it support specialist resume example with 5+ years of experience
(555) 432-1000 - - resumesample@example.com - : - -
Completed intensive training courses on CompTIA A+, Network+, Cybersecurity, program management, Apple, Lexmark, and Lenovo.
Experience in troubleshooting Software and hardware issues, desktops, laptops and DSL.
Effective communication skills, team player, work well with others and operational decision making.
Valid New York state driver's license (Commercial Driver's License).
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- Configures laptop and new desktop systems with required software and server permission.
- Trains new employees.
- Provides local and remote Tier 1 IT support for hardware and software to company personnel.
- Performs daily maintenance of computer systems to keep network processes fluid.
- Repairs laptops, desktops, and printers.
- Maintains composure and patience in the face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Assists in the technical support process refinement to improve customer service and support.
- Keeps customers informed about issue resolution progress and provided updated estimated times of resolution on an ongoing basis.
- Monitors IT use to maintain compliance with established processes, policies and guidelines.
- Tracks and prioritizes IT tickets and requests based on severity and potential business disruptions involved.
- Documents customer complaints and inquiries for use in technical documentation and bug tracking.
- Coordinated community outreach and local events to educate on chronic illness, at-home care and preventive self-exams.
- Communicated with patients with compassion while keeping medical information private.
- Resolution of inbound calls from Patients, Aides, and Contracts
- Document, maintain, and manage patient/aide files
- Assign and schedule appropriate workers to clients as required. Adjusts worker assignments as necessary for them to fulfill their annual regulatory requirements.
- Supervise client services to ensure client needs are successfully met and plan of care are being followed.
- Document complaints against personal care workers. Write up any incident involving the client and/or the personal care worker, as necessary.
- Be responsible for the supervision of personal care workers assigned to his/her patients to ensure quality of service.
- Initiated training and education programs for supporting healthcare staff.
- Troubleshoot and resolved problems with programs and systems.
- Integrated new technologies to meet area requirements.
- Coordinated installation of updated computer programs and systems.
- Formulated and designed computer systems using data modeling, information engineering and structured analysis.
- Prepared and presented technical proposals for clients.
- Maintained quality-focused performance benchmarks and schedules when directing project teams.
- Codified system infrastructural details and operating procedures to strengthen controls and maintain performance.
- Maximized information sharing by optimizing interface linking to different computer systems.
- Explored new technologies and tools that quality assurance team could use for testing purposes.
- Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
- Developed and managed project plans while providing status updates to management.
I.B.M - Coursera,
I.B.M - Coursera,
APPLE - ,
Customer service, Communication skills, Repairs, fixing, installation, configuration, troubleshooting and communication skills
Comptia - ,
Knowledge of job roles including service desk analyst, help desk tech, technical support specialist, field service technician, associate network engineer, data support technician, desktop support administrator, ability to make good decisions, and communication skills.
LENOVO - ,
Comptia Networking - ,
Using features and functions of common operating systems, Identifying common software applications and their purpose, Setting up a workstation, Establishing network connectivity, Using security and web browsing best practices,Implementing network security, standards, and protocols, Troubleshooting network problems, Supporting the creation of virtualized networks.
Bronx Community College of The City University of New York - The Bronx, NY
Big Picture Thinking and Selling the Vision, Superior Analytical Skills, Leadership, and Teambuilding, Communication, Influencing, and Negotiating, Conflict Resolution, Stakeholder Management, Planning, and Resource Management.
Ada Senior High School - Accra, Ghana,
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Resume Overview
School Attended
- I.B.M
- I.B.M
- APPLE
- Comptia
- LENOVO
- Comptia Networking
- Bronx Community College of The City University of New York
- Ada Senior High School
Job Titles Held:
- IT Support Specialist
- Home Care Coordinator
- IT Analyst
Degrees
- Certification
- CERTIFICATION
- Qualifications And Certifications
- Comitia A+
- Certifications
- Networking
- Certification
- High School Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy