lead csr resume example with 13 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Education and Training
Expected in 06/2025 Bachelor of Arts | Christian Ministry Studies/Non-Profit Admin Emph Lindenwood University, Saint Charles, MO GPA:
Expected in Bachelor of Arts | Business Administration And Management University of Missouri - St Louis, St Louis, MO GPA:
Professional Profile

Passionate Associate Minister successful in providing Christian education and leadership to numerous members within the church and community. Successful in creating inspiring environments and encouraging individuals to grow and strengthen personal faith. Prepared to take next step as Pastor within Greater Mt. Vernon M.B. Church.

Leadership Attributes
  • MS Office Applications
  • Team Member Training
  • Complaint Resolution
  • Problem-Solving
  • Willingness to Lead
  • Attention to Detail
  • Verbal and Written Communication
  • De-escalation Techniques
  • Multitasking and Prioritization
  • Creative Problem Solving
  • Inspirational Leadership
  • Leadership Development
  • Crisis Management
  • Christian Education
  • Training & Development
  • Critical Thinking
  • Planning & Organizing
2016 to 2018 Lead CSR Circle K Stores, Inc. | Prosperity, SC,
  • Trained new employees on company customer service policies and service level standards.
  • Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
  • Processed customer account changes with proprietary software.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
2011 to 2015 Store Manager/Team Lead Raytheon Technologies Corp | Chula Vista, CA,
  • Team leader over 6 additional stores in my district
  • Managed, trained, developed and set an environment of positive sales success
  • Daily inventory of all store product to manage cost and affordability
  • Built a positive rapport of trust with customers, local businesses and surrounding communities
  • Personally interviewed candidates for hire for all the stores I led in the district
  • Controlled the incoming and outgoing of daily product
  • Scheduled all workforce management duties
  • Hands on with all technical and physical breakdown that came about in the store
  • Mentored and trained 8 sales associates to become store managers
2006 to 2008 Customer Service Representative United Healthcare, UHG | City, STATE,
  • Worked directly with physicians and patient claims for American Airlines
  • Processed claims and specialized in resolving irate calls
  • Continually monitored claims to insure timely and proper resolutions
2000 to 2005 CSR/Team Lead/Manager in Training AT&T | City, STATE,
  • Received In-Bound and Out-Bound calls for home phone sales and service
  • Managed a team of 30 at risk employees to prevent job termination
  • Trained calling center in customer sales etiquette
  • Trained calling center in voip and home internet services
  • My duty to listen to employee calls and coach each individual to better their performance
  • My duty to achieve top sales in call center and uphold the highest quality of customer service
  • Handled customer complaints and irate call backs

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Resume Overview

School Attended

  • Lindenwood University
  • University of Missouri - St Louis

Job Titles Held:

  • Lead CSR
  • Store Manager/Team Lead
  • Customer Service Representative
  • CSR/Team Lead/Manager in Training


  • Bachelor of Arts
  • Bachelor of Arts

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