service through effective telephone communication and follow-ups.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Processed payments and updated accounts to reflect balance changes.
Stayed current on HIPAA regulations, benefits claims processing, medical terminology, and other procedures.
Inputted data into the system, maintaining accuracy of provider coding information and reported services.
Administered standard contract benefits to process pending claims for dental benefits.
Entered patient insurance, demographic and health information into software and confirmed records.
Released information to persons or agencies according to regulations.
Safeguarded medical records to maintain patient confidentiality.
Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
Recommended measures to help protect workers from potentially hazardous work methods, processes or materials.
Prioritized and organized tasks to efficiently accomplish service goals.
01/2015 to 07/2015Front Desk ReceptionistPlymouth Harbor On Sarasota Bay | Sarasota, FL,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Responded to inquiries and room requests made online, by phone or email.
Signed for packages, recorded deliveries and distributed to personnel.
Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
Input customer data into reservation software and made immediate updates to reflect room changes.
Created and optimized employee schedules for shift coverage.
Scheduled meetings and meeting rooms for internal personnel, partners and clients.
Answered and directed incoming calls using multi-line telephone system.
Answered office phone and emails to schedule appointments, forward information and complete tasks
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Managed customer complaints and rectified issues to complete satisfaction.
Oversaw office inventory by restocking supplies and submitting purchase orders.
05/2008 to 07/2015Lead Dental AssistantHero Practice Services | Pueblo, CO,
Educated patients on treatment procedures and post-procedure home care.
Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
Built loyal patient following and retained return patients by providing empathetic and caring service.
Scheduled cleanings and dental appointments for patients using appointment software.(Dentrix Software)
Gathered medical information, dental health history and vitals from patients.
Ensured a safe and healthful work environment under strict OSHA guidelines
Assisted with all 4 handed dentistry procedures Endodontic, surgical and cosmetic
02/2003 to 04/2004CashierDairy Queen | Searcy, AR,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Processed sales transactions to prevent long customer wait times.
Met high productivity standards in processing payments for customers.
Education and Training
Expected in 06/2002 to to GED | Centro De Cardinal, Boston, MA, GPA:
Expected in 04/2008 to to Dental Assistant License | Dental AssistingEverest Institute - Brighton, Brighton, MAGPA:
Expected in 07/2008 to to Radiology | Radiology CertificationBoston University, Boston, MAGPA:
Expected in 01/2022 to to Data Entry Certificate | Data EntryUdemy, Boston, MAGPA:
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