LiveCareer-Resume

it systems administrator resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Exceptionally capable Information Technology Engineer with 5 years experience troubleshooting complex end-user issues. Highly skilled in Active Directory, Databases, and Powershell. Enthusiastically seeking to bring a vast repertoire of both hardware, software, and database knowledge to a challenging position at a growing technical support team. Analytical IT Support Professional effective at technical support and reporting. Highly computer-savvy, problem solver and quick learner. Willing to travel and Relocate as Needed.

Skills
  • Database Design and SQL Scripting
  • Active Directory
  • Project Management
  • Customer service-oriented
  • VMWare vSphere, Horizon
  • Jira, Fresh Service, Slack, and ConnectWise
  • Remote access, and Firewall technology
  • Advanced Networking (Cisco)
  • Customer interface expertise
  • Windows Server Professional
  • Attention to detail
  • Team building
  • Linux Administration
  • MySQL and MSSQL
  • BiLingual English and Spanish
  • Citrix VDI
Education
Ventura College Ventura, CA, Expected in : General IT Courses - GPA :

Completed the CCNA, Linux +, MCSA 2016, and Database Management and Administration

Western Governors University Salt Lake City, UT Expected in 10/2023 Bachelor of Science : Information Technology - GPA :
Adolfo Camarillo High School Camarillo, CA Expected in 2018 High School Diploma : - GPA :
Work History
Advanced Decision Vectors, Llc - IT Systems Administrator
Falls Church, VA, 12/2022 - Current
  • Configured Active Directory with Azure AD
  • Designed and Implemented a web application with MariaDB and PHP for warehouse users.
  • Wrote SQL Queries for Database Records Auditing, and Error Correction.
  • Created nightly jobs for database backups.
  • Altered Database Records using SQL
  • Wrote Complex Powershell Script for the Automation of Active Directory Tasks
  • Completed Full Active Directory Migration with the use of Powershell
  • Re-ACL File Server When Moving From old domain to new domain
  • Re-Created over 80 GPO's
  • Created a tool with Powershell for Auto-User/Role Creation.
  • Configured AD, DNS, DHCP Failover and Replication
  • Managed User Accounts using powershell and "ADUC"
  • Configured Domain Trust Relationships across multiple domains.
  • In Depth Troubleshooting of Active Directory, DNS, Replication, RIDMaster Issues.
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
  • Conducted routine and emergency maintenance of assigned data center equipment. Joined on Call Rotation
  • Gained strong leadership skills by managing projects from start to finish.
  • Implemented internet and intranet applications on multiple platforms.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Migrated 3 Linux File Servers and implemented them into windows.
  • Separated Server Roles from Windows Server 2016 to Windows Server 2022
  • Migrated all Current windows 10 computers, and MacOS Desktops to new domain environment using powershell and shell scripting.
  • Migrated all File Shares and File Permissions using powershell scripts to new servers in new domain environment.
  • Scheduled Meeting with IT Teams to give constant updates on Server migrations
  • Performed Windows Active Directory Domain Controller Domain Name Migration and Server Version to new.
  • Performed software installations and upgrades to UNIX or Windows operating systems.
  • Performed Updates, Created, and Resolved any issues on VMWare Horizon Desktop and Application Pool.
  • Upgraded VMWare ESXi Hosts (Hardware and Software)
  • Attended meetings to deliver status reports to management.
  • Recommended options for disaster recovery and remote access security.
  • Integrated fixed wireless connectivity into facilities
  • Performed virtual machine provisioning and VM priority setup.
  • Delivered network system upgrade on time, under budget and with minimal service interruption.
  • Configured, migrated and tested Windows Server operating systems with roles features.
  • Supported day-to-day operations, monitoring and resolving client/server and storage issues.
  • Actively listened to users, handled concerns quickly and resolved issues in an timely manner.
  • Created patches and solutions to fix bugs in existing applications.


Asset Mark - Information Systems Technician Level 2
Concord, CA, 02/2021 - 12/2022
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Traveled by car up to an hour to arrive at sister site and perform technical maintenance
  • Worked with users to determine areas of technology in need of improved usability.
  • Traveled to facilities to solve printer, network or desktop issues
  • Provided IT assistance to the executive team, including the CEO, CIO, CFO, CHRO, and COO.
  • Managed onboarding and offboarding of employees.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Mentored employees and offered constructive feedback for performance improvement.
  • Performed software installations and upgrades to Windows Server or Windows 10 operating systems.
  • Assisted system administrators deploy UPS systems throughout the organization's facilities and migrate application servers such as Lansweeper and ManageEngine.
  • Contributed to internal technical tools using my knowledge of Shell, PowerShell, and Batch programming.
  • Attended weekly team meetings to improve product and service expertise and develop understanding of useful problem-solving techniques.
  • Took Charge of Help Desk when opening of New Facility
  • Penetration Tested, and Performed upgrade to a new Endpoint Security System
  • Deployed, Updated, and Monitored Windows Deployment Server for workstation Imaging.
  • Developed support materials that let the user community use system features, develop their abilities, and discover answers to problems without help from the support staff
  • Built Packages, and scripts to Silently mass deploy software to about 1500 endpoints
  • .Performed Facility Security Walk-Throughs
  • Worked with Project managers to Implement new Solutions to existing problems.
Airgas Inc - Service Desk Technician
Waukesha, WI, 08/2020 - 12/2020
  • Managed call flow and responded to technical support needs of customers.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Provided on-call support for critical issues.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Escalated tickets to correct team.
  • Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
Clinicas Del Camino Real - Customer Service Rep
City, STATE, 08/2019 - 08/2020
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
Accomplishments
  • Personal Thank you Letter from the CEO of Clinicas Del Camino Real
  • Promoted to Level 2 Tech after 6 Months of Employement


Additional Information
  • 4 Years of Active Directory, Group Policy Management, DNS and DHCP.
  • 1 Year Experience with Failover Cluster and Backups.
  • 2 Years Experience with Citrix VDI Environments. (Implementation and Maintenance.)
  • 3 Years Experience deploying and maintaining Printer Server.
  • 1 Year of VMWare Horizon. (Implementation and Maintenance)
  • 1 Year Experience of Dell and Cisco Switch Management (VLANS, Trunks, Access Lists)
  • 3 Years of File Share, and Permission Management.
  • Proficient in Windows Command Prompt, and Powershell
  • Experience With Linux (Ubuntu, Ubuntu Server, Debian, and CentOS)
  • Hands on Experience with Datacenter Support
  • Hands on Experience with Server Hardware
  • Experienced with Microsoft SQL Server, MySQL, T-SQL, Database Management and Administration .
  • Hands on Experience with PFSense and Fortinet
  • Hands on Experience with Mitel MiVoice Management Console
  • Keeping Up-to Date with New Technologies and Software
  • In depth Research of Unknown computer issues until finding best solution to solve the issue

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Ventura College
  • Western Governors University
  • Adolfo Camarillo High School

Job Titles Held:

  • IT Systems Administrator
  • Information Systems Technician Level 2
  • Service Desk Technician
  • Customer Service Rep

Degrees

  • Bachelor of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: