Investigated and resolved customer inquiries and complaints in an empathetic manner.
Adhered to all confidentiality requirements at all times.
Met all customer call guidelines including service levels, handle time and productivity.
Solved unresolved customer issues.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Strong leader of customer support staff.
Trained staff on operating procedures and company services.
Identified individual development needs with appropriate training.
Maintained up-to-date knowledge of product and service changes.
Set up and explained new membership contracts.
Recommended alternative items if product was out of stock.