LiveCareer-Resume

it support specialist resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

I'm a mechanically inclined individual that likes the challenge of providing work-flow software solutions that fill the gap between primary line of business solutions and unique staff needs.

Talented IT consultant with experience in implementing electronic medical records for medical practices and created work-flow solutions that reduced double data entry and retrieved data from disparate systems.

Skills
  • Consulting
  • Mechanically Inclined
  • Create software work-flow solutions
  • System management
  • Electronic Medical Record Implementation
  • Data migration between SQL back-ends.
  • Operating system management
  • Wireless area networking
  • Backup and recovery
  • Issue troubleshooting
  • Technical Support
  • Application support
  • PC component diagnostics
  • Ticket support system management
  • Hardware upgrades
Education
DeVry Institute of Technology Irving, TX, Expected in 06/1987 Bachelor of Science : Electrical, Electronics Engineering Technologies - GPA :
Work History
Kuehne & Nagel Logistics, Inc. - IT Support Specialist
Rialto, CA, 01/2009 - Current
  • Transitioned company from break-fix to managed services provider.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Devised processes to boost long-term business success and increase profit levels.
  • Used business software packages to maintain files and administrative records.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Deployed and managed on-premise remote monitoring and management (RMM) solution.
  • Integrated RMM tickets with Quickbooks invoices
  • Built, customized and maintained software solutions based on customer requests.
  • Managed client network and system performance, conducting troubleshooting, security patching and maintenance.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Closely collaborated with client project members to identify and quickly address problems.
  • Oversaw IT department operations and training.
  • Identified client computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Worked closely with client management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Created service level agreement for IT operational functions and help desk operations.
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Recommended and installed upgrades and helped businesses to plan for technology to match growth.
  • Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
  • Inspected equipment, assessed functionality and optimized controls.
  • Gathered and defined customer requirements to develop clear specifications for project plans.
  • Planned and developed interfaces that simplified overall management and offered ease of use.
  • Contributed to project cost estimates and budgets based on assessment of client needs.
  • Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
  • Met architecture compatibility and guidelines through effective troubleshooting.
  • Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
  • Conducted research on network products, services, protocols and standards for network procurement and development efforts.
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Prepared 941,940 and SUTA payroll reports.
  • Prepared S-Corp and Sales/Use tax reports.
  • Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.
  • Worked with Practice Partner, e-MDs, eclinicalworks, and SOAPware vendors to implement their EMR solutions for our mutual customers.
  • Maintained MySQL, Postgres, and Microsoft SQL back-ends.
  • Virtualized physical servers and performed in-place server os upgrades.
  • Migrated Active Directory from WIn2k3 to Win2k8 to Win2k12 to Win2k19
  • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
  • Established network specifications and analyzed workflow, access, information and security requirements.
  • Oversaw file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy.
  • Worked with users to determine areas of technology in need of improved usability.
  • Implemented corrective plans of action for network availability, utilization and latency.
  • Evaluated latest technology innovations and adopted cost-effective, useful solutions.
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
  • Researched and recommended network and data communications hardware and software.
  • Installed and maintained data and voice circuits through routers, switches, and WAN devices.
  • Installed and configured new devices and system components.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Set up networks and computers for business.
  • Resolved problems, improved operations and provided exceptional service.
  • Increased customer satisfaction by resolving electronic medical records (EMR) issues.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Answered questions and provided information to customers about new software or hardware.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Managed backup and recovery of valuable patient data assets to safeguard availability and comply with applicable regulations.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Used ticketing systems to manage and process support actions and requests.
  • Provided Tier 1, 2 & 3 IT support to non-technical internal users through desk side support services.
Kuehne & Nagel Logistics, Inc. - IT Support Specialist
Chicago, IL, 01/2000 - 10/2008
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Closely collaborated with client project members to identify and quickly address problems.
  • Managed client network and system performance, conducting troubleshooting, security patching and maintenance.
  • Oversaw IT department operations and training.
  • Identified client computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Worked closely with client management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Recommended and installed upgrades and helped businesses to plan for technology to match growth.
  • Gathered and defined customer requirements to develop clear specifications for project plans.
  • Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
  • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
  • Worked with users to determine areas of technology in need of improved usability.
  • Oversaw file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Implemented corrective plans of action for network availability, utilization and latency.
  • Evaluated latest technology innovations and adopted cost-effective, useful solutions.
  • Provisioned new software and hardware for use according to internal business and security policies.
  • Installed and maintained data and voice circuits through routers, switches, and WAN devices.
  • Researched and recommended network and data communications hardware and software.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Installed and configured new devices and system components.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Set up networks and computers for business.
  • Resolved problems, improved operations and provided exceptional service.
  • Responded to service requests during and after business hours.
Veterans Canteen Service - General Manager
Nashville, TN, 08/1987 - 05/1999
    • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
    • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
    • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system
    • Built swimming pool service management computer program.
    • Worked on swimming pool construction costs using spreadsheets.
    • Worked on pool construction and sales drawings using cad software.
    • Rebuild Pool pump motors, pool pumps, and pool filters.
    • Troubleshoot millivolt and electronic ignition pool heaters.
    • Established strategic partnerships with pool equipment vendors.
    • Scheduled pool maintenance techs with custom built application.
    • Optimized supply levels to keep stock within ideal parameters for expected needs.
    • Met with customers to discuss service needs and develop effective and practical solutions.
    • Completed payroll reports including 941, 940, and SUTA.
    • Completed 1120 tax return and State Sales/Use tax reports.
    • Repaired swimming pool cleaners.
    • Installed swimming pool plumbing.
    • Installed swimming pool filtering equipment.
    • Assessed reports to evaluate performance, develop targeted improvements and implement changes
    • Assessed supplier quality to maintain tight cost controls and maximize business operational performance
    • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems

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Resume Overview

School Attended

  • DeVry Institute of Technology

Job Titles Held:

  • IT Support Specialist
  • IT Support Specialist
  • General Manager

Degrees

  • Bachelor of Science

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