Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Skilled IT technician with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction.

  • Desktop support
  • Software diagnosis
  • Data recovery
  • MS Office
  • Application support
  • TCP/IP
  • Customer service expert
  • Problem resolution
Work History
01/2019 to Current
IT Support Specialist Kuehne & Nagel Logistics, Inc. Coppell, TX,
  • Determined hardware and network system issues using effective troubleshooting techniques.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Processed over 500 support requests received per month for technical assistance on wide range of disparate systems and software.
  • Removed malware, ransomware and other threats from laptops and desktop systems using a variety of security tools including Cylance, and Malwarebytes.
  • Configured hardware, devices and software to set up work stations for employees.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
03/2018 to 01/2019
Relationship Banker Umpqua Bank Corp Vancouver, WA,
  • Processed numerous customer requests for financial services per day, including reissuing statements, ordering additional checks, and updating customer personal information in database.
  • Increased daily sales by upselling additional deposit and savings account banking products and financial services to customers based on their needs.
  • Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
  • Keyed customer details, including contact information and payment data into system, carefully observing all corporate procedures related to confidentiality.
  • Presented new and additional products and services to existing customers.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Ordered cash for community bank location from the Federal Reserve based on customer needs on a weekly basis.
  • Participated in community outreach events and logged them appropriately for the purposes of the Community Reinvestment Act
01/2010 to 03/2018
Teller & Teller Supervisor First United Bank & Trust City, STATE,
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Processed quarterly vault and ATM audits.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Answered telephone inquiries on banking products including checking, savings, and CDs.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Maintained balancing record with a very high rate of accuracy.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Enthusiastically greeted customers and offered dedicated service during entire transaction.
  • Continued education on current banking products and services through internal and external training programs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained teller drawer to perform bank transactions.
  • Sold cashier's checks, traveler's checks and money orders.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Organized, stocked and maintained teller window area.
  • Maintained scheduling for main branch to keep all shifts appropriately staffed.
10/2005 to 10/2009
Shoe Salesman Nordstrom City, STATE,
  • Greeted and offered sales assistance to every customer upon entry into store.
  • Conducted product feature comparisons and price checking to facilitate consumer purchasing.
  • Accurately handled cash, card and check transactions to balance computerized register.
  • Maintained accurate knowledge of new products and services based on changing market trends.
  • Educated customers on personalized shoe options based on activity level, style preferences and foot type.
  • Managed merchandise returns by offering product exchanges, store credit or monetary refunds.
  • Performed opening and closing procedures of mall-based store to secure products and employee safety.
  • Promoted up-selling of accessories including laces, inserts and other apparell to increase revenue and customer satisfaction.
  • Provided accurate store information on pricing, sales and product features.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Completed sales in excess of $40,000 with near-zero error rate using POS system.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
Expected in
No Degree: Graphic Design
Art Institute of Dallas - Dallas,
Expected in
No Degree: Full Stack Web Development
Free Code Camp - Online,
Expected in
No Degree: Full Stack Web Development
Viking Code School - Online,
Expected in 05/2002
High School Diploma:
R. L. Turner High School - Carrollton,
  • Majored in Media Arts & Technology

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School Attended

  • Art Institute of Dallas
  • Free Code Camp
  • Viking Code School
  • R. L. Turner High School

Job Titles Held:

  • IT Support Specialist
  • Relationship Banker
  • Teller & Teller Supervisor
  • Shoe Salesman


  • No Degree
  • No Degree
  • No Degree
  • High School Diploma

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