Accomplished Owner offering 20 years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping. Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.
Skills
Marketing Tactics
Labor Relations
KPI Management
Portfolio Management
Complex Problem Solving
Judgement and Decision Making
Integrity and Transparency
Effective Communicator and Public Speaker
Relationship and Team Building
Employee Motivation and Performance
Regulatory Compliance
Financial Management
Leadership and People Development
Business Development
Strategic Planning and Execution
Organizational Development
Budget Planning
Profit and Loss Management
Change and Growth Management
Employee Development
Sales Leadership
Customer Relations
Project Estimating
Cost Reduction
Product Branding
Design Coordination
Program Creation and Implementation
Strategic Project Planning
Experience
03/2019 to Current
IT TechnicianGerard Academy – Manteno, IL,
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Acted as single point of contact for customers during technical faults and security-related events.
Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
Completed work order installations according to regulatory codes, requirements and safety guidelines.
Laid out cabling plans and ran through buildings to desired locations.
Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
Assessed project blueprints and drawings to assess project scope and required materials.
Kept detailed inventory records of parts and materials and took note of potential shortages or problems.
Maintained detailed logs of installation, repair and updating services.
Conducted diagnostic tests to assess wire, part and system malfunctions.
Provided exceptional oversight and supervision to new hires and showed each how to properly install low voltage wiring systems.
Set up and operated specialized or standard test equipment to diagnose, test or analyze performance of electronic components, assemblies or systems.
Maintained system logs or manuals to document testing or operation of equipment.
Performed timely and complete boom crane inspections before each shift.
Operated, monitored and cleaned boom crane and related areas.
Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
Removed and replaced old hardware during routine upgrades and system repairs.
Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.
Performed walk-throughs for new hires to aid in technological onboarding processes.
Worked with internal teams to deliver accurate information to customers and service accounts.
Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
06/2020 to 03/2022
Owner/OperatorLineage Logistics – Garden City, GA,
Promoted business on social media platforms to maximize brand identity and generate revenue.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Devised business and marketing plans and prepared monthly financial reports.
Set pricing structures according to market analytics and emerging trends.
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Managed sales presentations to promote product and brand benefits.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Hosted special events to boost brand awareness and increase community engagement.
Developed and implemented successful sales strategies to meet business goals.
Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
02/2013 to 03/2022
ContractorHcl Technologies Ltd. – Adams, OH,
Renovated and produced physical structures to meet timeline and budgetary constraints.
Visited job sites and reviewed renovation plans to ascertain projects.
Applied changes requested by designers, owners or inspectors to optimize work.
Adhered to budget, schedule and building codes to execute projects on time and maintain site safety.
Established work, budgets and construction timelines to manage and plan projects.
Minimized waste and negotiated supplier purchases to reduce expenses and maintain cost-effectiveness.
Logged inventory to track supply counts, organize equipment, and gather important materials.
Managed scheduling to Improve resource allocation and control expenses.
Leveraged marketing campaigns to acquire new residential customers, commercial clients and construction partners resulting in increased revenue.
Delivered high level of customer service and support by answering questions and returning phone calls quickly.
Reviewed customer requests, resolved questions and defined specifications before completing orders.
Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
Brought in substantial word-of-mouth business based on quality of work and customer service skills.
Avoided costly rework and codes issues through regular inspections of in-progress work and strong project planning abilities.
Oversaw team of 10 across multiple sites to complete 10+ projects per year.
Education and Training
Expected in 06/1999
High School Diploma: Jamaica Gateway To The Sciences - Jamaica, NY GPA:
Expected in
: Information Technology New York City College of Technology of The City University of New York - Brooklyn, NY GPA:
Languages
English:
Professional
Negotiated:
Spanish:
Professional
Negotiated:
Accomplishments
Developed relationships with 1000% of new clients and typically exceeded sales goals by 50%
Created highly effective new growth strategies that significantly impacted efficiency and improved operations.
Consistently maintained high customer satisfaction ratings.
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Resume Overview
School Attended
Jamaica Gateway To The Sciences
New York City College of Technology of The City University of New York