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laborer lawn care resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Skills
  • Credit Card Payment Processing
  • Data Entry
  • CRM Software
  • Customer Retention Strategies
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Transaction Processing
  • Customer Data Confidentiality
  • Verbal and Written Communication
  • Needs Assessment
  • Call Documentation
Experience
03/2022 to Current Laborer (Lawn Care) Rocky Mountain Atv, Inc. | Bel Air, KY,
  • Cut and trimmed lawns using power mowers and edgers.
  • Loaded and unloaded equipment from trailers and trucks.
  • Pulled weeds and sprayed lawn with weed killer and other chemicals.
  • Mowed and edged grass to trim lawn and removed cut grass using gas-powered leaf blower.
  • Maintained equipment and notified supervisors of needed repairs.
  • Trimmed hedges and pruned plants.
  • Pruned trees and bushes to improve visibility and shape.
  • Pruned and trimmed trees and shrubs with shears and pruning saws.
05/2016 to 03/2022 Call Center Customer Service Representative Hoosier Village | Indianapolis, IN,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Built sustainable relationships and engaged customers by going extra mile.
  • Used available resources to provide efficient and accurate solutions for customer service requests.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Consulted with customers regarding needs and addressed concerns.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Managed high-volume of inbound and outbound customer calls.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Audited customer account information to identify issues and develop solutions.
03/2012 to 05/2016 Transportation Driver Brightview Landscapes, Llc | Irwindale, CA,
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Transported riders to designated stops according to pre-determined schedules.
  • Maintained strict compliance with safety rules for passenger and driver protection.
  • Complied with traffic regulations to safely operate vehicles.
  • Completed accident reports and delivered to supervisor.
  • Operated vehicles with specialized equipment to transport and secure passengers with special needs.
  • Followed safety regulations and state laws governing vehicle operation.
04/1990 to 05/2007 Union Laborer Various | City, STATE,
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Assisted distribution of tools, materials and equipment to skilled workers.
  • Signaled construction equipment operators to facilitate alignment, movement and adjustment of machinery.
  • Leveraged rigging equipment to move materials or structures on job site.
  • Filled trenches and holes using shovels and compactors to job site specifications.
  • Used hand tools to spread gravel, asphalt and other materials over surfaces.
  • Controlled traffic to protect work site integrity, crew safety and general public welfare.
  • Installed sewer, water or storm drain pipes using pipe-laying machinery or laser guidance equipment.
  • Tended pumps, compressors or generators to provide power or heat or move materials.
  • Cleaned or prepared construction sites to eliminate hazards.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Learned and mastered skilled trade specialties under guidance of expert mentors.
Education and Training
Expected in 05/1986 to to High School Diploma | Richmond R16, Richmond, MO, GPA:

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Resume Overview

School Attended

  • Richmond R16

Job Titles Held:

  • Laborer (Lawn Care)
  • Call Center Customer Service Representative
  • Transportation Driver
  • Union Laborer

Degrees

  • High School Diploma

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