it technician resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Jessica, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Capable experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Skilled at working alone to investigate and fix problems.

Restore system functionality by quickly assessing and resolving diverse hardware and software problems. Good troubleshooting, diagnostic and repair skills combined with strong attention to detail and systematic approach. Proficient in windows, linux and Mac.

  • Harware upgrades
  • Debugging
  • Application installations
  • Troubleshooting and diagnostics
  • Equipment repair
  • Windows XP/Vista
  • Hardware diagnosis
  • Hardware configuration
  • Software upgrades
  • Technical troubleshooting
  • Computer maintenance
  • Hardware upgrades
  • Exceptional telephone etiquette
  • Troubleshooting proficiency
  • Risk assessments
  • Diagnostic testing
  • Transporting and delivery
  • Cost control
  • Product merchandising
  • Greeting guests
  • Organization
  • Project planning
  • Device configuration
  • Workplace safety
  • Equipment setup and maintenance
  • Consistent brand messaging
  • Patient scheduling
  • Individual and group instruction
  • Materials handling
  • Hardware and software installation
  • Stock management
  • First aid and safety
IT Technician, 07/2018 to Current
ContinentalBirmingham, AL,
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
  • Reviewed current hardware and software and recommended modifications to increase system speed.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.
  • Maintained composure and patience in face of difficult customer situations, applying deescalation techniques and positive customer support.
  • Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.
  • Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
  • Repaired hardware components on networks, including firewalls, and routers
Catering Server, 05/2018 to Current
Lunds Byerly'sRichfield, MN,
  • Loaded supplies and food into delivery vans and unloaded at events.
  • Set up and tore down all catering services in banquet halls and at customer locations.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Washed and sanitized dishes after every use to protect customers.
  • Managed and restocked drink stations.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Greeted newly seated guests quickly and efficiently.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Handyman, 07/2014 to Current
Firstservice ResidentialLa Quinta, CA,
  • Used electrical drawings to troubleshoot and repair electromechanical and various other systems.
  • Dismantled equipment to access, remove and replace defective parts to maintain operability.
  • Evaluated systems in use to uncover problems, complete maintenance and recommend solutions.
  • Calibrated devices to optimize performance and maintain longevity of equipment.
  • Operated hand and power tools to complete repairs.
  • Performed preventive maintenance and repairs on buildings and equipment using plumbing and electrical skills to keep all properties clean and safe.
  • Built reputation for excellent handyman services by taking pride in craftmanship and attention to detail.
  • Repaired leaking faucets, clogged toilets and other equipment to keep bathrooms fully functional.
  • Pulled damaged and old carpet and wood flooring to eliminate issues such as mold and remove outdated styles.
Education and Training
Associate of Science: Information Technology, Expected in 05/2020
Los Angeles Valley College - Van Nuys, CA
  • Completed continuing education in computer science
  • A+/Network+ certificate of completion Recipient
  • Minor in cyber security
A+ Certification/ Network+ Certification : Information Technology, Expected in 12/2018
North Valley Occupational Center - Aviation Center - Mission Hills, CA
  • Completed professional development in A+ and network+
  • Skills usa Member
High School Diploma: , Expected in 06/2013
John H. Francis Polytechnic - Sun Valley, CA

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Resume Overview

School Attended

  • Los Angeles Valley College
  • North Valley Occupational Center - Aviation Center
  • John H. Francis Polytechnic

Job Titles Held:

  • IT Technician
  • Catering Server
  • Handyman


  • Associate of Science
  • A+ Certification/ Network+ Certification
  • High School Diploma

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