Experienced and knowledgeable help desk technician with strong background in installation and maintenance of software and hardware for users, trained to deliver exceptional level of customer service in IT support with over 3 years of experience in customer service providing all facets of computer help desk support such as troubleshooting. Well-versed in networking skills, bringing forth the ability to effectively manage and oversee optimal network services for an organization. Proficient in setting up administrator, user and server accounts, and experienced in managing the functionality of systems; resourceful and committed to continually advancing knowledge of relevant technologies.
· Worked closely with team members to diagnosed and troubleshoot laptop/desktop computers
· Repaired and refurbished over 300 Computers with other team members within one-year.
· Answered questions, investigated and resolved issues for clients.
· Installed software/hardware into client's computers
· Provided customer care services to clients.
Reading, learning new things, Playing Soccer, Basketball, and Meeting new People.
Certified in Computer Maintenance Technology - May 2020
Associate Institute of Business Strategy (AIBS) - 2015
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