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IT Technician Resume Example

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IT TECHNICIAN
Professional Summary

Experienced and knowledgeable help desk technician with strong background in installation and maintenance of software and hardware for users, trained to deliver exceptional level of customer service in IT support with over 3 years of experience in customer service providing all facets of computer help desk support such as troubleshooting. Well-versed in networking skills, bringing forth the ability to effectively manage and oversee optimal network services for an organization. Proficient in setting up administrator, user and server accounts, and experienced in managing the functionality of systems; resourceful and committed to continually advancing knowledge of relevant technologies.

Skills
  • Exceptional customer service skills
  • Outstanding team player with leadership, management and organizational skills
  • Exceptional knowledge in computer applications, Microsoft Office, software and hardware installations and updates.
  • Attention to Detail
  • Excellent written and oral communication skills
  • Ability to troubleshoot and solve problems, and ability to meet deadlines.
  • Ability to read and analyze legal documents and technical reports.
  • Competitive research and analytical skill
  • Hospitable, resourceful and high degree of integrity
  • Ability to learn new computer applications quickly and independently
  • Ability to work with little or no supervision or direction
  • Outstanding technical knowledge.
  • Strong multi-tasking and prioritizing skills, and ability to work in new environment
  • Driving Skills.
Employment History
IT Technician, 02/2021 to Current
Company Name – City, State
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Tested, troubleshoot, repaired and recycled over 300 laptops/desktops weekly for technical assistance on wide range of issues related to Software and hardware.
  • Monitored systems in operation and input commands to troubleshoot areas such as booting and system configuration.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
Customer Service Associate, 11/2017 to 03/2020
Company Name – City, State
  • Welcomed and directed guests to various offices in Wolstein center Arena.
  • Answered questions, investigated and resolved issues for guests, assisted in building and maintaining confidence through correctly answering questions, offering suggestions and relaying information regarding policies and procedures.
  • Helped scan guests' tickets for events.
  • Assisted guests to locate their seats.
  • Ensured aisle is clear during events.
  • Ensured guests do not violate Cleveland State University rules.
  • Collaborated with other team members to ensure smooth running of events held in Wolstein center.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than [5000] guests every event day.
Media Arts Intern, 05/2019 to 08/2019
Company Name – City, State
  • Updated over 1000 contents and files on Agency's websites within 2 months.
  • Oversaw Agency's Facebook and other social media sites graphic art design and maintained messages posted to iPhone, android, and other devices and /or platforms.
  • Worked closely with communications intern to implement social media projects.
  • Assisted with events and advertising development.
  • Assisted with agency brochure production and dissemination of information out to general public.
  • Developed and maintained working relationships with managers and staffs to develop and maintain graphic content.
  • Researched, developed, and submitted proposal to transform agency's website.
Assistant IT Technician, 01/2015 to 06/2017
Company Name – City, State

· Worked closely with team members to diagnosed and troubleshoot laptop/desktop computers

· Repaired and refurbished over 300 Computers with other team members within one-year.

· Answered questions, investigated and resolved issues for clients.

· Installed software/hardware into client's computers

· Provided customer care services to clients.

  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
Education
Associate of Applied Business: Networking Software, 08/2020
Cuyahoga Community College - City

GPA 3.80

Bachelor of Science: Industrial Relations And Personnel Management (HR), 12/2015
Lagos State University - City
Hobbies

Reading, learning new things, Playing Soccer, Basketball, and Meeting new People.

CERTIFICATIONS

Certified in Computer Maintenance Technology - May 2020

Associate Institute of Business Strategy (AIBS) - 2015

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Resume Overview

School Attended

  • Cuyahoga Community College
  • Lagos State University

Job Titles Held:

  • IT Technician
  • Customer Service Associate
  • Media Arts Intern
  • Assistant IT Technician

Degrees

  • Associate of Applied Business : Networking Software , 08/2020
    Bachelor of Science : Industrial Relations And Personnel Management (HR) , 12/2015

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