it support engineer resume example with 4+ years of experience
P ROFESIONAL SUMMARY A results-driven analyst with a proven track record of analyzing complex data sets and creating actionable insights to drive business growth. Skilled in conducting thorough needs analysis to develop solutions that align with stakeholder requirements and comply with departmental standards. Experienced in applying business analysis, process modeling, and software development methodologies to solve a range of problems. Proficient in communicating findings and recommendations to stakeholders at all levels of the organization, with exceptional negotiation and collaboration skills to facilitate cross-functional teams. S KILLS Communication and Collaboration – Inventory Management – Analytics –Organization – Troubleshooting – Efficient multi-task – Deadline-oriented – Cross-functional team – Quality Audit – MySQL – Excel Goal-oriented [Job Title] successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
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- Work closely with the Network Engineering and Network Technical Project Manager teams to guarantee that established designs and products are rolled out quickly and smoothly by checking the SOW they provide and seeing if its correct before processing on
- Managing project activities and resources to ensure on time and within budget delivery of projects
- Communicate with vendors to gather information about products, alert them to future needs, resolve problems, or address system maintenance issues
- Troubleshooting networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low-level application interaction
- Experience working in a work setting with medium to large, complicated project scopes and complex details
- To accomplish client requests and projects, manage work and priorities using a ticketing system and processes
- Career Highlights:
- Adding capacity to the network by configuring and deploying 30 plus devices in a new data center that consist of 1000plus customers to connect the network
- Developed a slack workflow to remind the team to update their project tickets, which increased our ticket que metrics by 80%
- Migrated 5 data centers with more than 100 plus devices to the most recent version by communicating with Network Engineers via Slack to troubleshoot any problems they may face.
- Collaborated with Inventory Control Quality Assurance team and Operations Managers in Inbound and Outbound to create key performance indicators and new methodologies for measurements
- Automated reports for weekly business metrics; identified areas of opportunity to automate and scale ad-hoc analyses
- Utilized analytical skills to identify inventory variances and defect trends, resulting in the implementation of adjustments that ensured SOX compliance and prevent order delays
- Career Highlights:
- Identified and implemented adjustments that provided the monthly threshold of $150 to ensure SOX compliance with an SLA of seven days
- Investigated trends which led to investment adjustments totaling $1.3M in Q3 & Q4 of 2020.
- Handled pick tickets/orders from warehouse management/staff to pull items from warehouse inventory; managed receiving ~200+ daily customer orders through computer before selecting correct item in inventory, warranting a 100% error-free processing rate
- Streamlined the operational process of placing ordered items into proper containers for shipping by +3% within three (3) months of being hired; successfully removed all damaged merchandise, resulting in strengthening the reporting process to amnesty.
- Managed the daily operations of the sorting department and delegated tasks to around 20 associates; led the training of 50+ new and/or existing employees in department practices and company procedures in alignment with external and internal Amazon protocols
- Administered daily team operations to deliver and ensure a successful area performance by tracking, reporting, and providing feedback to all associates on performance; assisted Amazon in driving employee performance levels by +15% in a calendar year
- Served as point of contact for onsite escalated50+ client and staff member service and operational concerns; ensured that staff members were scheduled properly, and conflicts were resolved, to decrease upper-level management reporting and involvement.
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Resume Overview
School Attended
- North Carolina Central University
Job Titles Held:
- IT SUPPORT ENGINEER
- DATA ANALYST
- PICKER ASSOCIATE
- ASSOCIATE TEAM LEADER
Degrees
- Bachelor of Business Administration
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