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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Career Overview


Experienced Information Technology Specialist with 8 years of diverse experience in hardware, software, networking, and excellent troubleshooting and customer service skills.

Qualifications
  • Technical Help Desk Experience
  • Strong Analytical Skills
  • Local Remote Systems Support
  • Proficiency in TCP/IP Protocols
  • Information Security
  • Project Management
  • Strong Collaborative Skills
  • Testing
  • Mobile Application Development
  • Excellent Problem Solving Skills
  • Customer needs assessment
  • Troubleshooting proficiency
  • Exceptional Telephone Etiquette
  • Patient and Diligent
  • Vast Technical Knowledge
  • Knowledge of Various Softwares
  • Windows XP/Vista
  • Microsoft Office Expert
  • Strong ActiveX Troubleshooting Skills
  • LAN Aptitude
  • Knowledge of F-Secure Antivirus
  • Proficient in AVG, Printers PC Security Systems
  • MS Office Proficiency
  • Accomplished with Mobile Devices
Work Experience
IT Specialist/System Administrator, 08/2013 to Current
Weee!Edison, NJ,
  • Prepared and presented technical proposals for clients.
  • Troubleshooted and resolved web application issues escalated from customer support and other departments with a 100% success rate.
  • Assisted in the monitoring and reporting on website traffic and performance.
  • Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.
  • Improved reliability of supply chain software, systems, database and order processing.
  • Developed IT strategic vision and drove key departmental objectives.
  • Developed application framework that served as the cornerstone for a highly successful thin-client web applications strategy.
  • Troubleshoots network connectivity issues on workstations and laptops.
  • Provides excellent customer service.
  • Provides, repair, and preventative maintenance of personal computer and related software/hardware.
  • Troubleshoots software and hardware failures and identifies network problems when related to personal desktop computers.
  • Recognition, research, isolation, resolution, and follow-up steps as well as imaging and hardware deployment.
  • Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers.
  • Safely handles serious situations in a timely and safe manner.
  • Responsible for re-imaging machines, installing systems, and creating user accounts in Active Directory.
  • Monitors Ticketing System queue for new call tickets.
IT Specialist/Desktop Support/System Administrator, 08/2011 to 08/2013
AecomTampa, FL,
  • Resolution of Information Technology equipment problems, such as: repair and maintenance of all types of automation and data processing equipment.
  • Proven record of responsibility and reliability.
  • Responsible and have the ability to resolve conflicts.
  • Works in high stressful environments.
  • Works for long periods of time without interruption of thinking.
  • Strong analytical skills
  • Installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.
  • Insures the security of organizational Virtual Private Network (VPN) tunnels.
  • Insures implementation of regulations, physical security and IA controls.
  • Provides superior service for all users.
  • Installs, configures and troubleshoots various software and hardware.
  • Administers and maintains Windows 2000, 2003, XP and Windows 7 accounts.
  • Troubleshoots network connectivity issues on workstations and laptops.
  • Provides, repair, and preventative maintenance of personal computer and related software/hardware.
  • Troubleshoots software and hardware failures and identifies network problems when related to personal desktop computers.
  • Recognition, research, isolation, resolution, and follow-up steps as well as imaging and hardware deployment.
  • Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers.
  • .
IT Specialist, 01/2008 to 08/2011
Department Of Veteran AffairsCity, STATE,
  • Supports the customer in the technical assessments of program capabilities and analysis support.
  • Resolution of Information Technology equipment problems, such as: repair and maintenance of all types of automation and data processing equipment.
  • Answers incoming technical trouble calls and information requests from all personnel.
  • Responsible and have the ability to resolve conflicts.
  • Responsible for the administration and maintenance of Internet Protocol addressing schemes and Domain Name Service (DNS) configuration.
  • Insures the security of organizational Virtual Private Network (VPN) tunnels.
  • Insures implementation of the VA regulations, physical security and IA controls.
  • Provides senior leadership guidance and interpretation of VA and national security policies to insure a clear understanding of the requirements while enhancing their ability to make proper decisions in network security.
  • Runs diagnostic software routines to determine the operating integrity of the system.
  • Realigns interconnections, isolates and identifies the source and nature of system problems.
  • Provides superior service for over 1500 users.
  • Responsible for creating accounts in Active Directory.
  • Responsible for account updates and changes in Exchange 2003.
  • Ticket creation and management.
  • Provides support for users using remote utilities.
  • Configures and repairs software for Windows XP, Windows 2000, Windows 7 and Microsoft Office 2000-2010.
  • Troubleshoots and resolves network connectivity issues at the desktop level; troubleshoots connectivity issues with Microsoft Outlook/Exchange Server.
  • Highly knowledgeable of VA, and national regulations, laws, and procedures that govern Information Technology use, procurement and security.
  • Responsible for the Desktop Support for Department of Veterans Affairs.
  • Provides on-site hardware and software support for the Department of Veteran Affairs computer systems, peripherals, and printing devices.
  • Installs, configures and troubleshoots various software and hardware.
  • Maintains servers and local Microsoft Windows systems.
  • Responsible for re-imaging machines, installing systems, and creating user accounts in Active Directory.
  • Monitors Ticketing System queue for new call tickets.
  • Administers and maintains Windows 2000, 2003, XP and Windows 7 accounts.
  • Troubleshoots network connectivity issues on workstations and laptops.
  • Provides excellent customer service for over 1500 users.
  • Provides technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware.
  • Troubleshoots software and hardware failures and identifies network problems when related to personal desktop computers.
  • Recognition, research, isolation, resolution, and follow-up steps as well as imaging and hardware deployment.
  • Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers.
  • Extensive knowledge of providing dynamic patient care.
  • Safely handles serious situations in a timely and safe manner.
Electronics Technician, 03/2001 to 03/2006
Department Of DefenseCity, STATE,
  • Installs, modifies overhauls, maintains, troubleshoots, repairs and solders electronics equipment and components of moderate complexity or a system with limited complexity.
  • Sets up and operates software controlled automatic test equipment to test and troubleshoot various components and assemblies of electronic equipment.
  • Certifies work produced meets all quality standards.
  • Ability to read and understand Blueprints and Schematics.
  • Uses and maintains hand tools such as screwdrivers, drills, wrenches, soldering irons, and micro soldering units.
  • Uses electronic test equipment such as oscilloscopes pulse and signal generators, distortion and waveform analyzers, digital data generators, digital voltmeters, frequency and pulse generators, and special test panels to troubleshoot electronic systems.
  • Utilizes safety practices and procedures following established safety rules and regulations and safe work environment.
  • Installs, modifies, overhauls, maintains, troubleshoots, solders and repairs electronics equipment and components of moderate complexity or a system limited complexity and Public Address System.
  • Assembles and transports portable public address system equipment to work sites.
  • Sets up and operates portable public address system in indoor or outdoor location for the Division Chief and or Maintenance Directorate Director.
  • Designs, installs, modifies overhauls, troubleshoots repairs, rebuilds, aligns, maintains, and manages division time clock system. -Troubleshoots and isolates problems with master time clock, slave clocks, power supplies and determines if problem are related to hardware, software or connections.
  • Performs administrative and logistical actions to maintain adequate bench stock of expendable supplies and to maintain equipment utilization records as directed by applicable Air Force directives, policies and procedures.
Technical Skills
Hardware/Software Desktop Support 8 Present
Accomplishments


