it support specialist resume example with 4+ years of experience
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
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- :
[Area of study] student pursuing [Degree] seeks internship opportunity to gain hands-on experience. Outgoing and friendly with strong motivation for success.
Flexible hard worker ready to learn and contribute to team success.
Dependable [Job Title] with [Number] years of helpdesk experience. Assist end-users with complex technical issues. Communicate complicated concepts in clear manner.
Accomplished [Job Title] with over [Number] years of information technology support experience. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware and software defects and supporting new application roll-outs. Certified in [Area of certification] and [Area of certification]. Committed to providing efficient, high-quality support.
Resourceful [Job Title] with exceptional insight and knowledge of [Software] and [Software]. Offering [Number] years of experience providing expert-level support to users within [Type] demographic. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with Windows, Linux and Mac OS environments.
Capable [Job Title] experienced in helping [Type] users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Skilled at working alone to investigate and fix problems.
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Outreach – Chicago, IL,
- Performed walk-throughs for new hires to aid in technological onboarding processes.
- Identified problems in peripherals such as printers, scanners and networking hardware, applying required fixes or escalating issues.
- Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.
- Installed and supported desktop software titles and add-ons.
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
- Removed and replaced old hardware during routine upgrades and system repairs.
- Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
- Developed self-help tools, user assistance documents and training initiatives to execute overall business technology plans.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Mentored other technologists and support professionals to provide professional development and skill enhancement.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Drafted whitepapers, user manuals, implementation documentation and support base entries to reduce customer tickets and customer service expenses.
- Maintained working knowledge of current hardware and equipment by completing required training and reading applicable literature.
Timberlane Regional School District – Plaistow, NH,
- Served as classroom aide to teachers and worked one-on-one with special needs students age [Number] to [Number].
- Offered students personalized educational, behavioral and emotional support.
- Maintained focused, inclusive and supportive learning environments.
- Handled diverse tasks for teachers, including clerical support, classroom management and document coordination.
- Completed documentation on student behaviors, interventions and results.
- Monitored students' progress in skill areas such as [Skill] and [Skill], as well as personal behavioral development, and reported on findings to teachers and parents.
- Created and distributed instructional materials for group and one-on-one use.
- Kept over [Number] students safe in classroom and outside environments.
- Applied positive reinforcement to redirect negative behaviors.
- Supplied one-on-one attention to each student during group activities.
- Supported students in developing strategies for individual and group learning.
- Communicated and collaborated well with educators from various grade levels.
- Cleaned and organized classrooms, materials and supplies.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Planned and led activities to develop students' physical, emotional and social growth.
- Supervised students and maintained security throughout school buildings and on field trips.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
- Tutored and supported students individually and in groups by reteaching and reviewing lesson concepts.
- Organized field trips to local parks, fire stations and zoos.
Network Data Access – City, STATE,
- Assisted [Department] with setting up technical equipment and operational framework for [Area].
- Organized repair and replacement of PC components and systems.
- Proficient in network protocols, DHCP, DNS and SMPT.
- Performed daily maintenance of computer systems to keep network processes fluid.
- Developed training materials, conducted webinars and authored wikis for user training and support use.
- Repaired hardware components on networks, including firewalls, routers and [Type] devices.
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Resume Overview
School Attended
- California State University - Long Beach
- Laurus College
- Santa Barbara City College
- Dos Pueblos Senior High School
- Long Beach
Job Titles Held:
- IT Support Specialist
- Paraeducator
- IT Technical Support Intern
Degrees
- Some College (No Degree)
- Some College (No Degree)
- GED
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