IT Specialist MID Resume Example

1600 Spearhead Division Ave.
Fort Knox, KY 40122 United States

Salary : $16,204.32 USD Per Year

Hours per week : 24+

Supervisor: SSG Medina (813) 270-5713

Okay to contact this Supervisor: Contact applicant first

• Led trainings and conference calls at regional project level by developing and/or reviewing technical documentation and performing related duties as assigned through digesting and implementing DoD Security Technical Implementation Guides (STIG)
• Fulfilled IT deadlines and requirements by 3+ years systems administration, hands-on experience installing, configuring and maintaining Microsoft Windows client, SCCM, VDI technologies and server operating system
• Promoted senior leadership as E5 ranked Sergeant on May 1, 2017 by ability to troubleshoot technical issues within multiple systems, strong technical troubleshooting skills and ability to read and digest technical information
• Supervised, trained, and developed technical standard operating procedures (SOPs) by excellent oral and written communication skills to maintain acquired hardware, software/communications documentation
• Expressed information effectively to maintain organization's interactive voice, traditional voice, cellular and data service by administering over 120 weekly service/work order provisioning trouble ticket documents
• Provided technical guidance and developed task lists to Install, configure, test and maintain equipment, operating systems and related software on Windows desktop operating systems (WIN10 SHB)
• Asserted proven experience by integration and testing of hardware (servers, networking devices, clients) and testing of software (Operating Systems, networked applications, databases, etc.)
• Monitored and maintained effectiveness by strong attention to detail, analyzing and recommending technical solutions for complex systems and networks
• Operated Tier II administrator by strong customer focus, Tier I decision making while monitoring and maintaining inventory of assets

1500 E. Bannister Rd.
Kansas City, MO 64131 United States

Salary : 57,949.00 USD Per Year

Hours per week : 40

Supervisor/Lead: Mr. Mitz Acasio - (785) 307-0372

Supervisor/Lead: Mr. Danny Davenport - (808) 389-2298

Okay to contact former Supervisors: Yes

• Spearheaded training ideas by excellent oral and written communication skills, concept development, planning, requirements definition and analysis, systems design, integration, testing, implementation, deployment, support and sustainment
• Executed remote/onsite support to 16-24 end users in 8 hour shifts by digesting and implementing DoD Security Technical Implementation Guides (STIG) through email, phone and desktop assistance with excellent written and verbal communication skills
• Created 81% Net Average in First Call Resolutions by strong customer focus, strong attention to detail, analyzing data, communicating customer concerns, advising management on system applications and OS platform customizations
• Produced Tier II - III results by Tier 1 accomplishment by performing related duties as assigned with ability to troubleshoot technical issues within multiple systems and System Center Configuration Manager (SCCM)
• Managed more complex technical problems through defined escalation process by BMC Remedy Ticketing System and ability to read and digest technical information on Windows desktop operating systems (WIN10 SHB)
• DoD (Department of Defense) secret clearance, supporting NMCI (Navy-Marine Corps Intranet) Tier II environments by background check authorized to work in United States
• Resolved basic technical issues by strong technical troubleshooting skills providing scripted guidance regarding software and hardware problems
• Effectively prioritized and executed tasks in high-pressure environment to scale up in Quality Assurance as top 7 of 112 Service Desk Analyst
• Overcame pulse secure/RAS issues by reconfiguring remote corporate employees network connectivity

4400 Cox Road
Glen Allen, VA 23060 United States

Salary : $35,776.00 USD Per Year

Hours per week : 40

Supervisor: Sean Torres - (619)-757-1646

Okay to contact this Supervisor: Contact applicant first

• Drove continuous improvement of Microsoft governance processes resulting in 98% Windows 10 upgrades, migrations and integration deployment by strong customer focus and attention to detail
• Managed Print Servers, Dynamic Host Configuration Protocol, Domain Name System, LAN, WAN and File Share services by working both independently and with team
• Upgraded computer systems, handling deployments, ghost machines, and out-of-date networks by ability to troubleshoot technical issues within multiple systems
• Configured Microsoft Office products, Powerpoint, Adobe Acrobat DC/Pro, Excel, Word, Outlook, OneNote, etc by strong technical troubleshooting skills
• Responded to help desk calls and emails with expert level end user support by provided assistance with digital discovery and media file conversions
• Managed day-to-day operations of all IT systems and equipment by installed laptops, microcomputers, workstations and external equipment
• Established network connections by device to port/switch reconfigurations to better manage customer needs and work priorities
• Handled lifts and/or moves up to 50 pounds by valid drivers license for remote locations and performing related duties as assigned