Practiced troubleshooter and support engineer with five years of experience in the IT support field that possesses excellent diagnostics and repair abilities, strong attention to detail, and is skillful with user support and root cause analysis. Knowledgeable and capable of boosting system performance by thoroughly evaluating and correcting different hardware and software issues. Capable of reviewing and updating security policies to meet security needs within the company in a variety of applications to stay secure. Proficient with a plethora of tools including, but not limited to, Active Directory, Office 365, WSUS, Group Policy, and Kaspersky Endpoint Security. Also able to adapt freely to ever changing diverse situations and demands.
This is In addition to handling responsibilities from prior IT Support Technician role after promotion.
Worked directly with external partners and vendors in addition to onsite and remote employees to help complete varying tasks and projects.
Primary Responsibilities Include but Are Not Limited to:
Performed wide variety of tasks and projects that include, but are not limited to, processing end user tickets from tier one to tier three support depending on specific requests. Handled various issues to implementing new solutions, software, policies, and technology.
Larger Projects & Tasks:
Brought on as an intern to help with computer deployments and software installs and also handling basic tier one support requests via phone, email, and face to face. Quickly began to help in varying daily tasks and additional projects within the company.
Responsibilities included being a major role in IT related projects such as:
Began working with varying computer systems such as:
Performed cashiering duties that helped advance variety of valuable skills such as:
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