it systems administrator resume example with 3+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Exceptionally capable Information Technology Engineer with 5 years experience troubleshooting complex end-user issues. Highly skilled in Active Directory, Databases, and Powershell. Enthusiastically seeking to bring a vast repertoire of both hardware, software, and database knowledge to a challenging position at a growing technical support team. Analytical IT Support Professional effective at technical support and reporting. Highly computer-savvy, problem solver and quick learner. Willing to travel and Relocate as Needed.

  • Database Design and SQL Scripting
  • Active Directory
  • Project Management
  • Customer service-oriented
  • VMWare vSphere, Horizon
  • Jira, Fresh Service, Slack, and ConnectWise
  • Remote access, and Firewall technology
  • Advanced Networking (Cisco)
  • Customer interface expertise
  • Windows Server Professional
  • Attention to detail
  • Team building
  • Linux Administration
  • MySQL and MSSQL
  • BiLingual English and Spanish
  • Citrix VDI
Ventura College Ventura, CA, Expected in : General IT Courses - GPA :

Completed the CCNA, Linux +, MCSA 2016, and Database Management and Administration

Western Governors University Salt Lake City, UT Expected in 10/2023 Bachelor of Science : Information Technology - GPA :
Adolfo Camarillo High School Camarillo, CA Expected in 2018 High School Diploma : - GPA :
Work History
Advanced Decision Vectors, Llc - IT Systems Administrator
Falls Church, VA, 12/2022 - Current
  • Configured Active Directory with Azure AD
  • Designed and Implemented a web application with MariaDB and PHP for warehouse users.
  • Wrote SQL Queries for Database Records Auditing, and Error Correction.
  • Created nightly jobs for database backups.
  • Altered Database Records using SQL
  • Wrote Complex Powershell Script for the Automation of Active Directory Tasks
  • Completed Full Active Directory Migration with the use of Powershell
  • Re-ACL File Server When Moving From old domain to new domain
  • Re-Created over 80 GPO's
  • Created a tool with Powershell for Auto-User/Role Creation.
  • Configured AD, DNS, DHCP Failover and Replication
  • Managed User Accounts using powershell and "ADUC"
  • Configured Domain Trust Relationships across multiple domains.
  • In Depth Troubleshooting of Active Directory, DNS, Replication, RIDMaster Issues.
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
  • Conducted routine and emergency maintenance of assigned data center equipment. Joined on Call Rotation
  • Gained strong leadership skills by managing projects from start to finish.
  • Implemented internet and intranet applications on multiple platforms.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Migrated 3 Linux File Servers and implemented them into windows.
  • Separated Server Roles from Windows Server 2016 to Windows Server 2022
  • Migrated all Current windows 10 computers, and MacOS Desktops to new domain environment using powershell and shell scripting.
  • Migrated all File Shares and File Permissions using powershell scripts to new servers in new domain environment.
  • Scheduled Meeting with IT Teams to give constant updates on Server migrations
  • Performed Windows Active Directory Domain Controller Domain Name Migration and Server Version to new.
  • Performed software installations and upgrades to UNIX or Windows operating systems.
  • Performed Updates, Created, and Resolved any issues on VMWare Horizon Desktop and Application Pool.
  • Upgraded VMWare ESXi Hosts (Hardware and Software)
  • Attended meetings to deliver status reports to management.
  • Recommended options for disaster recovery and remote access security.
  • Integrated fixed wireless connectivity into facilities
  • Performed virtual machine provisioning and VM priority setup.
  • Delivered network system upgrade on time, under budget and with minimal service interruption.
  • Configured, migrated and tested Windows Server operating systems with roles features.
  • Supported day-to-day operations, monitoring and resolving client/server and storage issues.
  • Actively listened to users, handled concerns quickly and resolved issues in an timely manner.
  • Created patches and solutions to fix bugs in existing applications.

Asset Mark - Information Systems Technician Level 2
Concord, CA, 02/2021 - 12/2022
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Traveled by car up to an hour to arrive at sister site and perform technical maintenance
  • Worked with users to determine areas of technology in need of improved usability.
  • Traveled to facilities to solve printer, network or desktop issues
  • Provided IT assistance to the executive team, including the CEO, CIO, CFO, CHRO, and COO.
  • Managed onboarding and offboarding of employees.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Mentored employees and offered constructive feedback for performance improvement.
  • Performed software installations and upgrades to Windows Server or Windows 10 operating systems.
  • Assisted system administrators deploy UPS systems throughout the organization's facilities and migrate application servers such as Lansweeper and ManageEngine.
  • Contributed to internal technical tools using my knowledge of Shell, PowerShell, and Batch programming.
  • Attended weekly team meetings to improve product and service expertise and develop understanding of useful problem-solving techniques.
  • Took Charge of Help Desk when opening of New Facility
  • Penetration Tested, and Performed upgrade to a new Endpoint Security System
  • Deployed, Updated, and Monitored Windows Deployment Server for workstation Imaging.
  • Developed support materials that let the user community use system features, develop their abilities, and discover answers to problems without help from the support staff
  • Built Packages, and scripts to Silently mass deploy software to about 1500 endpoints
  • .Performed Facility Security Walk-Throughs
  • Worked with Project managers to Implement new Solutions to existing problems.
Airgas Inc - Service Desk Technician
Waukesha, WI, 08/2020 - 12/2020
  • Managed call flow and responded to technical support needs of customers.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Provided on-call support for critical issues.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Escalated tickets to correct team.
  • Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
Clinicas Del Camino Real - Customer Service Rep
City, STATE, 08/2019 - 08/2020
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Personal Thank you Letter from the CEO of Clinicas Del Camino Real
  • Promoted to Level 2 Tech after 6 Months of Employement

Additional Information
  • 4 Years of Active Directory, Group Policy Management, DNS and DHCP.
  • 1 Year Experience with Failover Cluster and Backups.
  • 2 Years Experience with Citrix VDI Environments. (Implementation and Maintenance.)
  • 3 Years Experience deploying and maintaining Printer Server.
  • 1 Year of VMWare Horizon. (Implementation and Maintenance)
  • 1 Year Experience of Dell and Cisco Switch Management (VLANS, Trunks, Access Lists)
  • 3 Years of File Share, and Permission Management.
  • Proficient in Windows Command Prompt, and Powershell
  • Experience With Linux (Ubuntu, Ubuntu Server, Debian, and CentOS)
  • Hands on Experience with Datacenter Support
  • Hands on Experience with Server Hardware
  • Experienced with Microsoft SQL Server, MySQL, T-SQL, Database Management and Administration .
  • Hands on Experience with PFSense and Fortinet
  • Hands on Experience with Mitel MiVoice Management Console
  • Keeping Up-to Date with New Technologies and Software
  • In depth Research of Unknown computer issues until finding best solution to solve the issue

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Resume Overview

School Attended

  • Ventura College
  • Western Governors University
  • Adolfo Camarillo High School

Job Titles Held:

  • IT Systems Administrator
  • Information Systems Technician Level 2
  • Service Desk Technician
  • Customer Service Rep


  • Bachelor of Science
  • High School Diploma

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