Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technology issues and configuring computers, servers and peripheral devices to work within established company and security parameters. Also, well-versed in assisting users with diverse computer systems, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization with an excellent reputation for resolving problems, and improving customer satisfaction.
Skills
Network Administration
Microsoft Office
End-user Support
Technology Education
Hardware/Peripheral Maintenance & Repair
Active Directory
Administrative support
Hardware
Computer hardware, Repairs
Hardware installation, Servers
Computer networks
Basic computer skills
Systems integration
Computer literacy, Teaching
Disaster recovery
Software support
Technical support
Microsoft Office Applications
Network Administration
Network security
Networking
Help Desk Operations
Peripheral Repair
Mobile Device Deployment
Desktop Technical Support
Virus and malware prevention
Network component installations
Hardware and software installation
Security best practices
Troubleshooting and Diagnostics
Wireless Networking
AV Equipment Management
Email account set up
Web Security
Education
Bee County CollegeBeeville, TXExpected in 1992 – –Associate of Science:Business Data Processing - GPA:
Certifications
CJIS Certification Level 4
Work History
Cooper Electrical Construction - IT Technician Durham, NC, 10/2017 - Current
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Perform data backups and disaster recovery operations.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Configure, monitor, and maintain email applications or virus protection software.
Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Analyze equipment performance to determine the need for repair or replacement.
Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes.
Perform routine network startup and shutdown procedures.
Load computer tapes and disks for daily backups
Train people in computer system use.
Coordinate with vendors and with company personnel to facilitate purchases.
Maintain an inventory of parts for emergency repairs.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Oversee the daily performance of computer systems.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Set up hardware and software in optimal configurations to meet network performance requirements.
Managed system-wide operating system and software deployments, as well as related software upgrade problems.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Investigated and corrected problems with printers, copiers and other peripheral devices.
Patched software and installed new versions to eliminate security problems and protect data.
Configured hardware, devices and software to set up work stations for employees.
Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Removed malware, ransomware and other threats from laptops and desktop systems.
Coastal Bend College - Prison Program Instructor City, STATE, 01/2010 - 08/2016
Assess the skills and training needs of individual student inmates according to college standards.
Plan, Office training sessions and prepare teaching materials for group or individual setting.
Maintain accurate records on 80 student inmates’ progress as well as support inmates in working towards basic computer skills they needed to operate computers and Microsoft Office Applications.
Make sure inmates are always supervised and that all tools and materials are accounted for to avoid security risks.
Provide administrative support to both inmates and staff, assisting inmates by issuing computerized accounts using Active Directory for access into education software and classes as well as assist staff by providing software support.
Perform maintenance and upkeep on classroom computers and servers.
Tracked attendance and progress against goals for each student.
Reviewed class and student records to look for areas in need of improvement and implement plans of action.
Monitored student progress through test administration and adapted learning plans to optimize progress.
Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning.
Implemented and optimized new curriculum and day-to-day instruction to align educational strategies with industry best practices.
Created and implemented written and oral assessments.
Created guides and course materials to reiterate lecture information and help students.
Developed classroom guidelines and assignment rules to communicate expectations.
Coastal Bend College - Distance Learning Administrator City, STATE, 07/2010 - 12/2010
Served as primary liaison to faculty and administrators to plan, schedule and execute programming activities including systems integration as well as software and equipment training for Instructors and facilitators.
Foster, support, and promote excellence in teaching and learning in on-line, hybrid, and web-enhanced courses, as well as improve student outcomes through teaching/learning technologies.
Coastal Bend College - Lab Manager / Prison Program Lab Manager City, STATE, 01/1998 - 06/2010
Performed classroom demonstrations and instructed college students using various teaching skills in computer literacy, including the proper use and techniques of using Microsoft Office, Social Networking Applications, Assisting in English Essays, Computerized Accounting, HTML, Adobe Photo Shop, Gaming and Video Production.
Implemented lesson plans in a stimulating manner and facilitated all style of learners and promoted active participation.
Kept up-to-date student documentations.
Maintained a focused and well-disciplined learning environment, ensuring maximum productivity and efficiency.
Maintained computer equipment building wide approximately 90 computers, including troubleshooting and repair of hardware and peripherals.
Upgraded software regularly, installed and maintained network; experience with system software and hardware installation / removal.
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