Highly motivated and skilled professional seeking challenging position with a dynamic organization that values teamwork, initiative, vision and a proven ability to demonstrate visible achievements by utilizing extensive experience, complimented by solid technical acumen, and a drive to meet organizational business objectives and maximize growth and profitability. Proposals / Presentations Customer Service Human Resource Management Process Enhancement Information Technology Project Management Auditing Operations Troubleshooting Operations Business Relations Employee Management Proprietary Software Business Development Management Reporting Current Policies Support Delivery Utilizes extensive leadership experience, as well as, incorporating outstanding business, financial and technical acumen, to deliver exemplary performance even in the most demanding, controversial and complex assignments Committed to fostering a cohesive and productive workplace environment Strong analytical skills, with natural, instinctive troubleshooting skills Versatility, adaptability, and willingness to tackle new responsibilities and multi tasks; self-assured, assertive, self-confident, and aggressive Spearheads comprehensive network engineering, operations, maintenance and end user Help Desk Support via phone and in person Professionally ensures compliance with all audit policies and procedures Extensive experience in defining, establishing and troubleshooting Microsoft office applications including Word 2000
Excel 2000, PowerPoint 2000, Access 2000, printing problems, network connectivity issues and all windows applications including internet connections, Lotus Notes, VPN via phone and remote access using Microsoft SMS (System Management server) Operating Systems: (DOS 6.2, Windows 3.1/95/98/Windows NT, WIN2K, WINXP.
Hardware: PC, IBM-compatible microcomputers and peripherals - Troubleshooting, upgrade and install.
Software:, REMEDY, MS Office, Internet Explorer, Netscape, shockwave, Adobe Acrobat Reader, , McAfee, MS Outlook Lotus Notes, PC Anywhere, SMS (System Management Server).
IT SUPPORT SPECIALIST02/2002 to CurrentTyco ElectronicWaynesboro, PA
40 hours per week Examine, evaluate, test and implement new technologies.
Effectively configure, maintain, upgrade, install and document file server hardware and software.
Professionally install, configure and ghost all desktop computers, maintained ghost CDs and resolved Hardware and Software related user problems.
Successfully configure, maintain, upgrade, troubleshoot and document the LAN remote access (RAS) hardware and software.
Accurately, document, coordinate and log service tickets in Remedy (Ticket Tracking System).
Independently install, troubleshot and support Microsoft office products.
Install, enhance and administer JAZ Drives, ZIP Drives, Dual Monitors, Scanners, HP Printers, internal/external CD-ROM, modem cards, video cards on both Desktop/Laptops.
I provide network engineering, operations, maintenance and end user help desk support via phone and in person.
I configure, maintain, upgrade, install and document file server hardware and software.
SHOP SUPERVISOR01/1998 to 02/2002DMX MusicAUSTIN, TX
40 hours per week Assist employees with technical issues (set machine, help with blue print etc.) I maintained a clean, professional working environment in accordance with DMX Music merchandise presentation standards.
In charge of scheduling work load daily.
I ensured compliance with all audit policies.
I provided support to manager in human resource functions including interviewing, training, coaching and scheduling.
Adobe Acrobat Reader, BRIDGES, Cables, CD-ROM, coaching, Hardware, DHCP, DNS, DOS 6.2, English, Ethernet, French, FTP, ghost, help desk support, HP Printers, HTTP, HUBS, human resource, IBM-compatible, Internet Explorer, IP, LAN, Laptops, Lotus Notes, McAfee, microcomputers, access, Access 2000, Excel 2000, Microsoft office products, MS Office, MS Outlook, PowerPoint 2000, windows applications, WIN2, Windows 3.1/95, 98, Windows NT, modem, Monitors, Netscape, network engineering, Network troubleshooting, Network, Networking, networks, Operating Systems, PC Anywhere, peripherals, policies, POP3, PPP, PPTP, Proxy, RAID, RAS, read, ROUTERS, Scanners, scheduling, shockwave, SIX SIGMA, SMS, Microsoft SMS, SMTP, SNMP, SWITCHES, TCP/IP, phone, Telnet, Token ring, troubleshoot, Troubleshooting, upgrade, utilities, video cards, VPN, WAN, ZIP Drives
Bachelors of Information technology04/2006American Intercontinental University
Associates: Business Administration02/2005American Intercontinental UniversityBusiness Administration
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Companies Worked For:
American Intercontinental University
Job Titles Held:
IT SUPPORT SPECIALIST
Bachelors of Information technology 04/2006 Associates : Business Administration 02/2005
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