Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Hardware and Software Repair
Organizational Skills
Analytical and Methodical
Issue and Resolution Tracking
Help Desk Support
Training Material Development
Software Evaluation
Microsoft Certification
Tracking and Documentation
Microsoft Windows and Office
Troubleshooting Network Issues
User Experience
Resolving Problems and Incidents
Service Desk Team Management
Component Replacements
File Management Software
Closing Tickets
Production Work
Printers and Peripherals
Virtual Local Area Networks
Creative Issue Resolution
Hardware Evaluation
Remote Access Software
Wireless Access Point
Remote Technical Support
Customer Communication and Empathy
Warehouse Support
Business Software Applications
Workforce Planning
Employee Computer Support
Device Distribution
Friendly and Patient
User Support and Troubleshooting
Online Chat Support
Problem Description
Computer Operating Systems
Load Testing Software
Software Patches
Device Installation
Practice Support
Software Release and Rollout
Software and Hardware Implementation
Collaborative Team Player
Case Support
Hardware Replacement
Work History
IT Support Specialist, 09/2014 - 06/2022 Apex Systems – New Orleans, LA,
Created help desk tickets, troubleshot and resolved desktop issues.
Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
Answered questions and provided information to customers about new software or hardware.
Determined hardware and network system issues using proactive troubleshooting techniques.
Delivered onsite technical support for Number employees.
Updated and modified Software to maintain required performance metrics and safeguard against security flaws.
Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Used ticketing systems to manage and process support actions and requests.
Submitted service tickets for equipment maintenance requests.
Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Type.
Wrote and reviewed tickets to request maintenance to various types of equipment.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Activated accounts for clients interested in new services.
Provided replacement files to customers missing data, media files, and software components.
Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Security Officer, 12/2012 - 09/2014 Cheshire Medical Center – Keene, NH,
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Checked and verified photo identification prior to granting facility access.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Reported suspicious activities and persons to law enforcement.
Permitted entry with escort for approved persons into secure locations.
Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Authorized entrance papers and granted or denied entrance to building.
Participated in staff meetings, special events and professional development activities.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Authenticated boarding passes, identification and passports to prevent fraudulent travel.
Supervised creation and validation of anti-terrorism plans on all ships.
Host, 08/2010 - 06/2012 The Cheesecake Factory – Brea, CA,
Monitored seating area and checked restrooms regularly to keep spotless.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Used cash registers and credit card machines to cash out customers.
Recorded available tables after seating each party using specialized seating software.
Documented reservations and communicated changes to guests.
Checked and restocked server areas and organized and got change for front counter.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
Supervised server balance and monitored table turnover to accurately seat customers.
Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
Assessed large restaurant and lounge according to state and federal cleanliness standards.
Used Clover to accurately and efficiently verify restaurant receipts and complete end-of-day paperwork.
Education
Information Technology Course : Information Technology , Expected in 09/2014 - Year Up - Boston , GPA:
Diploma: Criminal Justice, Expected in 09/2008 - Excel High School - South Boston, MA GPA:
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