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IT Specialist MID Resume Example

Resume Score: 80%

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IT SPECIALIST MID
Professional Summary:

Meticulous System Administrator with current Security+ Certification and Windows 10 systems experience. Virtual Environments capability to quickly and effectively remedy issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills with ability to explain technical concepts to non-technical audiences.

AVAILABILITY:

Job Type: Permanent
Work Schedule: Full-Time, Shift Work, 40 hours weekly

WORK EXPERIENCE:
IT Specialist MIDMar 2020 - Current
Super Systems Inc.Norfolk, VA

1651 Morris Street. Norfolk, VA 23511 United States

Salary : $21.96/hr + BFB; $54,995.20 USD Per Year

Base Fringe Benefit: $4.48/hr

Hours per week : 40

Supervisor: Tolentino, Venancio F Jr (757) 685-0097

venancio.tolentino@nmci-isf.com

  • Able to lift at least 50lbs, perform related duties as assigned and deploy optimal workstation performance by strong technical troubleshooting skills on Windows desktop operating systems (WIN10 SHB)
  • Evaluating diverse organizational systems to identify workflow, communication and resource utilization issues by ability to troubleshoot technical issues within multiple systems
  • Troubleshooting problem areas (remotely through virtualization environments, in person, telephone, or via e-mail) by timely accurate Security + certification IAT Level II assistance
  • Securing escalations from unresolved Service Desk incidents by ability to read and digest technical information spearheading upgrades, migrations and integration experience
  • Strong customer focus, including ability to manage customer needs and multiple work priorities by authoring onsite performance and maintenance for government users
  • Manage excellent oral and written communication skills by strong attention to detail resolving more complex technical problems through defined escalation process
  • Executing work from tickets assigned in IT Support ticketing system (currently HP Server Manager) by help desk troubleshooting protocols
  • Spearheading collaborative measures by installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment
  • Resolving basic technical issues by installing release upgrades and providing scripted guidance regarding software and hardware problems
  • Delivering optimal support by rotational on-call response for after-business-hours issues and active directory utilization
Signal Support Systems IT SpecialistFeb 2009 - Jul 2020
US Army Active Duty & ReserveNationwide, Nationwide

1600 Spearhead Division Ave.
Fort Knox, KY 40122 United States

Salary : $16,204.32 USD Per Year

Hours per week : 24+

Supervisor: SSG Medina (813) 270-5713

Okay to contact this Supervisor: Contact applicant first

  • Led trainings and conference calls at regional project level by developing and/or reviewing technical documentation and performing related duties as assigned through digesting and implementing DoD Security Technical Implementation Guides (STIG)
  • Fulfilled IT deadlines and requirements by 3+ years systems administration, hands-on experience installing, configuring and maintaining Microsoft Windows client, SCCM, VDI technologies and server operating system
  • Promoted senior leadership as E5 ranked Sergeant on May 1, 2017 by ability to troubleshoot technical issues within multiple systems, strong technical troubleshooting skills and ability to read and digest technical information
  • Supervised, trained, and developed technical standard operating procedures (SOPs) by excellent oral and written communication skills to maintain acquired hardware, software/communications documentation
  • Expressed information effectively to maintain organization's interactive voice, traditional voice, cellular and data service by administering over 120 weekly service/work order provisioning trouble ticket documents
  • Provided technical guidance and developed task lists to Install, configure, test and maintain equipment, operating systems and related software on Windows desktop operating systems (WIN10 SHB)
  • Asserted proven experience by integration and testing of hardware (servers, networking devices, clients) and testing of software (Operating Systems, networked applications, databases, etc.)
  • Monitored and maintained effectiveness by strong attention to detail, analyzing and recommending technical solutions for complex systems and networks
  • Operated Tier II administrator by strong customer focus, Tier I decision making while monitoring and maintaining inventory of assets
Service Desk AnalystJul 2018 - Feb 2020
Strategic Data SystemsKansas City, MO

1500 E. Bannister Rd.
Kansas City, MO 64131 United States

Salary : 57,949.00 USD Per Year

Hours per week : 40

Supervisor/Lead: Mr. Mitz Acasio - (785) 307-0372

Supervisor/Lead: Mr. Danny Davenport - (808) 389-2298

Okay to contact former Supervisors: Yes

  • Spearheaded training ideas by excellent oral and written communication skills, concept development, planning, requirements definition and analysis, systems design, integration, testing, implementation, deployment, support and sustainment
  • Executed remote/onsite support to 16-24 end users in 8 hour shifts by digesting and implementing DoD Security Technical Implementation Guides (STIG) through email, phone and desktop assistance with excellent written and verbal communication skills
  • Created 81% Net Average in First Call Resolutions by strong customer focus, strong attention to detail, analyzing data, communicating customer concerns, advising management on system applications and OS platform customizations
  • Produced Tier II - III results by Tier 1 accomplishment by performing related duties as assigned with ability to troubleshoot technical issues within multiple systems and System Center Configuration Manager (SCCM)
  • Managed more complex technical problems through defined escalation process by BMC Remedy Ticketing System and ability to read and digest technical information on Windows desktop operating systems (WIN10 SHB)
  • DoD (Department of Defense) secret clearance, supporting NMCI (Navy-Marine Corps Intranet) Tier II environments by background check authorized to work in United States
  • Resolved basic technical issues by strong technical troubleshooting skills providing scripted guidance regarding software and hardware problems
  • Effectively prioritized and executed tasks in high-pressure environment to scale up in Quality Assurance as top 7 of 112 Service Desk Analyst
  • Overcame pulse secure/RAS issues by reconfiguring remote corporate employees network connectivity
Desktop Support Field Service TechnicianJan 2018 - Jul 2018
Apex Systems IncNationwide, Nationwide

