It Specialist resume example with 3+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary
  • Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent customer service and organizational skills.
  • Clear understanding of technology and customer needs and wants. Motivated to learn, grow and excel in the field of technology.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
  • Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
  • Willingness to take on added responsibilities to meet team goals.
  • Highly professional, dependable, reliable and able to perform duties with minimal supervision.
  • Dedicated individual with history of meeting company goals utilizing consistent and organized practices.
  • Productive relationship builder; excel at being approachable, empathetic and listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
  • Skillful in demonstrating the ability to communicate effectively with customers from diverse backgrounds.
Towson University Towson, MD, Expected in 12/2020 Master's Degree : Applied Information Technology, Computer Forensics - GPA :

Awarded Computer Forensics Certification

Bowie State University Bowie, MD Expected in 05/2018 Bachelor's Degree : Computer Technology, Networking and Security - GPA :
  • Awarded Dean’s List, Fall 2014 Semester Dean’s List
  • Awarded Dean’s List, Spring 2015 Semester Dean’s List
  • Awarded Dean’s List, Spring 2016 Semester Dean’s List
  • Awarded Dean’s List, Spring 2017 Semester Dean’s List
  • Awarded Dean’s List, Fall 2017 Semester Dean’s List
  • Awarded Dean’s List, Spring 2018 Semester Dean’s List
  • Member of The National Honors Society of Leadership and Success
  • Member of National Society of Black Engineers
  • Member of Delta Sigma Theta Sorority, Incorporated.
Soft Skills
  • Customer service
  • Communication
  • Active listening
  • Bilingual customer support
  • Interpersonal skills
  • Leadership
  • Adaptability
  • Problem-solving
  • Time management
  • Transferable skills
  • Willingness to learn
  • Empathy
Work History
American Senior Communities - IT Specialist
Richmond, IN, 05/2020 - Current
  • Responsible for complex analysis, planning, design, development, testing, validation and/or support of programmatic software for Social Security programs, such as Medicare, in a comprehensive multiple-platform environment.
  • Ensures the integration and implementation of application, databases, networks and related systems.
  • Develops software development strategy, analytical approaches and work plans for designing, developing, testing and implementing systems software in assigned application.
  • Performs the analysis necessary to develop work plans for systems design, development, validation, testing and quality assurance, implementation and maintenance phases of projects assigned.
  • Provides technical guidance to user representatives in the formulation of requirements and advises on alternative methods of approach which often involves complex systems design and development techniques.
  • Plans, coordinates and conducts the systems subject matter analysis and/or software development required to implement and maintain major portions of SSA's programmatic systems.
Bunge - Purchasing Agent
Red Oak, TX, 11/2018 - 05/2020
  • Responsible for the spending of the Government’s funds to acquire goods, services, and systems needed to support the accomplishment of the agency’s mission in the Office of Acquisitions and Grants (OAG), Division of Facilities Contracts (DFC).
  • Build relationships with contractors/vendors and interact and maintain positive customer service with customers to determine their needs.
  • Respond to telephone calls and emails inquiries, providing quality service to customers inquiring about goods, services, and systems, or status of orders.
  • Review and analyze requisitions and purchase requests for specifications and fullness to determine the appropriate method of acquisition, quantity, and estimated cost.
  • Ensure that prices are fair and reasonable before awarding contractors.
  • Listen attentively to customers needs and wants to ensure a positive customer service.
  • Strive for quick complaint resolution from customers; commended by manager for the ability to resolve problems on the first call and avoid escalation of issues.
  • Solicit requisitions and award contractors in a timely manner so that all customers can receive the appropriate goods, services, or systems in a timely manner.
Centers For Medicare & Medicaid Services - Social Security Administration
City, STATE, 06/2018 - 09/2018
  • Hours per week: 40 Office of Information Technology, Applications Management Group, Student Trainee Duties, Accomplishments and Related Skills: -Assisted a division director in performing basic IT tasks.
  • Reviewed IT reports and modified those reports for clarity and correctness for the appropriate office.
  • Assisted co-workers with collecting and compiling different data used to identify requirements for software and hardware.
  • Help to ensure compliance with the Council for Affordable Quality Healthcare (CAQH) Committee on Operating Rules for Information Exchange (CORE) Operating Rule 360: Uniform Use of Claim Adjustment Reason Code (CARCs) and Remittance Advice Remark Codes (RARCs).
  • As part of this compliance effort, I conducted reviews of Part A, Part B, and DME MACs usage of those CARCs and RARCs combination to ensure compliance with CAQH CORE Uniform use of the codes.
  • I reviewed over 1000 CARCS and RARCS and out of that total, I was able to identify that several were out of compliance based on the usage report of those codes.

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Resume Overview

School Attended

  • Towson University
  • Bowie State University

Job Titles Held:

  • IT Specialist
  • Purchasing Agent
  • Social Security Administration


  • Master's Degree
  • Bachelor's Degree

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