LiveCareer-Resume

it technician resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I am a hardworking and determined individual who is able to balance work, an undergraduate education, athletics/extracurricular activities, and a social life. I am an enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team for my future career as a software engineer. I am an ambitious student pursuing a software engineering degree, who is eager to contribute my developed knowledge in an IT and Developer role. I am an adaptable and driven person with a strong work ethic and I have the ability to thrive in team-based or individually motivated settings.

Skills
  • Customer Service
  • Enthusiastic
  • Team Building
  • Working well in a team setting
  • Bonding
  • Leadership
  • Empathetic
  • Networking
  • Network Security
  • Python Language Proficiency
  • C++ Language Proficiency
  • HTML Language Proficiency
  • CSS Language Proficiency
  • Javascript Language Proficiency
  • Java Language Proficiency
  • High problem-solving skills
  • Proficient in Computer Hardware
  • Proficient in Computer Software
  • MS Office
  • Proficient in Windows OS
  • Helpdesk technical assistance
  • Service desk support
  • Planning and coordination
  • Debugging
  • Troubleshooting and diagnostics
  • Computer maintenance
  • Software upgrades
  • Hardware upgrades
  • Technical Troubleshooting
  • LAN/WAN
Experience
IT Technician, 07/2020 - Current
Cooper Electrical Construction Morrisville, NC,
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Observed system functioning and entered commands to test different areas of operations.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Reviewed current hardware and software and recommended modifications to increase system speed.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Proficient in network protocols, DHCP, DNS and SMPT.
  • Supported employees with advanced troubleshooting on helpdesk tickets.
  • Upgraded laptops/desktops, improving speed and performance.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Assisted in technical support process refinement to improve customer service and support.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Educated customers on product and service offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Conducted hands-on technology training programs to assist use of newly implemented hardware and software.
  • Monitored IT use to maintain compliance with established processes, policies and guidelines.
  • Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs.
  • Supported new infrastructure planning and deployment to meet organizational expectations.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Computer Technician, 05/2018 - 07/2020
Exfo Ingenierie Electro Atlanta, GA,
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Upgraded laptops/desktops, improving speed and performance.
  • Installed over 400 motherboards, processors and graphics cards.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Built and repaired Home and Office computers according to schedule.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Reviewed current hardware and software and recommended modifications to increase system speed.
  • Installed, configured, and setup PCs in all stores for optimal operation and reporting.
Summer Help, 05/2017 - 07/2017
Belmark Inc Phoenix, AZ,

During this time period I was strictly just summer help for a friend's family business.

Education and Training
Bachelor of Science: Computer Science, Expected in 05/2022
-
DePaul University - Chicago, IL
GPA:
Status -
: , Expected in 2018
-
Carl Sandburg High School - Orland Park, IL
GPA:
Status -
: , Expected in
-
Moraine Valley Community College - Palos Hills, IL
GPA:
Status -

I received the following certifications taking dual credit courses in High School

  • A+ Certification
  • MS Certification
  • Computer Networking
: , Expected in
-
The University of Illinois At Chicago - Chicago, IL,
GPA:
Status -

Transferred out

Activities and Honors

Volleyball Libero Captain - 6 Years

Football Quarterback - 2 Years

International Festival Leader - 4 Years

IT Helper for tech office - 6 Years

Computer Maintenance Course - 2 Years

Team Leader for Computer Networking - 1 Year

Club Volleyball UIC - 2 Years

Hellenic Student Association - 2 Years

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Resume Overview

School Attended

  • DePaul University
  • Carl Sandburg High School
  • Moraine Valley Community College
  • The University of Illinois At Chicago

Job Titles Held:

  • IT Technician
  • Computer Technician
  • Summer Help

Degrees

  • Bachelor of Science
  • Some College (No Degree)
  • Some College (No Degree)

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