4400 Cox Road
Glen Allen, VA 23060 United States

Salary : $35,776.00 USD Per Year

Hours per week : 40

Supervisor: Sean Torres - (619)-757-1646

Okay to contact this Supervisor: Contact applicant first

  • Drove continuous improvement of Microsoft governance processes resulting in 98% Windows 10 upgrades, migrations and integration deployment by strong customer focus and attention to detail
  • Managed Print Servers, Dynamic Host Configuration Protocol, Domain Name System, LAN, WAN and File Share services by working both independently and with team
  • Upgraded computer systems, handling deployments, ghost machines, and out-of-date networks by ability to troubleshoot technical issues within multiple systems
  • Configured Microsoft Office products, Powerpoint, Adobe Acrobat DC/Pro, Excel, Word, Outlook, OneNote, etc by strong technical troubleshooting skills
  • Responded to help desk calls and emails with expert level end user support by provided assistance with digital discovery and media file conversions
  • Managed day-to-day operations of all IT systems and equipment by installed laptops, microcomputers, workstations and external equipment
  • Established network connections by device to port/switch reconfigurations to better manage customer needs and work priorities
  • Handled lifts and/or moves up to 50 pounds by valid drivers license for remote locations and performing related duties as assigned
EDUCATION:
Bachelor of Arts: Criminal Justice2009
Morris CollegeSumter, SC

GPA: 2.4 of maximum 4.0
Credits Earned: 149 Semester hours

  • "Alpha Phi Alpha" Fraternity Inc
JOB RELATED TRAINING CERTIFICATIONS:
  • Certified IAT Level II; CompTIA Security + (plus), per GS 13 requirements | 06/APR/16 - current
  • DOD IA Certification 8570.1 Information Assurance Security Course ( IASC / Sec+ ) | 19/APR/13
  • MCITP(Microsoft Certified IT Professional): Windows 7 Enterprise Desktop Support Technician | 01/MAR/13
  • Information Assurance Fundamentals ( IASO ) | 2013
EXPERTISE:
  • Windows Server 2008/2012/2016/2019
  • Virtual Environments (VMware; RDC)
  • Microsoft Office Suite 2010/2013/2016
  • Help Desk Troubleshooting Protocols
  • Ticketing System (Remedy, HPSM9)
  • Windows XP/7/10 Desktop Support
  • Systems Administrator (3 years)
  • DoD Secret Clearance
AWARDS:

07/2014- The Army Commendation Medal

02/2013 - Non-Commissioned Officer Professional
02/2012- Good Conduct Medal
02/2012- Good Conduct Medal Clasp (1 St Award)
02/2012- Meritorious Unit Commendation
02/2012- Non-Article 5 NATO Medal
02/2012- The Army Commendation Medal
10/2012- The Army Achievement Medal
02/2011- 02/2012 Afghanistan Campaign Medal with 2 Campaign Stars

11/2010- The Army Achievement Medal
2011-15 -Overseas Service Ribbon (2nd award)
2009 - Global War On Terrorism Service Medal
2009 - National Defense Service Medal

2009 - Development Ribbon
2009 - Army Service Ribbon

Certificate of Appreciation

ACCOMPLISHMENTS | Strategic Data Systems:

[1] #INC000002940487 ; Demonstrated advanced troubleshooting by providing definite enterprise-wide workstation-latency resolution. Increased performance and reduced latency by 50% under Task Management analysis. Reference; Senior lead, Dan Jacobs. [2] #INC000002947295 ; Unearthed European print servers by meticulous and motivated execution. Pioneered volunteer support on WESTPAC/EUROPE rotational shift's Annual Training phase. References; night shift lead(at time), Danny Davenport and night shift lead(at time); Chris Rodgriguez. [3] Deployed to leverage lead shortage during night shift's volunteer engagement, completing 30 documented response updates within closing 60 minute shift-operations. References; night shift lead(at time), Danny Davenport. [5] Demonstrated out-performance during collaborative measures with client and Tier II situational disagreements. References; ESD Survey Review Board and Jarrod Cooke. [6] Implemented "First Call Resolution" minutes prior to enterprise-wide "Parent Ticket" advancement ; "page cannot be found" and "not responding" on MIL and COM sites. References; Shift leads, Wfranklin Vangordon and Shuan McNichols. [7] GENERAL SERVICE DESK OUTPERFORMANCE letter toward Enterprise Service Desk from “Mr C. Kauffman”. [8] Referral letter from former Service Desk Project Manager; "Mrs. C. Cherry". Strategic Data Systems/Service Desk Analyst/1 year.

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Resume Overview

Companies Worked For:

  • Super Systems Inc.
  • US Army Active Duty & Reserve
  • Strategic Data Systems
  • Apex Systems Inc

School Attended

  • Morris College

Job Titles Held:

  • IT Specialist MID
  • Signal Support Systems IT Specialist
  • Service Desk Analyst
  • Desktop Support Field Service Technician

Degrees

  • Bachelor of Arts : Criminal Justice 2009

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