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it support specialist resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Administrative Assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Skills

Nursing Skills:

  • Med/Surg.
  • Cardiac Step-down
  • Geriatrics
  • Home Care
  • Assisted and Independent Living
  • Long-Term Care
  • Scheduling
  • Staff Training and Hiring
  • Care Planning & Transitioning

Computer Skills:

  • MS Word - Advanced
  • MS Excel - Advanced
  • MS PowerPoint ā€“ Advanced
  • MS Outlook - Advanced
  • MS Access - Advanced
  • MS Publisher
  • Windows ā€“ Advanced

Office Skills:

  • Office Management
  • Teambuilding & Supervision
  • Staff Development & Training
  • Development of Policies & Procedures
  • Report & Document Preparation
  • Spreadsheet & Database Creation
  • Accounts Payable/Receivable
  • Collections
  • Bookkeeping & Payroll
  • Invoicing
  • Records Management
  • Meeting & Event Planning
  • Inventory Management
  • Expense Reduction
  • Front-Desk Reception
  • Executive Support
  • Travel Coordination
Education and Training
Cincinnati Public School of Practical Nursing Cincinnati, OH, Expected in 04/1988 ā€“ ā€“ LPN : Nursing - GPA :
Cincinnati State Technical And Community College Cincinnati, OH, Expected in ā€“ ā€“ : Accounting and Business Management - GPA :
Experience
Bio-Techne - IT Support Specialist
Boston, MA, 12/2018 - 01/2020
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Worked with internal teams to deliver accurate information to customers and service accounts.
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.
  • Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
  • Removed and replaced old hardware during routine upgrades and system repairs.
  • Served as first point of contact for incoming technical service calls and emails.
  • Used remote login tools to assist clients with technical and product questions.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Performed walk-throughs for new hires to aid in technological onboarding processes.
  • Inventoried and ordered supplies for office.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Scheduled appointments, meetings and events for management staff.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Responded effectively to sensitive inquiries or complaints.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Larson Design Group Inc - Administrative Assistant
Selinsgrove, PA, 01/2003 - 12/2018
  • Inventoried and ordered supplies for office.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Scheduled appointments, meetings and events for management staff.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Responded effectively to sensitive inquiries or complaints.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Composed correspondence, reports and meeting notes.
Fifth Third Bank Mortgage - Administrative Assistant to the President
City, STATE, 02/1999 - 12/2002
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Managed daily invoices, reports and proposals.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Managed and tracked expenses to meet company budget requirements.
  • Made travel arrangements to provide executives seamless and travel policy-approved business trips.
  • Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Revised and maintained master calendar to coordinate meetings across multiple time zones.
  • Conducted research and collected and analyzed data to prepare reports and documents.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Obtained signatures for financial documents and internal and external invoices.

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Resume Overview

School Attended

  • Cincinnati Public School of Practical Nursing
  • Cincinnati State Technical And Community College

Job Titles Held:

  • IT Support Specialist
  • Administrative Assistant
  • Administrative Assistant to the President

Degrees

  • LPN
  • Some College (No Degree)

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