Capable [Job Title] experienced in helping [Type] users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Skilled at working alone to investigate and fix problems.
Critical thinking [Job Title] effectively resolves technical issues through troubleshooting and [Technique]. Specializes in [Area of certification] and [Area of certification]. Offers outstanding skills in [Skill] and [Skill].
Restore system functionality by quickly assessing and resolving diverse hardware and software problems. Good troubleshooting, diagnostic and repair skills combined with strong attention to detail and systematic approach. Proficient in [Software] and [Software].
Accomplished [Job Title] with over [Number] years of information technology support experience and expertise in [Area of expertise]. Exceptional abilities in [Skill] and [Skill]. Able to work quickly and patiently with end-users in remote and desk-side environments to resolve issues.
Skilled [Job Title] with exceptional insight and knowledge of [Software] and [Software] in [System] environment. Strong background in providing expert-level support to users within [Type] demographic. Accomplished developer of user materials across multiple formats.
Skills
Debugging
Application installations
Troubleshooting and diagnostics
Windows XP/Vista
Customer support needs assessment
LAN aptitude
[Type] debugging
Exceptional telephone etiquette
Hardware configuration
Call center experience
Equipment repair
Software upgrades
Technical troubleshooting
Hardware diagnosis
Hardware upgrades
[Software name] expert
Service desk support
Computer maintenance
Troubleshooting proficiency
Customer service
Team building
Project organization
RFI Scanners
Invoice generation
Relationship development
Business operations
Planning and coordination
Security systems
CCTV
Team management
Inventory management
First Aid/CPR
Administrative support
Communications
Problem resolution
MS Office
Supervision
Organization
Experience
IT Technician, 07/2019 to 04/2020 City Of Doral – Doral, FL,
Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Updated software versions with patches and new installations to close security loopholes and protect users.
Documented repair processes and helped streamline procedures for future technical support actions.
Configured new employee work stations, including all hardware, software and peripheral devices.
Reviewed current hardware and software and recommended modifications to increase system speed.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Responded to support tickets within [Timeframe] to improve customer service.
Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Performed daily maintenance of computer systems to keep network processes fluid.
Certified Nursing Assistant, 07/2008 to 10/2018 Good Shepherd Rehab – Bryn Mawr, PA,
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Documented patient intake and dietary requirements and assisted with feeding.
Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Used mobility devices and [Type] equipment to carefully and transport patients.
Provided nursing assistance to residents in [Number]-bed [Type] care facility.
Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Collected specimens, monitored vitals and maximized patient comfort.
Provided personal nursing assistance in pre- and post-operative situations.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
IT Specialist and Telecommunications Specialist, 05/1999 to 06/2002 Roslyn Savings Bank – City, STATE,
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Documented repair processes and helped streamline procedures for future technical support actions.
Observed system functioning and entered commands to test different areas of operations.
Assisted in technical support process refinement to improve customer service and support.
Updated software versions with patches and new installations to close security loopholes and protect users.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Configured new employee work stations, including all hardware, software and peripheral devices.
Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Assessed [Type] and [Type] issues to determine appropriate troubleshooting methods for remediation.
Installed software updates and vulnerability patches on [Type] servers to prevent possible threats from penetrating networks.
Reviewed current hardware and software and recommended modifications to increase system speed.
Implemented [Type] and [Type] techniques for conducting routine maintenance on servers and systems, keeping networks fully operational during peak periods.
Performed daily maintenance of computer systems to keep network processes fluid.
Developed training materials, conducted webinars and authored wikis for user training and support use.
Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
Responded to [Number] individual tickets every week to provide end-user support on [System] and [Software].
Served as level-three support escalation point for [Number]-member distributed support staff.
Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.
Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.
Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
Maintained inventory of IT supplies by checking and documenting levels regularly.
Responded to support tickets within [Timeframe] to improve customer service.
Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
Created user documentation and manuals for use in training classes and onboarding sessions.
Education and Training
Bachelor of Arts: Information Technology, Expected in Grand Canyon University - Phoenix, AZ GPA:
High School Diploma: , Expected in 07/2000 Avaya University - , NY GPA:
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