IT SUPPORT SPECIALIST Resume Example

Highly motivated and skilled professional seeking challenging position with a dynamic organization that values teamwork, initiative, vision and a proven ability to demonstrate visible achievements by utilizing extensive experience, complimented by solid technical acumen, and a drive to meet organizational business objectives and maximize growth and profitability. Proposals / Presentations Customer Service Human Resource Management Process Enhancement Information Technology Project Management Auditing Operations Troubleshooting Operations Business Relations Employee Management Proprietary Software Business Development Management Reporting Current Policies Support Delivery Utilizes extensive leadership experience, as well as, incorporating outstanding business, financial and technical acumen, to deliver exemplary performance even in the most demanding, controversial and complex assignments Committed to fostering a cohesive and productive workplace environment Strong analytical skills, with natural, instinctive troubleshooting skills Versatility, adaptability, and willingness to tackle new responsibilities and multi tasks; self-assured, assertive, self-confident, and aggressive Spearheads comprehensive network engineering, operations, maintenance and end user Help Desk Support via phone and in person Professionally ensures compliance with all audit policies and procedures Extensive experience in defining, establishing and troubleshooting Microsoft office applications including Word 2000

English and French (Able to read and write)

Adobe Acrobat Reader, BRIDGES, Cables, CD-ROM, coaching, Hardware, DHCP, DNS, DOS 6.2, English, Ethernet, French, FTP, ghost, help desk support, HP Printers, HTTP, HUBS, human resource, IBM-compatible, Internet Explorer, IP, LAN, Laptops, Lotus Notes, McAfee, microcomputers, access, Access 2000, Excel 2000, Microsoft office products, MS Office, MS Outlook, PowerPoint 2000, windows applications, WIN2, Windows 3.1/95, 98, Windows NT, modem, Monitors, Netscape, network engineering, Network troubleshooting, Network, Networking, networks, Operating Systems, PC Anywhere, peripherals, policies, POP3, PPP, PPTP, Proxy, RAID, RAS, read, ROUTERS, Scanners, scheduling, shockwave, SIX SIGMA, SMS, Microsoft SMS, SMTP, SNMP, SWITCHES, TCP/IP, phone, Telnet, Token ring, troubleshoot, Troubleshooting, upgrade, utilities, video cards, VPN, WAN, ZIP Drives