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Lacoste Specialist Resume Example

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LACOSTE SPECIALIST
Career Overview
Exceptional customer care professional who addresses inquiries and resolves problems as they arise.
Core Strengths
  • Customer focused
  • Inventory control
  • Creative problem solver
  • Quick learner
  • Strong client relations
  • Training development aptitude
  • Cash flow management
  • Strategic sales knowledge
  • Floor set design expertise
  • Organized
  • Deadline-oriented
  • Conflict resolution
  • Project Management
  • Employee Scheduling
  • Effective leader
  • Client account management
Accomplishments
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
  • Consistently generated additional revenue through skilled sales techniques.
Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
October 2013
to
February 2014
MacysTowson, MDLacoste Specialist
Excelled in exceeding daily credit card application goals.
Excelled in exceeding daily credit card application goals.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning.
Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 25%.
August 2012
to
December 2012
Public StorageTimonium, MDProperty Management
Addressed [50] website inquiries per day, converting [42] into renewal customers.
Organized weekly sales reports for the sales department to track product success.
Achieved high sales percentage with consultative, value-focused customer service approach. 
Worked as a team member performing cashier duties, product assistance and cleaning.
Managed quality communication, customer support and product representation for each client.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
October 2011
to
January 2012
JC PennyWhite Marsh, MDSales Associate
Guaranteed positive customer experiences and resolved all customer complaints.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Managed cash stock and inventory balances accurately.
Assisted customers in finding out-of-stock items.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Regularly sought opportunities to up sell and add on additional merchandise.
Communicated all merchandise needs or issues to appropriate supervisors. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
February 2004
to
March 2010
FlextronicsWhite Marsh, MDTeam Leader
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Adhered to all confidentiality requirements at all times.
Met all customer call guidelines including service levels, handle time and productivity.
Solved unresolved customer issues.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Strong leader of customer support staff.
Trained staff on operating procedures and company services.
Identified individual development needs with appropriate training.
Maintained up-to-date knowledge of product and service changes.
Set up and explained new membership contracts.
Recommended alternative items if product was out of stock.
​
March 2003
to
February 2004
MacysKing Of Prussia, MDArea Manager
Replenished supplies, bags, and other materials at each cash wrap.
Asked open-ended questions to assess customer needs.
Learned, referenced and applied product knowledge information.
Provided ongoing guest service, including giving fashion advice if asked.
Conducted weekly walks with the manager to discuss interior visual displays, including store window presentation.
Directed calls to appropriate individuals and departments.
Cross-trained and backed up other customer service managers.
Managed work flow to exceed quality service goals.
Educational Background
1995
Pennsbury High SchoolFairless Hills, PA, USAHigh School Diploma: AccountingCoursework in Business Administration, Finance and Marketing
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Resume Overview

Companies Worked For:

  • Macys
  • Public Storage
  • JC Penny
  • Flextronics

School Attended

  • Pennsbury High School

Job Titles Held:

  • Lacoste Specialist
  • Property Management
  • Sales Associate
  • Team Leader
  • Area Manager

Degrees

  • High School Diploma : Accounting

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