it support specialist resume example with 10+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Competent IT Support Technician well-versed in assisting end users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.

  • Mobile Device Deployment
  • Help Desk Operations
  • Hardware and software installation
  • Virus and malware prevention
  • Security best practices
  • Desktop and laptop installations
  • Operating system testing
  • Help desk support
  • Network component installations
  • Troubleshooting and Diagnostics
  • Application installations
  • Email account set up
  • Data Transfer Best Practices
  • End-User Account Management
  • New System Deployment
  • Mac systems
  • Application support
  • Desktop support
  • Data recovery
  • MS Office
  • Software Installation
  • System Configuration
  • System Administration
  • Hardware and Software Installation
  • Hardware and Software Configuration
  • IT Support
  • Hardware Troubleshooting
  • Experience with AS400/iSeries
  • Program installations
  • Desktop Technical Support
  • Updates and Upgrades
  • Remote IT Implementation
  • Norton Antivirus software
  • Account management
  • Windows 10
  • Customer service expert
  • Problem resolution
  • Technical issues analysis
  • System upgrades
  • Hardware knowledge
  • Mobile device management
  • Technical Support Triage
  • Support Ticket System Management
  • Remote System Analysis
  • Technical Documentation
  • Technical documents comprehension
Daymar College - Clarksville Clarksville, TN Expected in 09/2015 Associate of Science : Network And System Administration - GPA :
Work History
Vista Equity Partners - Substitute Teacher
San Diego, CA, 03/2023 - Current
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Provided instruction for students in core subject areas.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Supervised lunchroom and recess activities.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Vista Equity Partners - Field Technician II
Draper, UT, 08/2022 - 02/2023
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Researched and identified solutions to technical problems.
  • Monitored system performance to identify potential issues.
  • Tested new software and hardware prior to deployment.
  • Offered assistance in implementing and developing training programs.
  • Configured and tested new software and hardware.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Created user accounts and assigned permissions.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Installed, configured and maintained computer systems and network connections.
  • Installed and configured operating systems and applications.
  • Serviced, diagnosed and repaired various models of Lexmark, and HP printers.
  • Serviced, diagnosed, installed, and configured thermal printers.
  • Serviced and repaired HP and Dell blade server issues
United States Army - Field Technician
City, STATE, 03/2022 - 08/2022
  • Installation of new laptops and printers at State Farm Offices
  • Helped end users reestablish their VPN and share drive access along with any peripherals used daily
Company Name - IT Support Specialist
City, State, 10/2020 - 12/2021
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Delivered onsite technical support for employees.
  • Answered questions and provided information to customers about new software or hardware.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Collaborated with HR department to design standardized onboarding processes and training assets.
  • Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Company Name - IT Support Specialist
City, State, 06/2018 - 08/2020
  • Configured hardware, devices and software to set up work stations for employees.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Delivered onsite technical support for employees.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Determined hardware and network system issues using effective troubleshooting techniques.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Activated accounts for clients interested in new services.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Submitted service tickets for equipment maintenance requests.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Managed system-wide operating system and software deployments, as well as related software upgrade problems.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Maintained excellent attendance record, consistently arriving to work on time.
Company Name - Active Duty Soldier
City, State, 08/2005 - 10/2012
  • Documented and processed classified materials for unit.
  • Maintained security of local areas and performed route clearance for visiting high-ranking officials.
  • Placed explosives and performed mine-sweeping activities on land.
  • Maintained 100% accountability of all assigned equipment worth more than $[150,000].
  • Trained in use of tear gas, passive ordnance and explosives.
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Maintained and scheduled complex calendars.
  • Assisted with meetings and presentations within company.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Researched military laws and regulations and delivered analysis and assessments to officers.
  • Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
  • Assisted with separation board proceedings and duty determinations.
  • Supported family law proceedings by managing documents such as wills, separation degrees and powers of attorney.
  • Conducted detailed client intakes and entered information into company database.

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Resume Overview

School Attended

  • Daymar College - Clarksville

Job Titles Held:

  • Substitute Teacher
  • Field Technician II
  • Field Technician
  • IT Support Specialist
  • IT Support Specialist
  • Active Duty Soldier


  • Associate of Science

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