Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Skilled IT technician with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction.
- Desktop support
- Software diagnosis
- Data recovery
- MS Office
| - Application support
- TCP/IP
- Customer service expert
- Problem resolution
|
01/2019 to Current IT Support Specialist Kuehne & Nagel Logistics, Inc. – Coppell, TX,
- Determined hardware and network system issues using effective troubleshooting techniques.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped streamline repair processes and update procedures for support action consistency.
- Processed over 500 support requests received per month for technical assistance on wide range of disparate systems and software.
- Removed malware, ransomware and other threats from laptops and desktop systems using a variety of security tools including Cylance, and Malwarebytes.
- Configured hardware, devices and software to set up work stations for employees.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
03/2018 to 01/2019 Relationship Banker Umpqua Bank Corp – Vancouver, WA,
- Processed numerous customer requests for financial services per day, including reissuing statements, ordering additional checks, and updating customer personal information in database.
- Increased daily sales by upselling additional deposit and savings account banking products and financial services to customers based on their needs.
- Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
- Keyed customer details, including contact information and payment data into system, carefully observing all corporate procedures related to confidentiality.
- Presented new and additional products and services to existing customers.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Ordered cash for community bank location from the Federal Reserve based on customer needs on a weekly basis.
- Participated in community outreach events and logged them appropriately for the purposes of the Community Reinvestment Act
01/2010 to 03/2018 Teller & Teller Supervisor First United Bank & Trust – City, STATE,
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Processed quarterly vault and ATM audits.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Answered telephone inquiries on banking products including checking, savings, and CDs.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Maintained balancing record with a very high rate of accuracy.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Enthusiastically greeted customers and offered dedicated service during entire transaction.
- Continued education on current banking products and services through internal and external training programs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained teller drawer to perform bank transactions.
- Sold cashier's checks, traveler's checks and money orders.
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Organized, stocked and maintained teller window area.
- Maintained scheduling for main branch to keep all shifts appropriately staffed.
10/2005 to 10/2009 Shoe Salesman Nordstrom – City, STATE,
- Greeted and offered sales assistance to every customer upon entry into store.
- Conducted product feature comparisons and price checking to facilitate consumer purchasing.
- Accurately handled cash, card and check transactions to balance computerized register.
- Maintained accurate knowledge of new products and services based on changing market trends.
- Educated customers on personalized shoe options based on activity level, style preferences and foot type.
- Managed merchandise returns by offering product exchanges, store credit or monetary refunds.
- Performed opening and closing procedures of mall-based store to secure products and employee safety.
- Promoted up-selling of accessories including laces, inserts and other apparell to increase revenue and customer satisfaction.
- Provided accurate store information on pricing, sales and product features.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Completed sales in excess of $40,000 with near-zero error rate using POS system.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Expected in No Degree: Graphic Design
Art Institute of Dallas - Dallas,
GPA:
Expected in No Degree: Full Stack Web Development
Free Code Camp - Online,
GPA:
Expected in No Degree: Full Stack Web Development
Viking Code School - Online,
GPA:
Expected in 05/2002 High School Diploma:
R. L. Turner High School - Carrollton,
GPA:
- Majored in Media Arts & Technology
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Formatting
- Length
- Personalization
- Strong Summary
- Target Job