Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Capable [Job Title] experienced in helping [Type] users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Skilled at working alone to investigate and fix problems.

Critical thinking [Job Title] effectively resolves technical issues through troubleshooting and [Technique]. Specializes in [Area of certification] and [Area of certification]. Offers outstanding skills in [Skill] and [Skill].

Restore system functionality by quickly assessing and resolving diverse hardware and software problems. Good troubleshooting, diagnostic and repair skills combined with strong attention to detail and systematic approach. Proficient in [Software] and [Software].

Accomplished [Job Title] with over [Number] years of information technology support experience and expertise in [Area of expertise]. Exceptional abilities in [Skill] and [Skill]. Able to work quickly and patiently with end-users in remote and desk-side environments to resolve issues.

Skilled [Job Title] with exceptional insight and knowledge of [Software] and [Software] in [System] environment. Strong background in providing expert-level support to users within [Type] demographic. Accomplished developer of user materials across multiple formats.

Skills
  • Debugging
  • Application installations
  • Troubleshooting and diagnostics
  • Windows XP/Vista
  • Customer support needs assessment
  • LAN aptitude
  • [Type] debugging
  • Exceptional telephone etiquette
  • Hardware configuration
  • Call center experience
  • Equipment repair
  • Software upgrades
  • Technical troubleshooting
  • Hardware diagnosis
  • Hardware upgrades
  • [Software name] expert
  • Service desk support
  • Computer maintenance
  • Troubleshooting proficiency
  • Customer service
  • Team building
  • Project organization
  • RFI Scanners
  • Invoice generation
  • Relationship development
  • Business operations
  • Planning and coordination
  • Security systems
  • CCTV
  • Team management
  • Inventory management
  • First Aid/CPR
  • Administrative support
  • Communications
  • Problem resolution
  • MS Office
  • Supervision
  • Organization
Experience
IT Technician, 07/2019 to 04/2020
City Of DoralDoral, FL,
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Reviewed current hardware and software and recommended modifications to increase system speed.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Responded to support tickets within [Timeframe] to improve customer service.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Performed daily maintenance of computer systems to keep network processes fluid.
Certified Nursing Assistant, 07/2008 to 10/2018
Good Shepherd RehabBryn Mawr, PA,
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Used mobility devices and [Type] equipment to carefully and transport patients.
  • Provided nursing assistance to residents in [Number]-bed [Type] care facility.
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Provided personal nursing assistance in pre- and post-operative situations.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
IT Specialist and Telecommunications Specialist, 05/1999 to 06/2002
Roslyn Savings BankCity, STATE,
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Observed system functioning and entered commands to test different areas of operations.
  • Assisted in technical support process refinement to improve customer service and support.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Assessed [Type] and [Type] issues to determine appropriate troubleshooting methods for remediation.
  • Installed software updates and vulnerability patches on [Type] servers to prevent possible threats from penetrating networks.
  • Reviewed current hardware and software and recommended modifications to increase system speed.
  • Implemented [Type] and [Type] techniques for conducting routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Performed daily maintenance of computer systems to keep network processes fluid.
  • Developed training materials, conducted webinars and authored wikis for user training and support use.
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Responded to [Number] individual tickets every week to provide end-user support on [System] and [Software].
  • Served as level-three support escalation point for [Number]-member distributed support staff.
  • Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.
  • Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.
  • Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
  • Maintained inventory of IT supplies by checking and documenting levels regularly.
  • Responded to support tickets within [Timeframe] to improve customer service.
  • Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
  • Created user documentation and manuals for use in training classes and onboarding sessions.
Education and Training
Bachelor of Arts: Information Technology, Expected in
Grand Canyon University - Phoenix, AZ
GPA:
High School Diploma: , Expected in 07/2000
Avaya University - , NY
GPA:

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Resume Overview

School Attended

  • Grand Canyon University
  • Avaya University

Job Titles Held:

  • IT Technician
  • Certified Nursing Assistant
  • IT Specialist and Telecommunications Specialist

Degrees

  • Bachelor of Arts
  • High School Diploma

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