Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Attentive Teller with 4 1/2 years of experience in assisting customers to meet financial needs and referring customers to partners. Personable communicator talented in building rapport with customers by offering to assist in answering questions and providing details of product and service offerings. Driven to maintain confidentiality of bank records and client information. Also, enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Risk management evaluation background
Cash dispenser operation
Excellent communication skills
Strong sense of banking ethics
Safe and vault operation
Exceptional customer service
MS Office proficient
Communications
Relationship development
Customer service
MS Office
Organization
Team management
Experience
to
Lead Bank TellerInterbank – Enid, OK,
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Conducted special service and account transactions for customers, including ordering checks and completing cashier's checks and money orders.
Warmly welcomed customers and offered pleasant service during entire transaction.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
Assisted with administrative tasks, including filing, answering phones and ordering bank supplies and cash.
Managed customer referrals to help bankers further a financial relationship with customers.
Balanced daily cash deposits and vault inventory with zero error rate.
Reduced potentially risky accounts by double checking transactions.
Maintained optimal financial controls by securing funds and making accurate transactions.
Counted as much as $216,000.00 in daily funds with manual and machine-assisted methods.
to
Teller Getgo – Dublin, OH,
Verified amounts and integrity of every check or funds transfer.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Managed customer referrals to bankers to further a financial relationship.
Created and implemented organization and filing system for bank documents and forms.
Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
Maintained optimal financial controls by securing funds and making accurate transactions.
Liaised between bank branches regarding best practices and operations.
Met or exceeded personal and professional goals.
Counted as much as $216,000.00 in daily funds with manual and machine-assisted methods.
Balanced daily cash deposits and vault inventory with zero error rate.
Adhered to financial services security and audit procedures.
Trained employees on cash drawer operation.
Supplied tellers with coin and currency as needed.
Delivered prompt, accurate and excellent customer service.
Reported daily averages and shortages to operations department.
Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
Balanced daily cash deposits and bank vault inventory with zero error rate.
Adhered to regulatory and company security and audit procedures.
Examined checks for identification and endorsement.
Processed treasury, tax and loan payments.
Managed opening and closing times for the main branch.
Recommended additional products, services and benefits for customers.
Processed cash withdrawals.
to
Cashier, Customer Lead and Back up Scan Analyst Food Lion – City, STATE,
Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
Resolved customer problems by investigating issues, answering questions and building rapport.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Built and maintained effective working relationships with peers and upper management.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Improved customer satisfaction by finding creative solutions to problems.
Handled all delegated tasks, including making sure prices were correct through out the whole store.
Earned reputation for good attendance and hard work.
Provided excellent service and attention to customers when face-to-face.
to
CashierHardees – City, STATE,
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Informed customers of final bill tab and processed form of payment.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Restocked workstation with supplies and ensured out of stock items were communicated to management.
Completed opening, closing and shift change tasks to promote store efficiency.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Accurately made change for cash transactions.
Organized food items on serving trays and in carry-out packages in preparation for delivery of completed orders to customers.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Kept work areas, utensils and pans cleaned and sanitized.
Washed, peeled, cut and measured recipe ingredients.
Education and Training
Expected in to to
: Business Administration Beaufort County Community College - Washington, NC GPA:
Expected in 06/2003 to to
High School Diploma: Southside High School - Chocowinity, NC GPA:
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