It Support Specialist resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

[Area of study] student pursuing [Degree] seeks internship opportunity to gain hands-on experience. Outgoing and friendly with strong motivation for success.

Flexible hard worker ready to learn and contribute to team success.

Dependable [Job Title] with [Number] years of helpdesk experience. Assist end-users with complex technical issues. Communicate complicated concepts in clear manner.

Accomplished [Job Title] with over [Number] years of information technology support experience. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware and software defects and supporting new application roll-outs. Certified in [Area of certification] and [Area of certification]. Committed to providing efficient, high-quality support.

Resourceful [Job Title] with exceptional insight and knowledge of [Software] and [Software]. Offering [Number] years of experience providing expert-level support to users within [Type] demographic. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with Windows, Linux and Mac OS environments.

Capable [Job Title] experienced in helping [Type] users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Skilled at working alone to investigate and fix problems.

  • Windows XP/Vista
  • Call Center Operations
  • Technical Troubleshooting
  • Hardware diagnostics
  • Customer support needs assessment
  • Hardware upgrades
  • Application installations
  • Hardware and Peripherals
  • User training
  • Communication
  • Fluent in Spanish
  • Reliable and trustworthy
  • Work ethic
  • Collaboration
IT Support Specialist, 08/2019 to Current
OutreachChicago, IL,
  • Performed walk-throughs for new hires to aid in technological onboarding processes.
  • Identified problems in peripherals such as printers, scanners and networking hardware, applying required fixes or escalating issues.
  • Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.
  • Installed and supported desktop software titles and add-ons.
  • Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
  • Removed and replaced old hardware during routine upgrades and system repairs.
  • Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
  • Developed self-help tools, user assistance documents and training initiatives to execute overall business technology plans.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Mentored other technologists and support professionals to provide professional development and skill enhancement.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Drafted whitepapers, user manuals, implementation documentation and support base entries to reduce customer tickets and customer service expenses.
  • Maintained working knowledge of current hardware and equipment by completing required training and reading applicable literature.
Paraeducator, 08/2017 to 07/2019
Timberlane Regional School DistrictPlaistow, NH,
  • Served as classroom aide to teachers and worked one-on-one with special needs students age [Number] to [Number].
  • Offered students personalized educational, behavioral and emotional support.
  • Maintained focused, inclusive and supportive learning environments.
  • Handled diverse tasks for teachers, including clerical support, classroom management and document coordination.
  • Completed documentation on student behaviors, interventions and results.
  • Monitored students' progress in skill areas such as [Skill] and [Skill], as well as personal behavioral development, and reported on findings to teachers and parents.
  • Created and distributed instructional materials for group and one-on-one use.
  • Kept over [Number] students safe in classroom and outside environments.
  • Applied positive reinforcement to redirect negative behaviors.
  • Supplied one-on-one attention to each student during group activities.
  • Supported students in developing strategies for individual and group learning.
  • Communicated and collaborated well with educators from various grade levels.
  • Cleaned and organized classrooms, materials and supplies.
  • Observed students to help teachers identify potential learning blocks and opportunities for support.
  • Planned and led activities to develop students' physical, emotional and social growth.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
  • Tutored and supported students individually and in groups by reteaching and reviewing lesson concepts.
  • Organized field trips to local parks, fire stations and zoos.
IT Technical Support Intern, 08/2016 to 06/2017
Network Data AccessCity, STATE,
  • Assisted [Department] with setting up technical equipment and operational framework for [Area].
  • Organized repair and replacement of PC components and systems.
  • Proficient in network protocols, DHCP, DNS and SMPT.
  • Performed daily maintenance of computer systems to keep network processes fluid.
  • Developed training materials, conducted webinars and authored wikis for user training and support use.
  • Repaired hardware components on networks, including firewalls, routers and [Type] devices.
Education and Training
: Computer Networking, Expected in
California State University - Long Beach - Long Beach, CA
: Information Technology, Expected in
Laurus College - San Luis Obispo, CA
GED: , Expected in
Santa Barbara City College - Santa Barbara, CA
: , Expected in 06/2014
Dos Pueblos Senior High School - Goleta, CA
: , Expected in
Long Beach - ,

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Resume Overview

School Attended

  • California State University - Long Beach
  • Laurus College
  • Santa Barbara City College
  • Dos Pueblos Senior High School
  • Long Beach

Job Titles Held:

  • IT Support Specialist
  • Paraeducator
  • IT Technical Support Intern


  • Some College (No Degree)
  • Some College (No Degree)
  • GED

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