Seeking a position as a lead to effectively use my skills and vast experience to grow with the company.
Skills
Microsoft Word, Excel, Windows XP.
Efficient at typing and fast learner on computer software.
Attention to Detail
Conflict Management
Excellent customer service
Inventory Management
Multitasking
Processes
Fast learner
Time management
Behavioral observations
Customer service and assistance
Skilled in conflict resolution
Observant
Work History
IT Technician, 07/2017 to 06/2019 Churchill Downs Incorporated – Albuquerque, NM,
Inventory Management.
Backups on laptops.
Prepared laptops and cell phones for High Risk Travel.
IOS Systems Opening and closing of tickets Desk setup and laptop rollouts for new hires.
Coordinated Departure Collections.
Handled & managed Internal transfers from site to site
Knowledge in Altiris, Cell Service, Service Desk
Imaging of computers, Installation of Windows , Cellphone collection, Ghosting of laptops
Management of queues on Onsite Services.
Helped streamline repair processes and update procedures for support action consistency.
Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Removed malware, ransomware and other threats from laptops and desktop systems.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Removed and replaced malfunctioning components to correct hardware problems.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Engaged end users and answered questions via email, phone, website live chat and in forums.
Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
Clerk, 10/2015 to 05/2017 Department Of The Treasury – Davenport, IA,
Process mail sort and deliver Dispatch 1st class mail and International shipments Sorting of packages.
Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Minimized delivery delays by verifying merchandise, labels and documents for customer order prior to shipment.
Maintained accurate and current alphanumeric filing system for optimal recordkeeping efficiency.
Verified all load information.
Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
Sorted mail for delivery.
Transportation Security Officer, 12/2013 to 05/2015 Securitas Security Services Usa, Inc. – Eagan, MN,
Protected the traveling public by screening passengers, baggage and cargo.
Worked quickly and proactively, adjust stations and staffing levels to ensure screening processes are completed swiftly.
Polite and friendly with the ongoing commitment to continuous improvement of services.
Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
Deftly manage and resolve conflicts in a constructive manner.
Multitasking: Managed a high volume of work by balancing competing deadlines and priorities effectively amongst a variety of diverse tasks.
Equipment Proficiency: Operate security equipment such as passenger and baggage X-ray technology, explosive trace detection, passenger screening wands, magnetometer /walk through metal detector, two-way radios.
Screening Procedures: Possess in-depth knowledge of current standardized operating procedures (SOPs).
Participated in information briefings concerning security sensitive information.
Identified potential airport, rail and mass transit security concerns and completed more indepth checks as part of investigation.
Used explosive detection machines and chemical swab systems to identify potential hazards.
Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
Teller, 08/2013 to 09/2014 Mackinac Financial Corporation – Traverse City, MI,
Efficiently processed several banking transactions accurately and in a timely fashion.
Met all sale goals and maintained accurate knowledge of bank products
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Created member account profiles on organization's online banking program.
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Promoted products or services to each customer to consistently achieve sales targets.
Maintained teller drawer to perform bank transactions.
Sold cashier's checks, traveler's checks and money orders.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Maintained friendly and professional customer interactions.
Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
Education
High school: , Expected in Old Bridge High School - Matawan, NJ GPA:
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