(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Capable performer experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Resourceful IT Technician offering [Number] years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals, and recording technical issues. Familiar with Windows, Linux, and Mac OS environments. Trusted Computer Technician skilled at safeguarding business continuity by maintaining maximum performance and reliability of owned assets. Provides consistent repair and replacement services. Proponent of impactful preventive maintenance and responsive corrective measures.

  • Application Installations
  • Microsoft Certification
  • Technical Troubleshooting
  • Customer Service Support
Education and Training
Electronic Computer Processing College Chattanooga, TN, Expected in Associate of Applied Science : Information Technology - GPA :
New Horizons Training Center Chattanooga, TN, Expected in : Microsoft Certification - GPA :
New Horizons Training Center Chattanooga, TN, Expected in : Hardware And Networking - GPA :
Eplus Technology - IT Technician
Fulton, MD, 08/2010 - 11/2011
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
  • Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks.
Cellular Sales - IT Field Support Technician
Galveston, TX, 08/2010 - 11/2011
  • Installed new systems and components according to service orders and manufacturer instructions.
  • Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Broadridge - Technical Support Specialist
Minnesota, GA, 10/2007 - 02/2008
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
  • Documented and updated case notes for each customer and work order.
  • Maintained compliance with established and updated policies and procedures with minimal supervision.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
Hitachi - CNC Machine Operator
Charlotte, NC, 01/2000 - 01/2001
  • Kept parts within close tolerances of design standards to maintain optimal quality.
  • Monitored and adjusted processes or equipment to improve quality and productivity.
  • Observed company's strict safety rules during each shift to avoid job-related injuries.
  • Fabricated various parts using multiple machines at once.
  • Loaded and unloaded machines to prevent expensive equipment issues.
  • Provided expert coaching and training for new team members.
  • Worked from layout and work order, created programs and set up machines to produce required parts.
  • Checked completed workpieces against specifications to assess conformance.
  • Set up and operated computer-controlled machines or robots to perform machine functions on metal or plastic workpieces.
  • Transfer commands from servers to CNC modules using computer network links.
  • Aligned, mounted and installed tools and attachments on machines, using hand tools and precision measuring instruments.
  • Completed accurate calculations of machine speed, feed ratios and cut parameters.

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School Attended

  • Electronic Computer Processing College
  • New Horizons Training Center
  • New Horizons Training Center

Job Titles Held:

  • IT Technician
  • IT Field Support Technician
  • Technical Support Specialist
  • CNC Machine Operator


  • Associate of Applied Science

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