- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Seeking a position as a lead to effectively use my skills and vast experience to grow with the company.
- Microsoft Word, Excel, Windows XP.
- Efficient at typing and fast learner on computer software.
- Attention to Detail
- Conflict Management
- Excellent customer service
- Inventory Management
- Multitasking
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- Processes
- Fast learner
- Time management
- Behavioral observations
- Customer service and assistance
- Skilled in conflict resolution
- Observant
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IT Technician, 07/2017 to 06/2019
Churchill Downs Incorporated – Albuquerque, NM,
- Inventory Management.
- Backups on laptops.
- Prepared laptops and cell phones for High Risk Travel.
- IOS Systems Opening and closing of tickets Desk setup and laptop rollouts for new hires.
- Coordinated Departure Collections.
- Handled & managed Internal transfers from site to site
- Knowledge in Altiris, Cell Service, Service Desk
- Imaging of computers, Installation of Windows , Cellphone collection, Ghosting of laptops
- Management of queues on Onsite Services.
- Helped streamline repair processes and update procedures for support action consistency.
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Removed and replaced malfunctioning components to correct hardware problems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Engaged end users and answered questions via email, phone, website live chat and in forums.
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
Clerk, 10/2015 to 05/2017
Department Of The Treasury – Davenport, IA,
- Process mail sort and deliver Dispatch 1st class mail and International shipments Sorting of packages.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Minimized delivery delays by verifying merchandise, labels and documents for customer order prior to shipment.
- Maintained accurate and current alphanumeric filing system for optimal recordkeeping efficiency.
- Verified all load information.
- Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
- Sorted mail for delivery.
Transportation Security Officer, 12/2013 to 05/2015
Securitas Security Services Usa, Inc. – Eagan, MN,
- Protected the traveling public by screening passengers, baggage and cargo.
- Worked quickly and proactively, adjust stations and staffing levels to ensure screening processes are completed swiftly.
- Polite and friendly with the ongoing commitment to continuous improvement of services.
- Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
- Deftly manage and resolve conflicts in a constructive manner.
- Multitasking: Managed a high volume of work by balancing competing deadlines and priorities effectively amongst a variety of diverse tasks.
- Equipment Proficiency: Operate security equipment such as passenger and baggage X-ray technology, explosive trace detection, passenger screening wands, magnetometer /walk through metal detector, two-way radios.
- Screening Procedures: Possess in-depth knowledge of current standardized operating procedures (SOPs).
- Participated in information briefings concerning security sensitive information.
- Identified potential airport, rail and mass transit security concerns and completed more indepth checks as part of investigation.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
Teller, 08/2013 to 09/2014
Mackinac Financial Corporation – Traverse City, MI,
- Efficiently processed several banking transactions accurately and in a timely fashion.
- Met all sale goals and maintained accurate knowledge of bank products
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Created member account profiles on organization's online banking program.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Promoted products or services to each customer to consistently achieve sales targets.
- Maintained teller drawer to perform bank transactions.
- Sold cashier's checks, traveler's checks and money orders.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained friendly and professional customer interactions.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
High school: , Expected in
Old Bridge High School - Matawan, NJ
GPA:
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