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it support specialist resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Competent IT Support Technician well-versed in assisting end users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.

Skills
  • Mobile Device Deployment
  • Help Desk Operations
  • Hardware and software installation
  • Virus and malware prevention
  • Security best practices
  • Desktop and laptop installations
  • Operating system testing
  • Help desk support
  • Network component installations
  • Troubleshooting and Diagnostics
  • Application installations
  • Email account set up
  • Data Transfer Best Practices
  • End-User Account Management
  • New System Deployment
  • Mac systems
  • Application support
  • Desktop support
  • Data recovery
  • MS Office
  • Software Installation
  • System Configuration
  • System Administration
  • Hardware and Software Installation
  • Hardware and Software Configuration
  • IT Support
  • Hardware Troubleshooting
  • Experience with AS400/iSeries
  • Program installations
  • Desktop Technical Support
  • Updates and Upgrades
  • Remote IT Implementation
  • Norton Antivirus software
  • Account management
  • Windows 10
  • Customer service expert
  • Problem resolution
  • Technical issues analysis
  • System upgrades
  • Hardware knowledge
  • Mobile device management
  • Technical Support Triage
  • Support Ticket System Management
  • Remote System Analysis
  • Technical Documentation
  • Technical documents comprehension
Education
Daymar College - Clarksville Clarksville, TN Expected in 09/2015 Associate of Science : Network And System Administration - GPA :
Work History
Vista Equity Partners - Substitute Teacher
San Diego, CA, 03/2023 - Current
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Provided instruction for students in core subject areas.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Supervised lunchroom and recess activities.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Vista Equity Partners - Field Technician II
Draper, UT, 08/2022 - 02/2023
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Researched and identified solutions to technical problems.
  • Monitored system performance to identify potential issues.
  • Tested new software and hardware prior to deployment.
  • Offered assistance in implementing and developing training programs.
  • Configured and tested new software and hardware.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Created user accounts and assigned permissions.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Installed, configured and maintained computer systems and network connections.
  • Installed and configured operating systems and applications.
  • Serviced, diagnosed and repaired various models of Lexmark, and HP printers.
  • Serviced, diagnosed, installed, and configured thermal printers.
  • Serviced and repaired HP and Dell blade server issues
United States Army - Field Technician
City, STATE, 03/2022 - 08/2022
  • Installation of new laptops and printers at State Farm Offices
  • Helped end users reestablish their VPN and share drive access along with any peripherals used daily
Company Name - IT Support Specialist
City, State, 10/2020 - 12/2021
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Delivered onsite technical support for employees.
  • Answered questions and provided information to customers about new software or hardware.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Collaborated with HR department to design standardized onboarding processes and training assets.
  • Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Company Name - IT Support Specialist
City, State, 06/2018 - 08/2020
  • Configured hardware, devices and software to set up work stations for employees.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Delivered onsite technical support for employees.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Determined hardware and network system issues using effective troubleshooting techniques.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Activated accounts for clients interested in new services.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Submitted service tickets for equipment maintenance requests.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Managed system-wide operating system and software deployments, as well as related software upgrade problems.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Maintained excellent attendance record, consistently arriving to work on time.
Company Name - Active Duty Soldier
City, State, 08/2005 - 10/2012
  • Documented and processed classified materials for unit.
  • Maintained security of local areas and performed route clearance for visiting high-ranking officials.
  • Placed explosives and performed mine-sweeping activities on land.
  • Maintained 100% accountability of all assigned equipment worth more than $[150,000].
  • Trained in use of tear gas, passive ordnance and explosives.
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Maintained and scheduled complex calendars.
  • Assisted with meetings and presentations within company.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Researched military laws and regulations and delivered analysis and assessments to officers.
  • Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
  • Assisted with separation board proceedings and duty determinations.
  • Supported family law proceedings by managing documents such as wills, separation degrees and powers of attorney.
  • Conducted detailed client intakes and entered information into company database.

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Resume Overview

School Attended

  • Daymar College - Clarksville

Job Titles Held:

  • Substitute Teacher
  • Field Technician II
  • Field Technician
  • IT Support Specialist
  • IT Support Specialist
  • Active Duty Soldier

Degrees

  • Associate of Science

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