Lead Automotive Technician resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Expert Automotive Technician with over 30 years in maintaining and repairing automotive systems. Confer with customers and fellow technicians to evaluate problems and determine optimal strategies to restore performance. Dependable and efficient in managing every order to complete customer satisfaction.
Restore vehicles to full functionality with skilled assessment, repair and installation techniques. Expert with domestic and foreign vehicles. Good inspection, estimation and relationship-building abilities gained during 20 years of related experience.
Skills
Power tools
Diagnostics and troubleshooting
Parts replacement
Maintenance and repairs
Electronics systems
Vehicle inspections
Business Operations
Equipment Operation
Inventory management
MS Office
Safety inspections
Supervision
Customer Service
Experience
Lead Automotive Technician, 01/1997 to 02/2000 Monro Muffler Brake & Service – Monroeville, PA,
Evaluated vehicle schematics to assess required parts and order accordingly.
Optimized functionality of automotive equipment and systems with skilled tuning of settings.
Calibrated repaired systems to meet performance specifications outlined by manufacturers.
Adjusted, repaired or replaced defective automotive parts.
Inspected vehicles to assess damage and strategize repair plans.
Used diagnostics and troubleshooting tools to identify failures and equipment issues.
Examined all critical vehicle systems and parts to determine appropriate repairs and costs.
Earned reputation for good attendance and hard work.
Tested electronic components and computer controls with specialized devices.
Wrote up detailed repair orders outlining all actions and estimated costs.
Rebuilt components and systems to correct faults and achieve desired performance levels.
Recognized by management for providing exceptional customer service..
Lead Automotive Service Technician, 02/2000 to 02/2005 Lineage Logistics – Warrenville, IL,
Rebuilt components and systems to correct faults and achieve desired performance levels.
Tested electronic components and computer controls with specialized devices.
Optimized functionality of automotive equipment and systems with skilled tuning of settings.
Calibrated repaired systems to meet performance specifications outlined by manufacturers.
Inspected vehicles to assess damage and strategize repair plans.
Wrote up detailed repair orders outlining all actions and estimated costs.
Adjusted, repaired or replaced defective automotive parts.
Tested vehicles to assess individual components and systems.
Evaluated vehicle schematics to assess required parts and order accordingly.
Used diagnostics and troubleshooting tools to identify failures and equipment issues.
Examined all critical vehicle systems and parts to determine appropriate repairs and costs.
Recognized by management for providing exceptional customer service.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Improved customer satisfaction by finding creative solutions to problems.
Utilized AllData software to compile data gathered from various sources.
Owner/Operator, 01/2006 to 12/2019 Pro-Mart Auto Repair & Towing – City, STATE,
Created and implemented marketing and advertising strategies for strategic growth and to support company's revenue goals.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Maintained functional and neat building areas to meet all business needs and deliver professional appeal to customers.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Assessed, optimized and elevated operations to target current and expected demands.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Stayed abreast of all federal regulations to ensure compliance of organization's processes.
Actively promoted store offerings through newspaper advertisements, catalogs, and brochures to attract new customers.
Assessed all aspects of business operations to implement realistic annual budget.
Kept up-to-date on all regulatory changes affecting business operations.
Managed financial functions such as operations budgeting, accounts payable and accounts receivable, and payroll.
Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Maintained up-to-date knowledge of all statutory requirements and regulations.
Resolved issues quickly through meticulous research and quick decision making.
Responded to roadside assistance requests to provide tows and other types of support.
Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition
Picked up clients or vehicles and drove property to specified receiving agency or location.
Maintained safe driving habits to protect property and general public on roadways.
Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Conducted vehicle inspections prior to and after every trip and performed minor repairs, including all fluids and brake system to keep truck functional.
Education and Training
High School Diploma: , Expected in 06/1979 Norman Manley High School - Kingston, Jamaica , GPA:
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