It Support Specialist Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Expected in 05/2023
Bachelor of Arts: Communication
California State University Northridge - Northridge, CA,
  • Member of National Honor Society
Professional Summary

Skilled employee with broad base of experience in technical support and customer service Resolves problems quickly, delivering high levels of customer satisfaction. I had the opportunity to work in projects with other departments. I accomplished audit reports and reconciled mobile device bills for the company. I established a strong reputation and relationship with representatives from AT&T, Verizon, T-mobile and Apple. I am enthusiastic and eager to contribute to team success through hard work. I have a clear understanding of customer service and training in technical support. I am motivated to learn, grow and excel within a company.

  • Endorsements in software development and mobile applications.
  • Increased number of solved job tickets by 15% over previous year.
  • Contributed to a reduction in operational costs.
  • Service Schedule Coordination
  • Audit Reports
  • Computer Diagnostics
  • Help Desk Support
  • Customer Service Support
  • Documentation Development
  • Account Administration
  • Troubleshooting Network Issues
  • Microsoft Windows and Office
  • Mobile Device Repair
Work History
10/2020 to Current
IT Support Specialist Sms Fort Belvoir, VA,
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Coordinated with cell phone carriers to discern and address third-party outages and related impacts.
  • Collaborated with HR department
  • Collaborated with Fleet Department project
  • Prepared mobile devices according to internal policies on standardized software and security deployments.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Prepared vendor invoices and processed incoming payments for AP department
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Maintained good working relationships with vendors and resolved disputes.
  • Reconciled cell phone carrier bills and allocated costs across all branches
06/2019 to 08/2020
School Activity Leader Csm Corporation Lynnwood, WA,
  • Carried out day-day-day duties accurately and efficiently.
  • Maintained outstanding relationships with students and parents.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Actively listened to students, handled concerns quickly and escalated major issues to supervisor.
  • Taught and tutored kids during Pandemic
  • Learned how to become a teacher's assistant on the spot due to new regulations for online learning.
  • Regulated COVID-19 protocols with 10+ students in one classroom.
05/2019 to 03/2020
Front Desk Receptionist Meijer, Inc. Springfield, OH,
  • Greeted guests and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Used internal software to process reservations, check-ins and check-outs.
  • Monitored all activities to maintain maximum level of safety.
  • Completed daily cleaning checklists by sanitizing toys, sweeping and mopping floors and washing down surfaces.
  • Actively participated in child's activities by reading to groups, painting, coloring and playing games.
  • Offered assistance to parents filling out registration forms to obtain necessary details of child.
  • Introduced children to educational games and activities to boost learning.
08/2017 to 06/2018
Courtesy Clerk Albertsons City, STATE,
  • Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom.
  • Collected more than 50 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Restocked and organized merchandise in front lanes.
  • Monitored safety and security concerns and reported to leadership for resolution.
  • Conducted one-on-one training with 5 new employees to teach various store procedures.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
Additional Information

Not only do I have experience in technical support and customer service, but I also excel in interactive marketing. I am currently minoring in interactive and digital marketing. I have created many graphic design templates for Gothic Landscape and The Canyon. I have a wide range in skills and can adapt to any environment. I am a passionate worker and I excel in diverse projects.

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Resume Overview

School Attended
  • California State University Northridge
Job Titles Held:
  • IT Support Specialist
  • School Activity Leader
  • Front Desk Receptionist
  • Courtesy Clerk
  • Bachelor of Arts

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