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Lead Bank Teller Resume Example

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LEAD BANK TELLER
Summary

Financial services professional proficient in checking, savings and investment fund accounts and transactions. Assist customers set up new services, move funds and meet any banking need. Excellent verbal and written communication skills combined with open and upbeat nature.

Skills
  • Strong sense of banking ethics
  • Debt and credit management
  • Exceptional customer service
  • Bilingual in Spanish
  • Risk management evaluation background
  • Excellent communication skills
  • Administrative support
  • Team building
  • Money handling
  • Excellent multi-tasker
  • Time management
  • Flexible schedule
  • Employee scheduling
  • Analytical
  • Approachable
  • Perfect attendance record
  • Reliable and dependable
  • Organized
  • Dedicated team player
  • Cheerful and energetic
  • Detail-oriented
Education and Training
City, State
High School DiplomaCentral High School
City, State
Some College (No Degree) in Business Entrepreneur Housatonic Community College
City, State
Some College (No Degree) in Business ManagementNorwalk Community College
Experience
04/2016 - 03/2019Company NameCity, State
Lead Bank Teller
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 44%.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Counted as much as $20,000 in daily funds with manual and machine-assisted methods.
  • Assisted with administrative tasks, including filing, answering phones and creating schedules, ordering cash, and monthly audits.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Created and implemented new organization and filing system for internal documents.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
09/2014 - 04/2016Company NameCity, State
Teller
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Verified amounts and integrity of every check or funds transfer.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
  • Processed cash withdrawals.
  • Directed specific questions to appropriate branch personnel.
  • Processed treasury, tax and loan payments.
  • Examined checks for identification and endorsement.
  • Managed opening and closing times for the main branch.
  • Delivered prompt, accurate and excellent customer service.
  • Balanced daily cash deposits and bank vault inventory with zero error rate.
  • Maintained confidentiality of bank records and client information.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Received regional branch recognition award for outstanding customer service.
  • Assembled in-store marketing displays.
10/2014 - 11/2015Company NameCity, State
Sales Associate
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Prepared cash deposits up to $500.00 with zero discrepancies.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Processed orders through system and coordinated product deliveries.
  • Recommended merchandise to customers based on needs and preferences.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Stayed up to date on store promotions, payment policies and security practices.
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Resume Overview

School Attended

  • Central High School
  • Housatonic Community College
  • Norwalk Community College

Job Titles Held:

  • Lead Bank Teller
  • Teller
  • Sales Associate

Degrees

  • High School Diploma
    Some College (No Degree) in Business Entrepreneur
    Some College (No Degree) in Business Management

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