- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
I am a hardworking and determined individual who is able to balance work, an undergraduate education, athletics/extracurricular activities, and a social life. I am an enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team for my future career as a software engineer. I am an ambitious student pursuing a software engineering degree, who is eager to contribute my developed knowledge in an IT and Developer role. I am an adaptable and driven person with a strong work ethic and I have the ability to thrive in team-based or individually motivated settings.
|
|
Cooper Electrical Construction – Morrisville, NC,
- Configured new employee work stations, including all hardware, software and peripheral devices.
- Observed system functioning and entered commands to test different areas of operations.
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
- Removed malware and viruses from laptops and desktop systems using specialized software.
- Reviewed current hardware and software and recommended modifications to increase system speed.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Proficient in network protocols, DHCP, DNS and SMPT.
- Supported employees with advanced troubleshooting on helpdesk tickets.
- Upgraded laptops/desktops, improving speed and performance.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Assisted in technical support process refinement to improve customer service and support.
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Educated customers on product and service offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Conducted hands-on technology training programs to assist use of newly implemented hardware and software.
- Monitored IT use to maintain compliance with established processes, policies and guidelines.
- Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs.
- Supported new infrastructure planning and deployment to meet organizational expectations.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Exfo Ingenierie Electro – Atlanta, GA,
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Upgraded laptops/desktops, improving speed and performance.
- Installed over 400 motherboards, processors and graphics cards.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Built and repaired Home and Office computers according to schedule.
- Configured new employee work stations, including all hardware, software and peripheral devices.
- Removed malware and viruses from laptops and desktop systems using specialized software.
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Reviewed current hardware and software and recommended modifications to increase system speed.
- Installed, configured, and setup PCs in all stores for optimal operation and reporting.
Belmark Inc – Phoenix, AZ,
During this time period I was strictly just summer help for a friend's family business.
DePaul University - Chicago, IL
Carl Sandburg High School - Orland Park, IL
I received the following certifications taking dual credit courses in High School
- A+ Certification
- MS Certification
- Computer Networking
Transferred out
Volleyball Libero Captain - 6 Years
Football Quarterback - 2 Years
International Festival Leader - 4 Years
IT Helper for tech office - 6 Years
Computer Maintenance Course - 2 Years
Team Leader for Computer Networking - 1 Year
Club Volleyball UIC - 2 Years
Hellenic Student Association - 2 Years
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Personalization
- Target Job
- Typos
Resume Overview
School Attended
- DePaul University
- Carl Sandburg High School
- Moraine Valley Community College
- The University of Illinois At Chicago
Job Titles Held:
- IT Technician
- Computer Technician
- Summer Help
Degrees
- Bachelor of Science
- Some College (No Degree)
- Some College (No Degree)
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
