it support specialist iii resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Websites, Portfolios, Profiles
Professional Summary

Skilled professional, complex problem-solver, and customer support leader. Enjoy working with cutting edge technologies including Cisco routers, switches, firewalls, installation and decommissioning of Dell Servers, Securing network devices, Desktop support, text editors, HTML, CSS, JavaScript, Python, PHP, Git-hub and managing projects small and large. Excited to pursue new professional challenges with growing and forward thinking company to add value, experience, and expertise.

  • Expert in Customer Service
  • Expert in Time Management
  • Experienced in HTML, CSS, and Javascript
  • Experienced in Python, Node js, and MongoDB
  • Familiar with Wordpress framework and PHP
  • Well versed in Blockchain Technology and Cryptocurrency
  • Advanced in Network Technologies DHCP/DNS/TCP/Ip
  • Comfortable with Backend and Frontend tools
  • Advanced using Ticketing system, email contact, Webex, Forums, and Phone Systems
  • Have used plugins to expand functionality of Websites
  • Accurately written bug reports and technical instructions
Work History
IT Support Specialist III, 08/2019 to Current
Armor Defense IncRichardson, TX,
  • Train and instruct users on software and Web applications
  • Perform an install of Think Centre and Think pad workstations for over 500 users.
  • Complete Nuclear standard training through Plateau and Nantel as required by Nuclear Regulatory Commission.
  • Mapping of network drives, setting up HP Designjet Plotters, and configuration of software and hardware are all responsibilities.
  • Conveying technical ideas in as simple and understandable way for customers.
  • Manage multiple projects, coordinating daily task with team members, and solving complex problems.
  • Use Nexthink powerful AI software to immediately resolve problems and receive feedback from customers.
  • Give technical assistance to Project stakeholders to assure a positive outcome of the projects invested.
  • Plan tasks using Microsoft One note, create dynamic spreadsheets using EXCEL.
  • Assist OIT/Cybersecurity with Plant Data Systems vital to everyday operations.
  • Advise customers on planning, budget, purchasing, major project equipment.
  • Own and administer new users to site email distribution list.
  • Oversee computer and network systems and give support to users through Jabber, WebEx, Outlook, ServiceNow, Remote Desktop, phone and email.
  • Perform duties that require minimum to no supervision in fast pace and high stress environments.
  • Track all instances of support by creating and resolving IT tickets through ServiceNow software.
  • Deliver excellent customer service skills and communicating complex concepts to all audiences.
Field Service Technician, 08/2017 to 08/2019
Wow!Work From Home - South Carolina, SC,
  • Personally worked with site VP to install and configure laptop, phone, iPad, iPhone, and email services
  • Helped with maintaining 99.9% SLA response time
  • Migrated company from Windows 7 to Windows 10
  • Used Active Directory for managing user accounts
  • Imaged 500 Dell workstations with Windows Enterprise builds
  • Implemented Fireye Antivirus Software across business network devices
  • Installed and configured Cisco networks in a Enterprise setting with equipment ranging from Cisco Catalyst 2960,2960s 3560, 3650 Aruba APIN0228, APIN0325, NETAPP servers, Dell and Lenovo workstations.
  • Managed company databases which included setting up data storage, maintaining data security, backups, and integrity.
  • Provided direct IT support for users across organization-wide to resolve issues which included setting up hardware and software, diagnosing connectivity, data access problems, provided support to help desk personnel through SNOW ticketing system, and accessing shared drives and devices.
  • Troubleshooted hardware and server migrations
  • Prepared reports on hardware and software issues as part of resolution documentation contributing to knowledge board.
  • Followed safety procedures to avoid injuries in field.
  • Managed on-site and off-site installation, repair, maintenance and testing of Emergency Preparedness/Disaster Recovery
  • Worked with Data Engineering to schedule Network Switch installations for Project Management without interrupting day-to-day happenings.
Field Service Technician, 01/2014 to 01/2015
Wow!Work From Home - Tennessee, TN,
  • Implemented networking protocols like TCP/IP, UDP, and Telnet to allow connections to equipment. Configured static and dynamic IP addresses.
  • Installed advanced food technology to provide greater output of products to the consumer and cutting cost significantly.
  • Setup thermal printers, managed Windows Server machines, and utilized a wide range of Operating Systems.
  • Created detailed drawings using Microsoft Vizio, installed fiber optics, and repaired Printed Circuit Boards.
  • Serviced entire Mississippi area, expanded operations into Louisiana, and Arkansas.
  • Delivered innovative technology services to customers homes, responded rapidly to service calls, and provided tailored packages to meet their needs.
  • Calibrated, repaired, and serviced Hobart products and DIGI all-in-one automatic wrappers.
  • Installed, repaired, and replaced networking equipment, PBX, and VoIP Telecommunications equipment.
Certified HughesNet Installer Technician, 01/2013 to 01/2014
Brad's ElectronicsCity, STATE,
  • Installed, upgraded, and repaired HughesNet, Directv, and Dish Network Satellite Systems.
  • Completed all training and certification programs to fully comply with industry standards
  • Serviced company vehicle at appropriate times for safe operation.
  • Abided by traffic laws of roads for safe travel to and from customer locations.
  • Very familiar with offering customers additional products that would add value to customers and enhance their experience.
  • Worked as part of teams and independently to complete tasks on time and on schedule.
  • Displayed excellent customer service skills and professionalism.
  • Ensured all installation and repairs were completed according to company standards.
  • Delivered excellent communication to customers
  • Reported to management correct number of service installs and equipment used for tracking of inventory.
  • Worked in many types of weather independently and as part of a team.
Associate of Applied Science: Electronics Technology, Expected in 05/2006 to Hinds Community College - Raymond, MS

Studied Electronic Technology


Microsoft Azure Fundamental

Python 101 for Data Science IBM

Lean Six Sigma Yellow Belt

Lenovo Authorized Technician


By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Hinds Community College

Job Titles Held:

  • IT Support Specialist III
  • Field Service Technician
  • Field Service Technician
  • Certified HughesNet Installer Technician


  • Associate of Applied Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: