Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Seeking a position as a lead to effectively use my skills and vast experience to grow with the company.

  • Microsoft Word, Excel, Windows XP.
  • Efficient at typing and fast learner on computer software.
  • Attention to Detail
  • Conflict Management
  • Excellent customer service
  • Inventory Management
  • Multitasking
  • Processes
  • Fast learner
  • Time management
  • Behavioral observations
  • Customer service and assistance
  • Skilled in conflict resolution
  • Observant
Work History
IT Technician, 07/2017 to 06/2019
Churchill Downs IncorporatedAlbuquerque, NM,
  • Inventory Management.
  • Backups on laptops.
  • Prepared laptops and cell phones for High Risk Travel.
  • IOS Systems Opening and closing of tickets Desk setup and laptop rollouts for new hires.
  • Coordinated Departure Collections.
  • Handled & managed Internal transfers from site to site
  • Knowledge in Altiris, Cell Service, Service Desk
  • Imaging of computers, Installation of Windows , Cellphone collection, Ghosting of laptops
  • Management of queues on Onsite Services.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Removed and replaced malfunctioning components to correct hardware problems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Engaged end users and answered questions via email, phone, website live chat and in forums.
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
Clerk, 10/2015 to 05/2017
Department Of The TreasuryDavenport, IA,
  • Process mail sort and deliver Dispatch 1st class mail and International shipments Sorting of packages.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Minimized delivery delays by verifying merchandise, labels and documents for customer order prior to shipment.
  • Maintained accurate and current alphanumeric filing system for optimal recordkeeping efficiency.
  • Verified all load information.
  • Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
  • Sorted mail for delivery.
Transportation Security Officer, 12/2013 to 05/2015
Securitas Security Services Usa, Inc.Eagan, MN,
  • Protected the traveling public by screening passengers, baggage and cargo.
  • Worked quickly and proactively, adjust stations and staffing levels to ensure screening processes are completed swiftly.
  • Polite and friendly with the ongoing commitment to continuous improvement of services.
  • Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
  • Deftly manage and resolve conflicts in a constructive manner.
  • Multitasking: Managed a high volume of work by balancing competing deadlines and priorities effectively amongst a variety of diverse tasks.
  • Equipment Proficiency: Operate security equipment such as passenger and baggage X-ray technology, explosive trace detection, passenger screening wands, magnetometer /walk through metal detector, two-way radios.
  • Screening Procedures: Possess in-depth knowledge of current standardized operating procedures (SOPs).
  • Participated in information briefings concerning security sensitive information.
  • Identified potential airport, rail and mass transit security concerns and completed more indepth checks as part of investigation.
  • Used explosive detection machines and chemical swab systems to identify potential hazards.
  • Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
Teller, 08/2013 to 09/2014
Mackinac Financial CorporationTraverse City, MI,
  • Efficiently processed several banking transactions accurately and in a timely fashion.
  • Met all sale goals and maintained accurate knowledge of bank products
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Created member account profiles on organization's online banking program.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Maintained teller drawer to perform bank transactions.
  • Sold cashier's checks, traveler's checks and money orders.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained friendly and professional customer interactions.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
High school: , Expected in
Old Bridge High School - Matawan, NJ

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School Attended

  • Old Bridge High School

Job Titles Held:

  • IT Technician
  • Clerk
  • Transportation Security Officer
  • Teller


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