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Skilled lawn care well-versed in carefully operating heavy equipment and safely overseeing chemical use. Service-oriented and competent in promoting positive and professional image each day. Experienced lawn care with over 10 years of experience in lawn care and yard work. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented worker consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Hardworking Customer Service Representative with 6 years of experience working with customer service. Trained in project and time management with extensive knowledge of customer service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
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- Inspected vehicles and equipment every time after use and performed minor repair work to maintain optimal functionality and longevity.
- Combined chemicals and mixed fertilizers, carefully observing all manufacturer instructions, to create proper mixtures and maintain safety.
- Treated areas with pesticides to alleviate bugs and other pests and destroy weeds.
- Maintained excellent attendance record, consistently arriving to work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Reduced opportunities for theft and trespassers by securing all entrances and exits.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Removed damaged portions of walls, walkways, partitions and other similar structures in preparation for repairs.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Performed minor wall repair to maintain walls, including installing drywall and repairing and applying wallpaper.
- Kept grounds presentable by performing tasks such as buffing floors, sweeping sidewalks and picking up trash.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Tossed all outdoor debris, including yard clippings into receptacles to properly maintain grounds.
- Safely and effectively handled wide range of cleaning products and solutions.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
- Properly handled, transported and disposed of recycled materials.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Followed instructions, both orally and written from other employees regarding daily job tasks and duties.
- Supervised upkeep of entire facility and contacted supervisors with service repair needs.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Answered questions about store policies and concerns to support positive customer experiences.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Monitored security and handled incidents calmly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
- Promoted to Assistant Manager after only 3 months with company.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Provided current employees options for additional training opportunities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Acted as point of contact for vendor collaboration for contracted services.
- Used pivot tables to create detailed accounting reports to explain cost expenses.
- Conducted store inventories once per quarter.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Managed scheduling for store shifts to accomplish proper staffing at all times.
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Chelsea High School - ,
Labette Community College - ,
Tulsa Community College - ,
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Resume Overview
School Attended
- Chelsea High School
- Labette Community College
- Tulsa Community College
Job Titles Held:
- Lawn Care Specialist
- Maintenance Worker
- Assistant Store Manager
Degrees
- High School Diploma
- Recording Art Technology
- No Degree
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