It Support Specialist Lead Computer Operator resume example with 14+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures.

  • Data Analysis
  • Usability Testing
  • Systems Monitoring
  • Disaster Recovery
  • Software Installation
  • Time Management and Organization
  • Hardware Installation
  • Critical Thinking
  • Strong Interpersonal and Communication Skills
  • Teamwork and Collaboration
  • Eagerness to Learn New Technologies
  • Website Updates
  • Computer Terminal Operations
  • File Maintenance
  • Operation Monitoring
  • Help Desk Software
  • Software Patches
  • IT Systems Support
  • Client Support
  • Hardware and Software Updates
  • Hardware Recommendations
Work History
01/2014 to Current IT Support Specialist/Lead Computer Operator Landry's | Lake Buena Vista, FL,
  • Generated reports covering details about data, system operation and error monitoring.
  • Changed and replaced backup tapes regularly and performed detailed server backups.
  • Coordinated with IT teams to resolve advanced computer software and hardware problems.
  • Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
  • Assisted computer users with a variety of technical issues remotely and at workstations for both Windows and Mac.
  • Installed Software and Hardware for end users remotely and at workstations.
  • Reimaged new Windows computers and laptops via PXE server.
  • Assisted with Sarbanes Oxley auditing for business standards.
  • Supported efficient use of available computer terminals and network access by coordinating schedules.
10/2012 to 12/2013 Surveillance Operator Ols Hotels & Resorts | Carmel, CA,
  • Researched cheating methods and advantage play systems to quickly identify illegal activity.
  • Operated surveillance equipment, video recorders and computers to monitor activities within facility.
  • Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
  • Documented suspicious activity and events thorough detailed reports, submitting timely updates to supervisors and floor managers.
  • Reviewed video surveillance footage.
  • Utilized well-developed interpersonal and communication talents to work well with people of all backgrounds, including upper management, fellow team members and casino patrons.
  • Supervised or trained surveillance observers.
  • Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
  • Identified illegal activities, including cheating and theft, and alerted floor security personnel to address concerns.
04/2011 to 10/2012 Bartender Movado Group Inc. | Las Vegas, NV,
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Poured and prepared mixed drinks for over 500-1000 customers daily and created new libations drawing in clientele.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Managed cash with no losses on regular days with totals of more than $15,000 in revenue during special promotions or sporting events.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
02/XXX to 04/2011 Assistant Store Manager GameStop | City, STATE,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Expected in 05/2011 Bachelor of Science | Computer Information Systems University of Southern Indiana, Evansville, IN, GPA:
  • Graduated with 3.0 GPA
  • Founding Member of Young Entrepreneur of USI
Expected in 05/2006 High School Diploma | Boonville High School, Boonville, IN GPA:

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Resume Overview

School Attended

  • University of Southern Indiana
  • Boonville High School

Job Titles Held:

  • IT Support Specialist/Lead Computer Operator
  • Surveillance Operator
  • Bartender
  • Assistant Store Manager


  • Bachelor of Science
  • High School Diploma

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