lead csr resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Accomplishes Administrative Support professional practiced at addressing all facets of business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Offering diplomatic and professional communication, strong time management and multitasking expertise.

  • Critical thinker
  • Admin efficient
  • Audit coordination
  • Excellent communication skills
  • Filing and data archiving
  • Vendor Invoice processing
  • Multi-line phone proficiency
  • Team Builder
  • Time Management
Work History
01/2020 to Current Lead CSR Circle K Stores, Inc. | Castle Rock, CO,
  • Greet all customers in a timely, friendly and professional manner utilizing the 5-10 foot rule; if a team member is within 10 feet of a customer, eye contact must be made, if they are within 5 feet, a greeting is necessary
  • Answer all phone calls consistently within 3 rings, communicate all phone messages immediately to the correct recipient
  • Monitor work volume scheduled for the center and recommend load level requests when necessary; support market segmentation by assigning cars to appropriate location for quality repair
  • Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes
  • Coordinate Rental Car /Tow companies to provide one-stop service to all customers
  • Repair Orders: All files are opened with BAR (CA) and DRP compliance, including obtaining proper authorizations
  • Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate
  • May assist in customer communication throughout the repair process
  • Monitor DRP assignments, estimate/repair appointments and capture rates of assignments
  • Follow up on all DRP assignments present and past in order to maintain sales for the center
  • Maintain DRP logbooks and Enterprise ARMS by 9am daily
  • Secure proper payments; DRP DTPS completed as required
  • Filing daily: customer records, RO jackets in alphabetical order, parts invoices, etc.
  • Assist OM/OA with reconciling invoices to payables report daily and monthly (as applicable)
  • Ensure all customer comfort items are fresh and available for customers at all times (coffee, water, popcorn, magazines, etc.) as well as maintaining the customer waiting area
  • Comply with Caliber daily receipts guidelines and procedures
  • Comply with all Caliber safety rules, guidelines and standards
  • Perform other duties as required to successfully meet the needs of the business
09/2017 to 01/2020 Switchboard Operator / Admin Assistant Hersha Hospitality Management, Lp | Fort Worth, TX,
  • Maintained a clean reception area, including lounge and associated areas
  • Greeted customers entering the dealership to ascertain what each customer wanted or needed
  • Directed guests and routed deliveries and courier services
  • Operate 100 Multi Line Switchboard promptly
  • Served as corporate liaison between the finance, IT and marketing departments
  • Verify/Issue Tags & Title to customers. (DC/MD/VA/Out Of State)
  • Process Accounts Payable/Receivable invoices under a range of numerous vendors
  • Generated accounts payable reports for management review to aid in financial and business decision making
  • Reconciled vendor statements and handled payment complaints or discrepancies
  • Obtained signatures for financial documents and internal and external invoices
  • Brief management the company with scheduled events and coordinate with potential Sponsors
  • Screened applicant resumes and coordinated both phone and in-person interviews
03/2015 to 12/2019 Lead Host Ted's Bulletin | City, STATE,
  • Greeted customers over the phone and in person to expedite their seating or take-out order
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Informed servers of newly seated parties for speedy service
  • Centralized all customer reservations, including those in the OpenTable system, to streamline customer experience
  • Selected and assigned instructors to conduct specific training
  • Assigned patrons to tables suitable for their needs and according to rotation
  • Assisted in maintaining preparation and service areas in a sanitary condition Educated customers about the company's mission and values
  • Collaborated with team members to effectively provide customer service while efficiently turning over the restaurant
04/2016 to 09/2017 Lead Receptionist & Service Cashier MINI Of Alexandria / Passport Auto Group | City, STATE,
  • Greeted customers entering the dealership to ascertain what each customer wanted or needed
  • Completed transactions using Point of Sale systems and Cash handling
  • Issued Service Loaners while performing walk-arounds with Clients
  • Worked with Enterprise to adhere Clients were given appropriate vehicles if Service Loaners ran out
  • Keeping packets of Customer info organized promptly for each visit
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Directed calls to appropriate individuals and departments
  • Communicated effectively with customers on future problems and repairs that might need to be addressed
  • Reviewed work orders and discussed them with supervisors
  • Maintained vehicle records by recording and filing all service and repairs
  • Composed effective accounting reports summarizing accounts payable data
  • Created daily and weekly cash reports for accounting management
  • Reconciled vendor statements and handled payment complaints or discrepancies
Expected in 04/2013 High School Diploma | T.C. Williams High School, Alexandria, VA, GPA:

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Resume Overview

School Attended

  • T.C. Williams High School

Job Titles Held:

  • Lead CSR
  • Switchboard Operator / Admin Assistant
  • Lead Host
  • Lead Receptionist & Service Cashier


  • High School Diploma

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