Technical Experience

  • Support and maintain computer systems, desktops, and peripherals.
  • Resolution of Information Technology equipment problems such as: repair and maintenance of all types of automation and data processing equipment.
  • Responsible and have the ability to resolve conflicts.
  • Exceeded monthly goals by successfully handling and closing Help desk tickets per week.
  • Installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.

Quality Control

  • Increased database security and cost efficiency.
  • Reduced technical escalations to management.
  • Remove malware and viruses and report to Information Security Officer.

Network Security

  • Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links.
  • Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment.

Operational Management

  • Identified, recommended and prioritized new Web features and applications in conjunction with business leaders and department managers.
  • Developed, coded, installed, tested, debugged and documented. Web applications using appropriate editors.
  • Works in high stressful environments.
  • Works for long periods of time without interruption of thinking.
  • Strong analytical skills.

Network Support

  • Acted as first point of contact for all major technical issues. including power outages, system failures and disaster recovery.
  • Oversaw infrastructure of four offices and acted as support for help-desk technicians and IT Department.

Education and Training
Bachelor's Degree: Information Technology, Expected in 2014
King University - Bristol, Tennessee
GPA:

Information Technology

Associate of Arts: Electronics Technology, Expected in 2001
Flint River Technical College - Thomaston, Georgia
GPA:

Electronics Technology

Skills
  • Active Directory
  • Analytical skills
  • Office Automation
  • Hardware
  • Excellent customer service
  • Data processing
  • Imaging
  • Imaging, Repairing and Troubleshooting Laptops
  • Leadership
  • Microsoft Exchange
  • Exchange Server
  • Microsoft Office 2003, 2007, 2010
  • Microsoft Professional
  • Windows 7
  • Microsoft Windows
  • Windows 2000
  • Windows XP
  • Monitoring Equipment and Processes
  • Network Security
  • Organizational
  • Peripheral
  • Policies
  • Procurement
  • Repairing
  • Research
  • Technical support
  • Software support
  • Desktop Support
  • Upgrading Hardware and Software
  • Virtual Private Network

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Resume Overview

School Attended

  • King University
  • Flint River Technical College

Job Titles Held:

  • IT Specialist/System Administrator
  • IT Specialist/Desktop Support/System Administrator
  • IT Specialist
  • Electronics Technician

Degrees

  • Bachelor's Degree
  • Associate of Arts

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